Royal Bolton Hospital
Minerva Road, Farnworth, Bolton, Lancashire, BL4 0JRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fobbed off with numerous antibiotics
Rated 2 stars out of 5
by Lauren McEwan-Jones - Posted on 23 May 2024
My GP diagnosed me with a pilonidal cyst that subsequently became infected and burst. Went to A and E on Sunday and was told my inflammation markers were up. My GP had already prescribed antibiotics at the beginning of the week and it exacerbated the symptoms. Saw surgical staff in SDEC who only looked at the scab and prescribed more antibiotics. I went for a follow up on Tuesday at SDEC as I was still in pain and didn't think antibiotics were working, to be prescribed a different type! Went home and was still experiencing pain and sickness. Went to Salford Royal today who have found there are likely more than one cyst and an MRI and surgery will be needed. I should have known when they lost my maternity notes and didn't book my antenatal appointments in not to trust them!!!
Visited Accident and emergency services on May 2024
Review titled Royal Bolton Hospital
Replied on 05 June 2024
Dear Lauren Thank you for taking the time to share your experience with us. I am sorry to hear that you are not happy with the care and treatment you have received. If you would like us to look into this for you, then please contact our Patient Advice and Liaison Service by email PALS@boltonft.nhs.uk and a member of the team will assist you. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Urology at RBH ….. outstanding care
Rated 5 stars out of 5
by Ian Rotherham - Posted on 10 April 2024
Had a CT scan in new J block on 9/4 amazing facility and care, arrived early and seen early . On 10/4 had Urology appt . Whole team from reception to nurses , doctor and consultant were amazing . Urology dept is modern and clean, well designed and so efficient . Arrived early , seen early , lady taking bloods was superb , so kind and calming . Fully briefed on what was happening and told process . The three ladies that did the procedure were also amazing and reassuring and funny too , lots of smiles to take my worry away . I cannot thank Urology and Radiology enough for the care and compassion I recieved . My mind is now at ease for the first time in ages . Please pass on my sincere thanks to the teams involved with my care .
Visited Urology on April 2024
Review titled Royal Bolton Hospital
Replied on 11 April 2024
Dear Mr Rotherham Thank you for taking the time to share your experience of our new Urology facilities at J block with us. I was pleased to hear that you found the facilities to be modern, clean and well designed and that all staff you came into contact with made you feel welcome and supported at a worrying time for you. I will share your comments with the teams involved who I am sure will be delighted to receive them. I wish you well for the future. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Warm, efficient and expert care
Rated 5 stars out of 5
by BCL - Posted on 22 April 2024
Visit to Churchill unit gave me a first class treatment from each and every staff member that I met. Honest and empathetic care from Consultant and all the nursing staff. ECG practitioner was excellent. Pharmacy was efficient even though very busy. Special mention to the nurses who took blood and taught me how to take swabs and self inject. NB ham and cheese panini was superb!
Visited Colorectal cancer services on April 2024
Review titled Royal Bolton Hospital
Replied on 24 April 2024
Dear Patient Thank you for sharing your experience of your attendance at our Churchill Unit with us. I was pleased to hear that our staff looked after you well. I will share your comments with the teams involved who I am sure will be delighted to receive them. I wish you the best of health for the future. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Great staff
Rated 5 stars out of 5
by Julie walsh - Posted on 02 May 2024
My brother who was in an induced coma was cared for with dignity and care and the standard of care remained after he was brought out of it and as a visitor was made to feel welcome
Visited Intensive Care on April 2024
Review titled Royal Bolton Hospital
Replied on 08 May 2024
Dear Julie Thank you so much for taking the time to share your experience of the care provided to your brother with us. I do hope that he is making a good recovery. I will share your comments with the teams involved who I am sure will be delighted to receive them. In the meantime, if we can support you in any way then please contact PALS@boltonft.nhs.uk and we will do what we can for you. Take care Tracy Joynson, Patient Experience Manager
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Review titled Very professional
Rated 1 star out of 5
by Eric Peter Mitchell - Posted on 14 August 2024
I had a procedure in this department. Everything that I needed to do after the event was explained to me but it was done with a caring attitude. Very happy with the treatments from this department over the past 9 years. Many Many thanks.
