Royal Bolton Hospital
Minerva Road, Farnworth, Bolton, Lancashire, BL4 0JRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Brilliant care
Rated 5 stars out of 5
by Sharon - Posted on 07 June 2023
My grandson came into A&E today 7-6-23 the care he received was brilliant. The doctors and nurses couldn’t do enough for him. We are extremely happy with the care he received. They took time to explain everything to us. Thank you all staff
Visited Accident and emergency services on June 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Sharon Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that your grandson was well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Outstanding
Rated 5 stars out of 5
by Anonymous - Posted on 10 June 2023
I cannot express my gratitude for how every single person looked after me yesterday. They explained everything well, they cared and listened to my concerns. One lady even walked me to the door with a biscuit and water as I had gone a little grey and 'off'...she wasn't letting me leave until she knew I was okay. Absolutely thankful to all the staff there...they truly are angels. Thank you all.
Visited Gynaecology on June 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Patient Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Stoma Care Team
Rated 5 stars out of 5
by John Darley - Posted on 22 June 2023
I just wanted to leave a short review to thank all the members of the Stoma care team. Their help and support to me has been superb. Always listening to my problems and challenges, always helpful. Even when help is not immediately possible they always remember to call back and follow up which is brilliant. Thanks to all of the team.
Visited Gastrointestinal and Liver services on June 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear John Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Stoma Care Team
Rated 5 stars out of 5
by John Darley - Posted on 22 June 2023
I just wanted to leave a short review to thank all the members of the Stoma care team. Their help and support to me has been superb. Always listening to my problems and challenges, always helpful. Even when help is not immediately possible they always remember to call back and follow up which is brilliant. Thanks to all of the team.
Visited Gastrointestinal and Liver services on June 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear John Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2023
My nana needed checking out after an accident. All staff were lovely and helpful. Very pleased with the care she received
Visited Accident and emergency services on June 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Relative Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that your nana was well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Wait until staff are ready
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2023
On attending an and e following the advice of 111 I waited in to be called. Following watching another 9 people asking how long the wait would be and seeing staff members huddled around laughing and not seeing to anyone waiting. The staff members of hen helped an elderly lady make a call home which was lovely to see however they then proceeded to start looking through several photos on her phone (4 members of staff) meanwhile another member staff who was seeing to someone had been calling for one of the four staff members to help her- she waited 20 minutes before the member of staff decided to help. On asking how long the wait would be because I had 1.5 hours before I needed to pick up my child from day care I was told well we’ve got 4 hours and then you should be seen. Not a response nor attitude that I expected from a member of staff representing the hospital and as such I decided to leave without any treatment. Suffice to say that I will not be returning to the hospital by choice and in future will go elsewhere or deal with dislocations at home.
Visited Accident and emergency services on June 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Patient Please accept my apologies for not responding sooner. Thank you for taking the time to share your experience and observations with us. We have shared your comments with the relevant team(s) so that we can learn from what you have told us. I hope you are now feeling much better. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Ivy - Posted on 07 June 2023
Very reassuring the whole experience. The staff from the reception, consultants and the Doctor were kind and pleased to help in anyway they could and went out of their way to help me to deal with my situation. I went into the hospital today feeling very alone and flustered and came out feeling positive and empowered. Thank you to all of you, I now feel positive with all the information instead of negative and looking forward with acceptance and understanding of all the information and support I have been giving. Kind regards Ivy
Visited Ear, Nose & Throat on June 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Ivy Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled An amazing, caring set of people
by Citygirl70 - Posted on 11 May 2023
My daughter, aged 19, was admitted to the ward with acute tonsillitis and glandular fever. The care she received on the ward was amazing. She was scared, poorly and overwhelmed. The staff took her details and listened to us when we explained she is under investigation for Autism. Visiting was 9am to 8pm and there was never any pressure to be off the ward. We left her on the night she was admitted explaining that she was very anxious as this was her first time in hospital. During the night she was messaging us saying she didn't want to be there. I phoned the ward at 3.30 in the night and they were extremely understanding and let me come in and spend the rest of the night with her. The nurses had been trying their best to console her and be with her but with how stretched the NHS is they just don't have the time. The next afternoon we spoke to one of the nurses to ask if I could stay with her again that night. The ward manager agreed as my daughter was so anxious. It was a relief and comfort to both my daughter, myself and my husband to know how accomodating they were and helpful. They were an amazing, caring set of people. The nurses and health care assistants on that ward were amazing and fantastic. The ENT doctors were amazing too and very efficient. They explained everything that was happening and explained the care that was needed. Thank you so much. [Unsure about 'Staff attitude'] [Unsure about 'Seeing the whole me']
Visited May 2023
Provided by Care opinion
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Carer Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that your daughter was well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled The care I received by the staff was above and beyond.
by SY55 - Posted on 31 May 2023
I attended the Diagnostic Endoscopy Unit for routine follow-up procedure. I received the phone call on Thursday to give me an appointment on the Saturday. I arrived in the unit, booked in and was called in within a few minutes. The nurses explained the procedure in detail and gave me a choice of having sedation or not. I chose not have sedation as I was told I could leave an hour earlier without it. I was kept informed by the staff throughout the procedure and the care I received by the staff was above and beyond. Thank you
Visited May 2023
Provided by Care opinion
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Patient Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that you were well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Amazing
Rated 5 stars out of 5
by Steven Norris - Posted on 03 May 2023
After our son became really unwell we took him “Roman” to Bolton hospital and they took us in straight away. Roman had a very high temp and wasn’t responsive at all. All his needs was met! Straight onto antibiotics, the people in the ward was all amazing polite & lovely people. Even the training nurses was so nice! It all came back that Roman has a virus called rosyola that’s a mild virus in comparison to lots of others. All his tests was done so good and fast. (Big thanks to the porters that push people up and down that long steep corridor to you guys are awesome) thanks to the doctors that took there time listening to us as parents and reacting to what we said. I’d never hesitate to bring our kids here or myself…. Thanks for everything it really was our privilege being under your care.
Visited Children's & Adolescent Services on May 2023
Review titled Royal Bolton Hospital
Replied on 20 September 2023
Dear Steven Please accept my apologies for the delay in responding to you. Thank you for taking the time to share your experience with us. I was pleased to hear that your son was well looked after by our staff. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
Information supplied by Bolton NHS Foundation Trust