Royal Bournemouth Hospital
Castle Lane East, Bournemouth, Dorset, BH7 7DWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Speedy and helpful team
Rated 5 stars out of 5
by Amber lloyd - Posted on 25 October 2024
My dad was rushed into hospital via ambulance which came in under 5 mins!! The paramedics were attentive and stayed with him the whole time whilst waiting. Then the doctors saw him and was diagnosed very quickly. Would just like to thank everybody involved for a first class service can't fault it.
Visited Accident and emergency services on October 2024
Royal Bournemouth Hospital has not yet replied.
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Review titled Wonderful and so Kind
Rated 5 stars out of 5
by Shirley Ross - Posted on 12 October 2024
My experience with the Eye A&E was so helpful. They were kind with patience to put my mind at ease. Thank you. Shirley Ross
Visited Eye - accident and emergency services on October 2024
Royal Bournemouth Hospital has not yet replied.
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Review titled Lots of empathy and understanding
Rated 5 stars out of 5
by Isabel - Posted on 10 September 2024
From the moment I saw my consultant I never felt rushed, he has the most relaxed manner and listens to what I am saying. There is nothing that can be done but doesn’t put it in a hopeless way. We are so lucky to have him. Thank you
Visited Urology on September 2024
Royal Bournemouth Hospital has not yet replied.
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Review titled Extra Mile
Rated 5 stars out of 5
by Anne Peel - Posted on 22 August 2024
Whilst spending time in AEC several members of staff made me feel special And also when I went for an ultrasound in the Jigsaw building and another in the main X-ray Department and in the CT department.
Visited Urgent care centre on August 2024
Royal Bournemouth Hospital has not yet replied.
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Review titled great care Ward 1
Rated 4 stars out of 5
by Anonymous - Posted on 15 August 2024
I was in Ward one and could not have asked for better loving care I want to say Thankyou very much. The nurses were amazing The consultant however was a bit "short " with me and I was upset and he had to rush away . I understand but he said I have been with you 30mins already I had just had bad news but he rushed off Every one else was lovely Thankyou so much
Visited Colorectal cancer services on August 2024
Royal Bournemouth Hospital has not yet replied.
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Review titled Superb care
Rated 5 stars out of 5
by Eileen Stark - Posted on 22 July 2024
My neighbour had a bad fall on Saturday morning! I took her to Bmouth ED where she was taken straight in for treatment! She had some terrible cuts resulting in some big skin flaps! Hats off to a wonderful lady who worked miracles! Thankfully nothing was broken but she was checked thoroughly before being allowed home later in the day! She asked me to pass on her sincere thanks! I would like to add my thanks for all your kindness and care! Thank you again
Visited Accident and emergency services on July 2024
Royal Bournemouth Hospital has not yet replied.
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Review titled Lack of communication
Rated 2 stars out of 5
by Peter Challis - Posted on 02 August 2024
I underwent an ECG at Bournemouth hospital on the 19th June 2024 and despite making several attempts to obtain the results I have still heard absolutely nothing from this hospital
Visited Cardiology on June 2024
Royal Bournemouth Hospital has not yet replied.
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Review titled Unbelievable night staff nurse
Rated 5 stars out of 5
by Leandra - Posted on 17 June 2024
One nurse in particular stood out as soon as she arrived. She was friendly and very kind. Throughout the noisy night, 2 of the elderly patients on my ward were becoming distressed and agitated. She took the time to sit with each of them and calmed them babk to sleep lovingly and gently. All yesterday one of the ladies refused to eat or drink all day. This morning the night nurse gently encouraged her to do both. An absolute hero.
Visited Accident and emergency services on June 2024
Royal Bournemouth Hospital has not yet replied.
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Review titled Fantastic care from staff
Rated 5 stars out of 5
by Alan Hamshere - Posted on 12 June 2024
I had to go into the cardiac intervention unit for a stent I was taken to the bed where I met a nurse and her team I was put at easy. I explained that the last time I had a stent at a different hospital it was very painful she not to worry she would talk to the surgeon. A nurse took blood and put a cannular in he was very gentle and friendly. I then down for surgery and met all the team and again very friendly and professional and very little pain. After care is fantastic back on the ward. Just wanted to say a massive thank you to all the staff for looking after me so well
Visited Cardiology on June 2024
Royal Bournemouth Hospital has not yet replied.
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Review titled Atrocious discharge procedure
Rated 3 stars out of 5
by Anonymous - Posted on 13 May 2024
Had to wait all day for my surgery due to late change in order. Was presented with an important decision to make regarding anaesthesia immediately prior to surgery and elected for Rapid Sequence Induction. I was pleasantly surprised when post surgery I spent the night in Bpc and not ward 7 as expected. The night staff on Bpc were fantastic. The following day however, the experience was less than satisfactory with language barrier issues which at times was challenging. The duty doctor responsible for discharge, in my experienceclearly had no interest in talking to patients. He was abrupt and couldn't leave quick enough. Repeated failure by him to complete discharge paperwork correctly ensued and I eventually decided to discharge without the paperwork & without a follow up appointment booked. It is clear that from my experience most nursing and general support staff are caring, attentive and professional, this however was let down by a lack of process, which led to poor planning, and chaotic discharge or in my case lack of discharge. There was a clear lack of communication and accountability which perhaps underlines why the nhs is in a critical state. Overall my stay at Bournemouth Private Clinic was pleasant and staff were mostly very attentive. The surgery team seemed competent which is reassuring, and I met with a physio briefly to see how I could manage crutches, however, there is a clear lack of process especially with discharge and aftercare. Which for me was non existant. Rbh in my experience requires significant changes around, process, procedures, continuous improvement and accountability. Until this happens it is likely to get worse.
Visited Orthopaedics on May 2024
Royal Bournemouth Hospital has not yet replied.
Information supplied by The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust