Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Pleasant and friendly
by Gratte-papier - Posted on 25 September 2023
Today I went for a urine flow test. The person who guided me through the test was pleasant and friendly, but also sensitive and obviously competent. I thoroughly recommend her.
Visited September 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 26 September 2023
Dear Gratte-papier, Thank you for your kind message with regards the experience you had with us here in Clinic. We are very grateful and I shall feed this back to the team. Many thanks Alaina Sister Urology Clinic
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Review titled Thanks to the staff for their hard work & organisation
by Mothermat07 - Posted on 31 October 2023
My teenage son got elbowed in the eye during rugby practice three weeks ago and sustained a injury to the eye and cheek that meant we had to visit accident and emergency. Luckily due to his age we did not have to join the busy adult A&E department area and got sent straight to the paediatric A&E department. I just wanted to send some positive feedback as attending hospital in the current climate fills most with dread due to the poor press the NHS receives, and as a nurse working within the NHS I know how important positive feedback is. We were sat in a clean and relaxed environment with refreshments readily available, my son was seen within 10 mins of arrival by a nurse who did a quick triage, she then spoke to the consultant to confirm the tests needed before he had seen my son which meant she could do the referrals and book the tests. This meant we got to speak to the consultant, the max fax Dr and have x-rays all within a couple of hours. We were told we would receive a phone call the next day from the eye Emergency Department (ED), this happened and we received a follow up two weeks later. We also received an appointment for a review by max fax 1 week after. I want to thank all of the staff for their hard work and organisation in this instance, I am reassured that not all of the NHS is broken. Thank you
Visited September 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 02 November 2023
Dear Mothermat07, Thank you for taking the time to leave feedback for the Eye Unit. I am sorry to hear that your son sustained his injury, but am delighted to hear that he received such a good service from each department. It is great that you received the phone call and subsequent appointment with from our Eye Casualty service, as planned. I will pass your feedback to our team in the Eye Unit. Thanks again, Kerry Trembath Senior Staff Nurse Ophthalmology
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Review titled Great service at Truro
by Beeman2023 - Posted on 15 December 2023
Unfortunately, I had a couple of admissions this year to RCH in Cornwall. I was mainly in the Eden Ward and Urology department. In all the dealings with staff, Surgeons etc.,I found the care and attention was second to none. The staff were obviously very busy, but nothing was to much trouble. Their professionalism and care was a great help in my full recovery. Cannot thank them enough. A BIG thank you to all. Merry Xmas to the whole Hospital.
Visited September 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 04 January 2024
Dear Beeman2023 Thank you for taking the time to share your feedback with us. I'm sorry for the delay in getting back to you on here. I am sorry to read that you had a couple of admissions to the hospital here but I am pleased to see that each time you received such a high level of care and attention and tat all of the staff members were professional. I am writing to you as a member of the Patient Experience Team but, I will ensure your kind words are forwarded on to the relevant team. Thank you, again, for taking the time to share your feedback with us. Megan
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Review titled Dislocated hip prosthesis
by SpracG49 - Posted on 22 September 2023
Taken to Treliske Hospital, Truro, Cornwall by ambulance and admitted to A&E. Attended to quickly by x-ray and Urgent Treatment Centre staff. They were quite wonderful and orthopaedic consultant was able to manipulate the prosthesis back into place. Thank you seem inadequate words, but they are said with much feeling for the professionalism, care and kindness which I received. Being 200 miles from home, it was a stressful time, but all of the NHS staff involved helped in every way.
Visited September 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 02 October 2023
Dear SpracG49 Thank you for your lovely feedback. Clinical Imaging would like to wish you a speedy recovery and we are glad we made a difficult experience a bit less stressful. Best wishes Glenda
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Review titled Sudden overnight hearing loss
by Will097 - Posted on 04 September 2023
At the end of May I lost the hearing in my left ear, I suffer from tinnitus with slight hearing loss in both ears that was until May. From then the tinnitus increased two fold, 24x7 365 days a year and I couldn’t hear anything in my left ear and I was devastated. I called the Audiology department and was given an appointment, no fuss no massive delay. Since then I have had caring attention by thoughtful staff, I have good quality hearing aids and am on the road to a new normalisation, my situation isn’t perfect, I miss the radio and music in particular. I am coming to terms with the increased tinnitus and my confidence is is increasing, I have had support and without that I was lost and I am very grateful to the NHS and the staff who work in it.
Visited September 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 04 September 2023
Dear Will097 Thank you for leaving such a positive account of your recent experience in the audiology department. My name is Clare and I'm the Service Manager for ENT and Audiology. It's great to hear that members of my team have provided such caring support and that your confidence is rebuilding as a result. I'll pass on your kind words to the team who will very much appreciate it. Thanks again for taking the time to pass on your kind words. Clare Pitt Audiology and ENT Service Manager
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Review titled I wish to express my heartfelt gratitude
by waltzmw67 - Posted on 29 October 2023
I have been dealing with a recurring skin issue that flared up for the past four years. Despite various consultations, the root cause of this problem remained elusive. Consequently, I was referred to the dermatology department at the Royal Cornwall Hospital. I had previously undergone multiple consultations, yet the source of my skin problem had proved elusive. In order to identify potential contact reactions, I was subsequently referred to undergo patch testing, which was scheduled to take place over the course of one week, with visits to the department throughout the week. On the first day, the kind and professional nurses at the department applied 50 patches to my back. These patches needed to remain undisturbed until the following visit on Wednesday. Their purpose was to assess my skin's reaction to 50 different products or components commonly found in various products. On the next visit, the nurses removed the patches and marked the corresponding areas on my skin. This was done to monitor any delayed reactions that might manifest in the future. Finally, on the last day, the nurses, along with the dermatologist, meticulously analysed the results and provided me with patient information leaflets detailing any identified allergies. Some of these results were unexpected, while others confirmed previous assessments. I had previously tried numerous remedies, including different body creams, avoiding certain cleaning products, and steering clear of items or products I suspected might be triggering the issue. Unfortunately, none of these approaches had proven effective. Although the process of patch testing might seem demanding due to the need for three visits to the dermatology department in a single week, it is unquestionably worthwhile, as it ensures a comprehensive assessment of potential contact allergies. I wish to express my heartfelt gratitude to the Royal Cornwall Hospital and the Dermatology department for conducting this essential test.