Visited Urology on April 2024
Review titled Royal Bolton Hospital
Replied on 15 August 2024
Dear Mr Mitchell Thank you for taking the time to share your experience with us. If you could let us know which department you attended I will make sure that we share your comments with the team involved who I am sure will be delighted to receive them. Please contact PALS@boltonft.nhs.uk. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Yet again excellent care and treatment
Rated 5 stars out of 5
by BCL - Posted on 25 April 2024
My visit today ( Same day Emergency Treatment) proved yet again what excellent caring staff that I have been very fortunate to have encountered on my latest health journey. The people and equipment available were outstanding. Bolton NHS doing great work for me in a very special way. Thanks again.
Visited Colorectal cancer services on April 2024
Review titled Royal Bolton Hospital
Replied on 29 April 2024
Dear Patient Thank you once again for taking the time to share your experience of our Same Day Emergency Treatment Service with us. I am pleased that you have seen a consistently good service and that our staff were able to look after you with the right equipment needed. I will share your comments with the teams involved and I wish you well for the future. Kind regards Tracy Joynson Patient Experience Manager
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Review titled Excellent Department
Rated 5 stars out of 5
by Birdwatcher - Posted on 23 April 2024
On the 17th April , I attended for Cataract Surgery, terrified wasn't the word. However I had no need to be, everyone was friendly and professional, the whole procedure was quick and totally painless. Now I know how bad my eyesight had become. Would 100% recommend it.
Visited Cataract Surgery on April 2024
Review titled Royal Bolton Hospital
Replied on 24 April 2024
Dear Patient Thank you for taking the time to share your experience of our Ophthalmology Service with us. I was pleased that your surgery went well and that our staff were able to put you at ease. I will share your comments with the team involved who I am sure will be delighted to receive them. I wish you the best of health for the future. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Excellence again
Rated 5 stars out of 5
by BCL - Posted on 11 April 2024
Visited J block 1st floor for consultation regarding colorectal condition. Receptionist, Nurses and Consultant were of the highest standard of professional behaviour making my appointment as caring and thorough as was possible. Accurately and thoroughly explained all facets and possibilities for me with concerned understanding. Excellent care again, many thanks again.
Visited Colorectal cancer services on April 2024
Review titled Royal Bolton Hospital
Replied on 11 April 2024
Dear Patient Thank you for taking the time to share your experience of your 1st visit to our new outpatient facility at J block. I was pleased to hear that you found all of staff to be professional, and caring and that they took the time to explain everything to you. I will make sure that your comments are passed on to the staff involved who I am sure will be delighted to receive them. I wish you well for the future. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Efficient and Friendly Service
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2024
Receptionists were friendly and welcoming ; explanations were clear and easy to understand. Appointment was on time. Clinician was knowledgeable, explained the process and made me feel comfortable throughout.
Visited Breast cancer services on April 2024
Review titled Royal Bolton Hospital
Replied on 09 April 2024
Dear Patient Thank you for sharing your experience of your attendance for an appointment at our hospital with us. I was pleased to hear that staff were welcoming and that you found communication met your needs. I would be grateful if you could contact PALS@boltonft.nhs.uk to provide details of the department that you attended and which doctor you saw as this will enable me to share your comments with them. This is valuable feedback that will be very well received. I do hope that you are feeling much better and I wish you well for the future. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Great practice
Rated 5 stars out of 5
by Mandy Walsh - Posted on 01 May 2024
Critical care have been absolutely amazing with our family member and we witnessed our family member receiving intensive care treatment with the upmost urgency with dignity and understanding and also looking after our families well being. The complete care team went above and beyond to save our family members life and he’s making amazing progress. Many thanks
Visited Critical care on April 2024
Review titled Royal Bolton Hospital
Replied on 08 May 2024
Dear Mandy Thank you for taking the time to share your experience of the care provided to your relative with us. I do hope they are making a good recovery. I will share your comments with the teams involved who I am sure will be delighted to receive them. If you feel there is anything we can do for you and your family at this difficult time then please do not hesitate to contact PALS@boltonft.nhs.uk and we will do what we can for you. Take care Tracy Joynson, Patient Experience Manager
Information supplied by Bolton NHS Foundation Trust