Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Not good!
Rated 1 star out of 5
by Alison Round - Posted on 05 December 2024
My experiences of Treliske have almost always been awful, and I'm just grateful that both my cancer operations were carried out at Exeter. The latest problem is I kept gettting texts reminding me of an 8.30 phone call appointment today from the IBD/colorectal department. Of course, no-one bothered to call. I waited in most of the day, but nothing! This is on top of a catalogue of errors starting from 2018. If I had any choice, I'd never use this hospital.
Visited Colorectal cancer services on December 2024
Royal Cornwall Hospital (Treliske) has not yet replied.
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Review titled A team with great skills, commitment and support.
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2024
My son was extremely ill with an infected foot plus other complications. Skilled surgeons, Matron and constant nursing; diabetic care; amazing meals from catering; aid from Health Care Assistants; housing and cleaners contributed to restoring his quality of life. My son and family will be forever grateful.
Visited Vascular surgery on December 2024
Royal Cornwall Hospital (Treliske) has not yet replied.
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Review titled Zero communication
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2024
Family member required immediate attention following a Drs appointment and was sent to sda unit. Told to arrive at 8am, they took the whole day to decide what they were doing. Got to 6pm family member given a bed. We were given no explanation as to what was happening. Staff changeover, new staff were rude and totally unhelpful. Not supportive of patient or family member attending. Assumed we knew what was happening and got cross when I asked. Patient was made to feel very uncomfortable and in the way. Surgery was meant to be happening but didn’t know when. Family member arrived at ward following morning to ask where patient was, staff were not interested in finding out, reluctantly looked and phoned recovery. To be told patient was still in theatre. Told family member she’s in theatre. Family member asked so where is she coming back to, oh we don t really know. Have you got our phone number? No indication of time op and recovery was going to be, couldn’t get rid of family member quick enough. Rude, unhelpful and distressing. Staff just don’t show compassion or care. Whilst they know what’s happening and know how long things take, family members and patients don’t. So would be great if someone could show care.
Visited Don't know on December 2024
Royal Cornwall Hospital (Treliske) has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Andrew Tucker - Posted on 30 October 2024
The consultant was extremely caring, empathetic and we felt listened to and heard. Feel very confident that my care is in safe hands and that a comprehensive plan is in place. Very reassured and supported. Thank you
Visited Nephrology on October 2024
Royal Cornwall Hospital (Treliske) has not yet replied.
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Review titled Extremely positive birthing experience
Rated 5 stars out of 5
by Imogen Carter - Posted on 23 October 2024
On Saturday 19th October 2024 I gave birth to my baby boy at Royal Cornwall Hospital Treliske. Due to the events of my labour I experienced the full package from birthing centre, delivery ward, theatre and finally maternity ward. Each and every member of staff that took part in mine and my newborn baby’s care was a superstar. We felt fully supported during difficult decisions and all of the information we needed to have our care managed in our specific way was met. I’m a healthy person so have not had much experience with operating theatres, nurses or doctors so having my emergency c-section was my first encounter with professionals like these. What superheroes these people are. Huge thank you to my anaesthetist who explained what was happening during the whole procedure and kept me calm and informed. I am so thankful the nhs exists and the passionate midwives and maternity team are here for our care. It makes a special event in life all the more special because they deliver an incredible service. I wish I could inform each and every one of the team who looked after my family how appreciated they truly are.
Visited Maternity services on October 2024
Royal Cornwall Hospital (Treliske) has not yet replied.
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Review titled Colonoscopy
Rated 3 stars out of 5
by Stephen pope - Posted on 17 October 2024
Went for colonoscopy today appointment at 1.30 every thing going well great staff lovely right up to point off procedure asked for sedation became aware half way through really uncomfortable have had this procedure before at least 3 times never happened before must have run out sedatives.
Visited Diagnostic Endoscopy on October 2024
Royal Cornwall Hospital (Treliske) has not yet replied.
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Review titled Such great service
Rated 4 stars out of 5
by Jo Connor - Posted on 15 November 2024
The ED and treatment has changed out of all recognition from when I last attended, maybe 15 years ago. It was bright and clean and I was seen within minutes of checking in. From that moment on, I had constant care and people letting me know what was happening and next steps all the time. Everyone from the Consultants to the Nurses were fabulous. The only slight criticism I have is that when you are having treatment such as a drip and sitting in the open waiting room, it’s impossible to have a private conversation. Otherwise I cannot praise highly enough. Please do pass on my thanks and admiration. Regards
Visited Accident and emergency services on October 2024
Royal Cornwall Hospital (Treliske) has not yet replied.
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Review titled Dermatology appointment
Rated 5 stars out of 5
by Chris Smirthwaite - Posted on 08 October 2024
Appointment today for removal of a skin lesion. Completely painless, friendly careful and approachable staff. No waiting, in and out without fuss.
Visited Dermatology on October 2024
Royal Cornwall Hospital (Treliske) has not yet replied.
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Review titled eye clinic great work
Rated 5 stars out of 5
by For, Brenda Pusey - Posted on 24 October 2024
second visit by my wife, first rate service,especially from the nursing staff including the ukraine nurse on duty this morning
Visited Don't know on October 2024
Royal Cornwall Hospital (Treliske) has not yet replied.
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Review titled Brilliant care of my husband
Rated 4 stars out of 5
by Anonymous - Posted on 03 October 2024
My husband who is never unwell, suddenly became very unwell recently. We were very impressed with how quickly he received an appointment for an urgent scan. He was seen on time and well looked after. Thankfully we had the NHS app and was able to view upcoming hospital appointments however the letter was sent on the 23rd, and didn’t arrive until 2nd October. The scan itself was on the 27th. It concerns me that the Royal Mail are not delivering appointment letters as quickly as they should. We live within 2 miles of the hospital and the local sorting office so very concerned about missing future letters.
Visited Imaging services on September 2024
Royal Cornwall Hospital (Treliske) has not yet replied.
Information supplied by Royal Cornwall Hospitals NHS Trust