Visited September 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 06 November 2023
Dear waltzmw67 Thank you for taking the time to share your story with us. I am sorry for the delay in getting back to you on here. I am pleased that you were able to undergo the patch test to help identify reactions, Even though this procedure was demanding, I'm glad that you found it worthwhile and that the nurses were kind and professional throughout. I hope that you are on your way to identifying the root cause of your recurring skin issue. I am writing to you as a member of the Patient Experience team, but I will ensure your story is shared with the Dermatology team. Thank you, again, for taking the time to share your feedback with us. Megan
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Review titled Excellent care
Rated 5 stars out of 5
by Linda Mills - Posted on 10 September 2023
My Mother has recently had surgery and our family have been impressed with and grateful for both the skill and kindness of the Oncology and Anaesthesia team. They helped us cope with a distressing time and went to great lengths to get this right for us. Thank you also to all who cared for her in the high dependency ward until we were able to bring her home.
Visited Oncology - Clinical on September 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 19 September 2023
Good morning. Thank you for your positive feedback. I am writing to you on behalf of the Patient Experience Team at the Royal Cornwall Hospital. I am pleased to read that you were impressed with and grateful for the skill and kindness of the Oncology and Anaesthesia teams. It is wonderful to read they were able to support you during a distressing time and took the time to understand your worries. I am pleased the teams were able to provide satisfactory care for your mother which allowed her to come home. I do hope your mother is recovering well. I will be delighted to pass on this lovely feedback to the teams involved in your mothers care as I am sure they will be thrilled to read your kind message. Thank you again for taking the time to write to us. Best wishes. Zoe - Patient Experience Administrator.
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Review titled Felt my child was safe and well looked after
by cubehg78 - Posted on 29 October 2023
Really good care from the beginning. Felt my child was safe and well looked after. Good clear post-op instructions. Thank you
Visited September 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 06 November 2023
Dear cubehg78 Thank you for taking the time to share your feedback with us. I am sorry for the delay in getting back to you on here. I am so pleased to see that your child was looked after well and received such good care from the beginning. I am glad that you also received good and clear instructions following the procedure. I am writing to you as a member of the Patient Experience team but, I will ensure your feedback is shared with the team. Thank you, Megan
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Review titled A thank you to RCHT's Gastro and Liver Unit
by lepusxt67 - Posted on 12 October 2023
My wonderful wife was cared for in the Gastro and Liver Unit in Treliske hospital in Truro, Cornwall for almost 6 weeks. I visited her every day of that stay. While there she was given the news that she was nearing the end of her life. With the support of the hospital's palliative care team, we managed to get her home 3 days before she died. During her time in the Unit I witnessed many occasions where staff with all sorts of job roles showed their caring and kindness towards her. The 2 main catering team members were incredibly flexible in trying to help her find something appetising to eat and had such a lovely manner in their interactions with her. The ward clerks would always help if they could or find someone who could help if they couldn't. Many HCAs assisted her but 4 in particular took time with her, won her trust and formed bonds with her. She had not got out of bed at all until one day when I went in and found one of them had managed to get her to use a walking frame. The OT who worked most with her also gained her trust and having done so helped give her the emotional and psychological strength - despite her physical weakness and at times significant pain - to make it home. 3 of the nurses looked after her regularly and were never anything but full of compassion - just as a good nurse should be. She also had a lot of interaction with one of the junior doctors who took time to help us with questions or issues despite many other demands on her time. I have no doubt all these folk were won over by my wife because that was what she did naturally, but they all went the extra mile at times. I cannot say thank you enough to them for making what was a truly awful situation that little bit more bearable.
Visited September 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 20 October 2023
Good Morning, On behalf of myself, the entire ward team inclusive of Ward Clerks, domestic staff, HCAs, Nurses and Doctors, I would like to sincerely thank you for your kind words and compliments given to the gastro and liver unit. Feedback such as yours gives the team such pride and recognition for their work and they have been informed of your letter. Best Wishes Jan Crapp Clinical Matron for Specialist Services RCHT
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Review titled Sharing information with third parties/other providers
by HondaJohn - Posted on 07 September 2023
I feel discriminated against by not owning a non tech mobile. Why do hospitals insist on having questionnaires I can’t access and need to ask friend or relatives to complete? Even after having a nurse pre-assessment where I have given this information. The forms are very detailed, time consuming and complex and not designed for a layman.
Visited September 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 19 September 2023
Dear HondaJohn Thank you for taking the time to share your feedback with us. I am sorry for the delay in getting back to you on here. Thank you for bringing this issue to our attention. Our Trust is committed to making all our communications accessible to all our patients. Please do ask for a paper version of the questionnaire in future if this would be more appropriate for you or please contact our team to assist in finding the best communication solution for you. Our team, the Patient Engagement team, can be contacted via email rcht.patientengagement@nhs.net or 01872 252 793 Thank you, again, for sharing your feedback with us. Thank you Megan
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Information supplied by Royal Cornwall Hospitals NHS Trust