Royal Bolton Hospital
Minerva Road, Farnworth, Bolton, Lancashire, BL4 0JRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled A disgrace
Rated 1 star out of 5
by Hilary Newton - Posted on 08 February 2024
I visited Royal Bolton Hospital after a bad fall and was not referred to see a doctor but was told I had no broken bones and could return home I have in fact got a broken shoulder after having exrays elsewhere
Visited Accident and emergency services on February 2024
Review titled Royal Bolton Hospital
Replied on 16 February 2024
Dear Ms Newton Thank you for taking the time to share your experience of our hospital with us. I was sorry to hear that following a fall, you have been diagnosed with a broken shoulder that was not reported when you attended Bolton Hospital. If you would like us to look into your concerns for you then we would be more than happy to do so. Please contact PALS@boltonft.nhs.uk and a member of the team will support you as best they can. I do hope that you make a speedy recovery. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Great services
Rated 5 stars out of 5
by Vicky Booth - Posted on 02 March 2024
I was diagnosed with having gallstones and had a stay in hospital on f3 for 5 days. Right from a & e to being given a bed on the ward, the care provided was fantastic. I had been suffering with what I though was kidney stones over a number of months but it turns out the the intense, horrible pain and flu like symptoms was gallstones causing obstruction and my bile duct dilating. I was then told thati must have passed a stone as it couldn't be found on my 2nd scan, however a did have multiple stones in my gallbladder and would need an operation to remove the gallbladder. The staff on f3 were so caring and attentive, I was super impressed. The consultant and Doctors very good too. I went home with some liver damage and still inflammation but recovered okay. An opportunity came quite quickly where I was offered the operation due to being high risk. I felt so, so lucky to have an emergency elective cholecystectomy performed by a Fantastic Consultant Dr H on 29/02/24. The day care unit was lovely, staff funny and caring. I had another great experience here. The aneathnatists were also wonderful and the whole experience overall was excellent. Thank you so, so much to all involved in my care, I really do appreciate everything. Now home for recovery ☺️
Visited Don't know on February 2024
Review titled Royal Bolton Hospital
Replied on 07 March 2024
Dear Vicky Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our medical and nursing teams on F3 ward. I have shared your comments with the teams involved who were delighted to receive them. I wish you a very speedy recovery. Best wishes Tracy Joynson Patient Experience Manager
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Review titled Disappointing care
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2024
The service is very slow with no sense of urgency. The staff appeared to be moving in slow motion as if they were sleepwalking through their shifts. Got told I was going to be waiting 1 hour 30 minutes, it had been over 3 hours with no update!
Visited Accident and emergency services on February 2024
Review titled Royal Bolton Hospital
Replied on 07 March 2024
Dear patient Thank you for taking the time to share your experience with us. I was sorry to hear of your observations and that you had a lengthy wait to be seen. If you would like us to look into this for you, then please contact our patient advice and liaison service (PALS) by email PALS@boltonft.nhs.uk and a member of the team will do their best to support you. I do hope that you are now feeling much better. Best wishes Tracy Joynson Patient Experience Manager
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Review titled Fantastic
Rated 5 stars out of 5
by Amy - Posted on 11 February 2024
Hospital parking was easy to access, clearly sign posted and cheap. The waiting areas were spacious and modern. Hospital staff (especially the doctor we saw) were lovely, accommodating and put us at ease.
Visited Accident and emergency services on February 2024
Review titled Royal Bolton Hospital
Replied on 16 February 2024
Dear Amy Thank you for taking the time to share your experience with us. I was pleased to hear that your recent hospital visit went smoothly and was a positive experience for you. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Fabulous staff
Rated 4 stars out of 5
by Natalie Parkinson - Posted on 05 February 2024
Attended children’s a&e with my son who has autism and other additional needs which means he doesn’t always act as expected to pain and injury. The department was heaving, with some parents sat on the floor with the children. The staff were faultless, trying to deal with everyone. My son was really struggling with the environment being loud and crowded and was having meltdowns but the staff couldn’t help enough. There wasn’t anywhere else we could go due to how busy it was but they did ask if there was anything else they could do to help. They really did help to make the best of a very bad situation and that helped to calm me which then calmed my son. Very grateful for their assistance and all of their hard work in what was understandably difficult working conditions. Please pass on my thanks to the team as I know it can be a thankless job.
Visited Accident and emergency services on February 2024
Review titled Royal Bolton Hospital
Replied on 16 February 2024
Dear Ms Parkinson Thank you for sharing your experience of our children's emergency department with us. I was pleased to hear that despite being a busy time, staff were able to support you and your son to make his experience the best it could be. I have passed on your comments to the team involved and they were delighted to receive them. I do hope that your son has gone on to make a good recovery. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Awful. Just awful.
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2024
Waited 13hrs only to have been fobbed off. First the doctor asks me if I left and came back because my name was called twice (I was alone and dozed off a couple of times over a period of 13hrs due to exhaustion from not having slept the night before). Then I was told I had been monitored while I was in the waiting area. How do you monitor somebody that you don't know is even there? And they felt no further action was needed due to the fact that I had been "monitored" and seen to be"comfortable and settled" during my time in the waiting room. I was far from comfortable nor was I settled, I was in agony & extremely dizzy hence why I didn't move I was too worried about passing out to even go to the toilet since I was alone and it was so busy there I can't imagine how long it would be before anyone noticed. I am also extremely passive and hate to pester anybody. (Basically I'm not a Karen). I left feeling so much worse than I did when I got there. My fever hasn't subsided, the paracetamol and ibrupofen they advised would be my 'best friend' are doing nothing at all and my head feels like it's about to explode. Having my son type this up for me as I'm still so light sensitive that I can't stand to look at my screen. Absolutely awful.
Visited Accident and emergency services on February 2024
Review titled Royal Bolton Hospital
Replied on 08 February 2024
Dear Patient Thank you for sharing your experience of our emergency department with us. I am sorry that you have had such a bad time and are still feeling unwell. I would be grateful if you could allow us the opportunity to support you. If you could please contact PALS@boltonft.nhs.uk and a member of the team will do their best to help. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Caring and speedy service
Rated 5 stars out of 5
by Debbie Wilson - Posted on 01 March 2024
I attended A&E yesterday with a knee injury and large swelling, provided some details to the receptionist and was redirected to Urgent Care in the main hospital. Within 5 minutes of sitting down, I was assessed by two physios who were thorough, informative and extremely caring (I’m sorry I didn’t catch their names, there were both male, one was Irish and he had a student with him). I went straight round to xray and again this was done within minutes and straight back for my results. I was really worried about the swelling and they even got a second opinion just to put my mind at ease. 10/10 service and it’s so important to give your hard working staff the recognition they deserve
Visited Accident and emergency services on February 2024
Review titled Royal Bolton Hospital
Replied on 07 March 2024
Dear Debbie Thank you for taking the time to share your experience of our emergency department, physiotherapy and radiology services with us. I was pleased to hear that you were seen quickly and that you were well looked after by our staff. I have shared your comments with the teams involved who were delighted to receive them. I wish you well with your ongoing recovery. Best wishes Tracy Joynson Patient Experience Manager
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Review titled Waters Meeting Health Centre Eye Dept - Faultless Service
Rated 5 stars out of 5
by L BARKER - Posted on 16 January 2024
I go to Waters Meeting for regular scans and a regular eye procedure. All the staff in the Eye Dept are approachable, and extremely efficient from start to finish. I can't praise them enough - especially the specialist members of staff who carry out the procedure, in a very calm and professional environment. Thank you.
Visited Ophthalmology on January 2024
Review titled Royal Bolton Hospital
Replied on 31 January 2024
Dear patient Thank you for taking the time to share your experience of our Eye Department at Waters Meeting Health Centre with us. I was pleased to hear that you have been well looked after by everyone involved. I have shared your comments with them and they were delighted to receive them. I wish you well for the future and hope you have fully recovered from the procedure you underwent. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Poor cycle facilities
Rated 3 stars out of 5
by Dr Paul Salveson - Posted on 28 January 2024
I've been visit my partner at the hospital and had hoped to come on my bike. Maybe there is cycle parking space but it's not apparent from your website. Ended up coming by car
Visited Accident and emergency services on January 2024
Review titled Royal Bolton Hospital
Replied on 31 January 2024
Dear Dr Salveson Thank you for taking the time to share you observations about cycle parking with us. I have shared your comments with our Estates Facilities Department and with our Communications Team so that we can rectify this on our website. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled No Follow Up
Rated 2 stars out of 5
by Anonymous - Posted on 23 March 2024
My experiences have not been great when dealing with the Gastroenterology and Hepatology Department. I have tried multiple times to chase up something after my appointment, having spoken to a secretary twice, and despite being promised someone would call me back no-one has. Other people have chased them up also on my behalf including my doctor’s surgery and pals at the hospital. It was bad enough being told you have a liver condition, and then just being dismissed with a link to a website to read about it, let alone trying to chase them up to ask further questions. Is it really that hard to call back someone. I have not been rude or aggressive in my communications, I simply have some further questions about my care plan. I find now though rather than call me back, they have decided to send me for an ultrasound scan, first I knew of it was when an appointment turned up in the post. Had they done their research, they would have seen I have already had two ultrasound scans in the last 12 months, so I do not see the benefit in going for another.
Visited Gastrointestinal and Liver services on January 2024
Review titled Royal Bolton Hospital
Replied on 25 March 2024
Dear Patient Thank you for taking the time to share your experience with us. I am very sorry that you have had a poor experience of our gastroenterology and hepatology services. I note that you have already sought support from PALS although I would be grateful if you could contact them again and ask for their support. We really do want to get this resolved for you. With best wishes Tracy Joynson, Patient Experience Manager
Information supplied by Bolton NHS Foundation Trust