Royal Bournemouth Hospital
Castle Lane East, Bournemouth, Dorset, BH7 7DWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2023
my father was admitted in an emergency situation . Initially given good care until he was transferred to a different ward , he was put in a covid ward because they had no other beds . Consequently caught covid, many a day he was only given one hot drink and was told to ask for one but when he asked it never came . He had to eat of a bed table that his full urine bottles were kept until collected ,these bottles were left on table for so long the urine would Soak through to the table he was not allowed out of his curtain space to wash his hands and was given a bowl of water once a day in the morning . infection control was zero . as a family we had to take a flask of tea in and disinfectant wipes for his table and help him daily. The knock on effect to his health and ourselves having picked up covid has been disastrous the medical care was very good but the caring and Cleanliness was appalling .
Visited Older people's services on January 2023
Review titled Royal Bournemouth Hospital
Replied on 16 February 2023
Dear Anonymous Thank you for taking the time to contact us and we are very sorry the hear that your experience was such a negative one and your father contracted Covid while in our care. Thank you for highlighting the initial care on the first ward was good, it clearly distinguishes the care between the two wards. We would very much like to understand and improve the care received from the second ward so that other patients and relatives do not experience what you witnessed. We understand if you wish to remain anonymous but would very much appreciate it if you would make contact with our Patient Advice and Liaison Service on 0300 019 8499 or patientexperienceteam@uhd.nhs.uk so we can carry out a full investigation in order to make changes were required. Thank you again for highlighting your concerns and we hope to hear from you soon Regards Patient Experience Team
Provided by Care opinion
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Review titled Excellent care
Rated 5 stars out of 5
by Jackie - Posted on 28 January 2023
I attended A & E with severe jaundice whilst staying in Bournemouth. The staff were amazing, far better service than I'd received from my local hospital at home. They went out of their way to help and gave me meds to alleviate the symptoms, which no one else had offered. Also spent ages on the phone to my local hospital to find out the situation & advise what I should do. I can't thank them enough.
Visited Accident and emergency services on January 2023
Review titled Royal Bournemouth Hospital
Replied on 03 February 2023
Dear Jackie Thank you for sharing your experience with us. We are very fortunate to have such good hospitals making up our Trust and you are not the first visitor to highlight differences between our Trust and your own. I am sure your Trust is doing the best it can with the resources available to it and it was good to hear the communication between the Trusts was open and they spent time discussing the best course of action for your ongoing care. We will pass on your kind thanks to the Emergency Department team who looked after and provided meds to alleviate your symptoms while your own Trust resumes your continuing care. Regards Patient Experience Team
Provided by Care opinion
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Review titled they took away the fear
Rated 5 stars out of 5
by monica jeffress - Posted on 11 January 2023
i last week had a colonoscopy, being rather nerous as last one was aborted, plus no vein found to put canula in, on both occasions, what a fantastic team from reception to getting dressed after procedure, every single member of this team were gentle, caring and made sure every second was comfortable for me, it was i have to say quite an interesting and emotional day, thankyou to all the wonderful team. monica
Visited Don't know on January 2023
Review titled Royal Bournemouth Hospital
Replied on 11 January 2023
Dear Monica Thank you for your kind feedback about the care you received from the Endoscopy Department. You are not alone in finding the team there to be kind, gentle and caring, going out of their way to make sure each patient is shown individual empathy and professional, informative care We hope the emotions were good emotions with good results, and you are feeling much better now after the anxiety of the previous aborted visit. Regards Patient Experience Team
Provided by Care opinion
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Review titled A brilliant friendly hospital.
Rated 5 stars out of 5
by Jonathan Hoar - Posted on 11 December 2022
I had an ultrasound done today in the X ray department. The lady on reception who dealt with me was the nicest friendliest most helpful person I have encountered in years. The nurses were super nice and friendly too. I cannot praise Bournemouth Hospital enough. Thank you so much for making my dreaded visit so easy.
Visited Don't know on December 2022
Review titled Royal Bournemouth Hospital
Replied on 19 December 2022
Dear Jonathan Thank you for sharing such lovely feedback about your visit to the X-Ray department and how friendly and welcoming the team were to you. It certainly can make a big difference to a visit when you feel welcomed by everyone. The team will be delighted to receive such positive feedback Regards Patient Experience Team
Provided by Care opinion
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Review titled Good Experience
Rated 5 stars out of 5
by Gary Mills - Posted on 16 November 2022
Urology Day Admission. Overall experience was excellent, was kept informed and procedure carried out very professionally. Bonus was sandwich in the recovery room!
Visited Prostate Cancer Service on November 2022
Review titled Royal Bournemouth Hospital
Replied on 29 November 2022
Dear Gary Thank you for taking the time to post your kind comments about your recent treatment and the professional and informative way you were cared for. Glad you enjoyed the sandwich, it’s amazing how satisfying and welcome they can be after not eating pre surgery. I know the staff will appreciate your kind comments Regards Patient Experience Team
Provided by Care opinion
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Review titled All round great experience
Rated 5 stars out of 5
by Jeff Barton - Posted on 22 October 2022
Just had surgery on my knee at the Bournemouth Hospital. Everything turned out well, and I was impressed by how efficiently it was all done, from the moment I entered the hospital, to the moment I left. The surgeons were great, nurses were great, meals were great. Had my own room, with its own bathroom. This made my stay very relaxed. I've had treatment at another hospital in Dorset, and it was bedlam.....Screaming dementia patients, below average meals, angry nurses, and painful, traumatic procedures. In Bournemouth I mentioned my traumatic experience and the surgeons accommodated me, saving me from a hellish time. I'd like to thank everyone in Bournemouth Hospital for making my time there a real pleasure.
Visited General Medicine on October 2022
Review titled Royal Bournemouth Hospital
Replied on 28 November 2022
Dear Jeff Thank you for taking the time to share your experience with us, You make it sound like you went to a holiday resort rather than a hospital, it is no wonder the hospital is so busy with such a glowing recommendation. 😊 I’m sure those involved in your care will be ecstatic to receive such high praise, although I must agree the Derwent is a great ward with views out over the lake and ducks for company, we are pleased to hear the care you received while there was also good. Glad we could make your stay such a pleasure. Regards Patient Experience Team
Provided by Care opinion
Information supplied by The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust