Royal Bolton Hospital
Minerva Road, Farnworth, Bolton, Lancashire, BL4 0JRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Caring is Crucial
Rated 3 stars out of 5
by Anonymous - Posted on 13 March 2024
Had an appointment at Hepatology, and I have been trying since then to chase up a follow up call after my ongoing care was going to be discussed in an MDT. I sent an email to the address on my summary letter, I got no response. I called the secretary and left a message, then I initially spoke to another secretary who picked up the message and said they would get the correct secretary to call me back as they did not work Friday. They didn’t call back. I then rang and left a message, which was ignored. I then rang and spoke to the secretary, who said she would email the nurse I saw and copy herself in as a reminder to chase it up, three weeks later still no-one has got back to me. I’ve even asked PALS to investigate, they only messaged them on my behalf and still no response. Finally, my GP even wrote to the person I saw two weeks ago, and still no response from them. What do I have to do, to actually get someone to speak to me, perhaps turning up at the department might help.
Visited General Medicine on January 2024
Review titled Royal Bolton Hospital
Replied on 13 March 2024
Dear Patient Thank you for sharing your experience with us. I am sorry that you have not been able to achieve a positive outcome to your enquiries. I note that you have already sought the support of PALS with no success. If you could please email me personally complaints@boltonft.nhs.uk confirming you have left a message on the website and already sought PALS advice, I will do what I can to resolve this situation for you. I look forward to hearing from you. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Marvellous staff working under extreme pressure
Rated 4 stars out of 5
by Anonymous - Posted on 24 January 2024
I bought my daughter to a&e with pneumonia. All the staff were caring and professional. They were obviously extremely busy, but continued service with a smile. Good explanations. We had to wait but seen promptly when my daughter collapsed in the waiting area. I just think the staff were wonderful working under such stress. Thank you.
Visited Accident and emergency services on January 2024
Review titled Royal Bolton Hospital
Replied on 31 January 2024
Dear relative Thank you for taking the time to share your experience of our A&E department when you attended with your daughter. I was pleased to hear that despite being busy, staff cared for your daughter promptly. I have shared your comments with the team involved who were delighted to receive them. I hope that your daughter goes on to make a full recovery. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Not happy
Rated 2 stars out of 5
by Anonymous - Posted on 03 January 2024
Was at hospital for 10 hours waiting to see a surgeon for my son, to be told after 12am it could be longer than 7 hours or more for him to actually see one, depending on what emergencies came through the door as junior doctors have gone on strike,
Visited Accident and emergency services on January 2024
Review titled Royal Bolton Hospital
Replied on 31 January 2024
Dear relative Thank you for taking the time to share your experience with us. I was sorry to hear that your son waited longer than you would have hoped for to see a surgeon when he attended hospital on 3rd January 2024. If you would like us to look into this for you then please do not hesitate to contact PALS@boltonft.nhs.uk and a member of the team will do their best to assist you. I do hope that your son has gone on to make a full recovery. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Sleek and efficient service at the Emergency Department
Rated 5 stars out of 5
by JANET J - Posted on 22 December 2023
I attended the Royal Bolton Hospital Emergency Department on 21st December, suffering from chest and upper back pain. It was around 6am when I arrived. I had anticipated having to wait around for many hours but this was not the case and I was booked in, seen and assessed quickly by a triage nurse and a cardiac nurse and also other staff who carried out an ECG, took bloods and carried out an x-ray. Results were conveyed to me in a timely manner and as they could not find anything of concern, I was discharged quickly - certainly within 4 hours. Having not attended the emergency department in years, I was pleasantly surprised, especially as I work in the NHS and am aware of the extreme pressures staff are working under, together with long waiting times. I would add that I am not someone who gives praise easily, but in this case, because the service was so sleek and efficient, I felt I must give compliments where due.
Visited Accident and emergency services on December 2023
Review titled Royal Bolton Hospital
Replied on 27 December 2023
Dear Janet Thank you for taking the time to share your experience with us. I was sorry to hear that you were unwell needing to attend our emergency department. I was pleased to hear that you were treated well and quickly. I have shared your comments with the team involved who were delighted to receive them especially at this challenging time. I hope that you are now feeling much better. With best wishes. Tracy Joynson, Patient Experience Manager
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Review titled Hard work, skill and compassion
Rated 5 stars out of 5
by Mrs Sarah Lomax - Posted on 08 December 2023
My sister was in an RTA. Within 3-4 hrs she was x rayed, stitched up and home in one piece. Despite the extreme challenges of a busy A&E department she was treated with kindness and skill. I can't thank the staff enough. I am a nurse myself but what you do in this highly stressful department is amazing. Thank you so much.
Visited Accident and emergency services on December 2023
Review titled Royal Bolton Hospital
Replied on 12 December 2023
Dear Sarah Thank you for taking the time to share your comments with us. I was sorry to hear that your sister had been in an RTA; I hope she is recovering well. I was pleased to learn that your sister was well looked after. I have shared your comments with the teams involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Compassion and professionalism
Rated 5 stars out of 5
by Michael Perry - Posted on 10 November 2023
Today I had an endoscopy. The staff were superb, very reassuring and professional. I would like to say a very big thank you to the whole team.
Visited Gastrointestinal and Liver services on November 2023
Review titled Royal Bolton Hospital
Replied on 14 November 2023
Dear Mr Perry Thank you for sharing your experience of our endoscopy department with us. I was pleased to hear that our staff were professional and reassured you at what I can imagine was an anxious time for you. I have shared your comments with the team involved who were delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Utterly uncaring
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
Having had my appointment to see a consultant regarding a hernia cancelled twice, with the original date of June becoming September and then February 2024, my hernia grew steadily bigger and more painful - to the point that it became necessary to come to A & E. Spent the entire day nil by mouth waiting to hear if I was having surgery, only to be told that it would be done the following morning. Remained nil by mouth. Signed all the consent forms and was told I’d be collected by lunchtime. Sat that entire day waiting around, not being told anything, to eventually be told late afternoon that it wasn’t happening, and “perhaps tomorrow”. Surgeon then eventually decides to speak to me, only to say that they’re not convinced that the risk is worth it and perhaps we should wait until it becomes an emergency. So, rather than deal with a problem that is leaving me in constant pain and destroying my quality of life, a surgeon decides that it might be better (for who?) to wait until it becomes life threatening. The lack of communication, compassion and care for patients shown by surgeons at this hospital is staggering. It seems to me that once they reach the lofty heights of consultant and become a ‘Mister’ they completely lose sight of the fact that they are first and foremost a doctor. I accept that risk of surgery and all it entails. It’s my choice. Yet I’m not being given the choice. It’s not good enough.
Visited Emergency Abdominal Surgery on October 2023
Review titled Royal Bolton Hospital
Replied on 12 October 2023
Dear Patient Thank you for taking the time to share your experience with us. I am sorry that you have not been able to secure a date for surgery to repair your hernia and that you are continuing to suffer with pain whilst waiting. If you would like us to look into your concerns for you then please contact our Patient Advice and Liaison Service by email PALS@boltonft.nhs.uk and they will do their best to support you. In the meantime, I have shared your comments with the management team responsible for the service so that they are aware of your concerns and to give them the opportunity to learn from your experience. I hope that you start to feel better soon. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Excellent
Rated 5 stars out of 5
by Jo Atherton - Posted on 05 October 2023
We attended with our son who had come off his motorbike. We were directed to minors and although it was an extremely long wait when we were seen the emergency practitioner was fab (D). She reassured my son and explained everything to him so he could understand. Very professional, efficient and absolutely lovely. Would definitely go to Bolton again (hopefully we wont need to). Well done
Visited Accident and emergency services on October 2023
Review titled Royal Bolton Hospital
Replied on 19 October 2023
Dear Jo Thank you for taking the time to share your experience of our Emergency Department with us. I was sorry to hear that your son was involved in an accident involving his motorbike. I was pleased to hear that your son was well looked after when he attended hospital which must have been a huge comfort to you at such a worrying time. I have shared your comments with the team involved who were delighted to receive them. I hope that your son is feeling much better and wish him a speedy recovery from his injuries. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Great Service
Rated 5 stars out of 5
by Carol Houghton - Posted on 18 October 2023
I attended A&E yesterday after being sent by my gp. From arriing at 4.30pm I was looked after by a number of people in the dept. I first went for an ECG and bloods the gentleman there was lovely, he made me feel relaxed. I then went to Triage again was looked after and made to feel special. A lovely Cardiac nurse then toom me under her wing for the rest of my tim in the dept (which was roughly 2 hours 40 mins). She was amazing explaining everything in detail.. then off to xray again lovel caring staff. I was discharged by the lovely nurse feeling a lot happier than I had in 2 days... well done to you all!! So much pressure but still had time for me.. Thankyou for making my scary visit so pleasent
Visited Accident and emergency services on October 2023
Review titled Royal Bolton Hospital
Replied on 19 October 2023
Dear Carol Thank you for taking the time to share your experience of our hospital with us. I was sorry to hear that you needed to attend hospital although was pleased that our staff looked after you well and made you feel comfortable. I have shared your comments with the teams involved who were delighted to receive them. I do hope that you are starting to feel better and wish you a speedy recovery. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 December 2023
I attended the day care unit for surgery on my foot and from the minute I arrived, all staff were amazing! From the nurses to theatre staff and my consultant who has changed my life! I cannot praise the staff enough and deserve to be recognised for the hard work they do!
Visited Orthopaedics on October 2023
Review titled Royal Bolton Hospital
Replied on 02 January 2024
Dear Patient Thank you for taking the time to share your experience of our Day Care Unit with us. I was pleased to hear that you were well looked after and that your surgery went well. I have shared your comments with the teams involved who were delighted to receive them. I hope that you soon recover from your surgery and I wish you well for the New Year. Best wishes Tracy Joynson, Patient Experience Manager
Information supplied by Bolton NHS Foundation Trust