Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled These letters and requests are very unwelcome
by orionsq94 - Posted on 12 January 2024
I am currently receiving treatment for interval breast cancer, which has been amazing and of the highest quality, with compassionate and professional staff. I received an invitation for breast screening, shortly after my diagnosis. I cancelled this, explaining the reason for the cancellation. Staff responded and were very helpful. However I subsequently received another invitation, just after my mastectomy, to attend in March. I cancelled this, and received an apology and was informed that I would be invited again in 3 years time. This morning I was dismayed to receive a text asking me to review my experience, following my breast screening appointment today. I haven't had an appointment for today. Having had a mastectomy 2 days ago, these letters and requests are very unwelcome. I need to focus on my recovery. Please can you check your records again and stop this from happening again.
Visited January 2024
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 19 January 2024
Dear orionsq94 Thank you for taking the time to share your story with us, I am sorry for the delay in getting back to you on here. I am so sorry to hear that you have been receiving the invitations for a breast screening after your diagnosis and procedure. This shouldn't have happened, especially after raising this with the team. Please could you contact us via rcht.patientengagement@nhs.net to provide us with your name and date of birth and I will look into this to ensure it doesn't happen again. I am pleased, thats the treatment you have been receiving has been such high quality from compassionate and professional staff. Thank you, again for taking the time to share your feedback with us and I apologise for your recent experience. Thank you Megan
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Review titled Great Cardiology Department
Rated 4 stars out of 5
by Susan - Posted on 16 December 2023
My experience with Treliske Hospitals Cardiology Department was fantastic. From my inital process, which was very professional and totally pain free to my recovery and departure, that was second to none, nothing was too much trouble. A wonderful team, that made me feel safe and cared for.
Visited Cardiology on December 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 04 January 2024
Good afternoon Thank you for taking the time to share your feedback with us. I am sorry for the delay in getting back to you. I am so pleased to see that you had such a positive experience when visiting the Cardiology department. It is great to see that the whole process was professional, pain free and that you were made to feel safe and cared for. I am writing to you as a member of the Patient Experience tam, but I will ensure your kind words are forwarded on to the Cardiology department. Thank you, again, for taking the time to share your lovely feedback. Megan.
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Review titled Serious mistake
by stonem - Posted on 12 December 2023
I recently received an injection of Eylea in my left eye. I returned home afterwards and all was as previous injections - watery eye, gradual improvement of vision, slight discomfort. The next day everything was the same. However when I got up to go the bathroom early the next day I was aware of restricted vision in my left eye. I went back to bed. When I awoke in the morning and called Treliske explaining my concerns, I was told that I would get a call back. I waited until lunch time and called again. I was informed that I would get a call back that day. At 4pm I spoke to someone about the condition of my vision in my left eye. I asked if this was normal and would my blurred vision clear. I gave a clear description of what appeared to be blackish/rouge blobs obscuring my vision.I was assured that this was not unusual and to see how I was on Monday and to call back if nothing had changed. I had a feeling of overreacting if I didn't give it a bit more time. On the Tuesday my vision had not changed so I called Eye Casualty in the early morning. When I explained my condition I was given an appointment immediately for the Thursday. I was seen promptly on arrival at the Eye unit. Photographs were taken and I was informed that I had had a bleed in my left eye, which was caused by the disease and could have been operated on if seen sooner - i.e.at the time of my first calls on the Friday. They also told me that they would most likely have proceeded with an operation with consent, but that because of the delay it was now too late. I have since been sent a letter which says that I was not keen for surgery, which is incorrect. I was called on the Tuesday to be told they are sending a second letter correcting this. If they had recommended surgery I would have heeded their advice. As it was, this was academic because of the delay in being seen. My question is why was I not called in on the initial Friday for a face to face consultation? Whoever I spoke to made a wrong assumption as to what had occurred - i.e. a bleed which needed to be seen asap. An examination was vital and wrong advice led to an opportunity missed.What was the chain of command, who gave the advice to wait over the weekend? Was it a junior or a consultant? I personally think that things need to change so that this can not happen again. I must say that I have received multiple injections and am more than happy with the treatment that has been afforded to me by the NHS and the delightful staff I have encountered.
Visited December 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 12 December 2023
Dear Stonem I am sorry to hear that your recent experience was not as expected. If you wish to email me I would be happy to look into this for you Kind regards Karen Unit Sister karenbowers@nhs.uk
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Review titled Poor communication
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
I ended up in there for four weeks and four. days the worst time of my life thay still have not told me exactly what is wrong that bullied me in to having an in plant that I did not want the consultants treated me like I was stupid thay ignore the nurses I spent the whole of Christmas and new year there away from my family I asked on the second day I was there if I could go to my own hospital it was denied even with me paying for transport I had so many tests my arms were covered in bruises for weeks and hands. thay said I would be in for two weeks only I also caught covid while in there from a nurse spent 10 day in isolation now I'm out in suffering from depression I'm now in my own city with my own great doctors I will never come to cornwall again
Visited Cardiology on December 2023
Royal Cornwall Hospital (Treliske) has not yet replied.
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Review titled The teamwork displayed by the entire staff was nothing short of fabulous
by wateryd65 - Posted on 19 December 2023
My daughter recently underwent a procedure to create space for her braces at the orthodontics clinic. From the moment we walked in, we were greeted by a friendly and professional receptionist. The entire experience, from interacting with the fantastic nurses, the orthodontic team, the anaesthetist, and the surgeon, to the aftercare team, was exceptional. Every step of the way, my daughter received exemplary care and was treated with the utmost respect. The team was thorough in their approach, taking the time to explain every aspect of the procedure to my daughter. They provided clear instructions, ensuring she was well-informed, and also took the initiative to reassure me as a parent. The entire staff demonstrated a first-class and superb level of professionalism. I particularly want to commend the aftercare lady. She is truly a godsend and deserves recognition, perhaps even a medal. The teamwork displayed by the entire staff was nothing short of fabulous. The aftercare and support were excellent, and the documents provided were clear and comprehensive. Before any procedures or agreements were made, everything was explained thoroughly, including details about medications and self-care. Thanks to their efforts, I couldn't have asked for a more anxiety-free environment for my daughter's treatment.
Visited December 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 19 December 2023
Dear wateryd65, Thank you so much for taking the time and trouble to provide our team with such lovely feedback following your recent visit to the department with your daughter. It is wonderful to hear your daughter has been treated with such care and compassion and that you as her parent felt reassured. I will definitely pass on your kind words to the whole team as they will be delighted to hear that their care and kindness made such a difference. Thank you once again and I hope your daughter makes a speedy recovery. Kindest regards Lucie
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Review titled My recent visit to A & E - pass on my gratitude
by TONYPA - Posted on 23 December 2023
I was treated promptly, courteously and with great efficiency after my unannounced arrival. All the staff I encountered at every stage of my diagnosis (which was for a large lump as a result of a recent pacemaker implant) were beyond praise, as a result I now feel absolutely fine and looking forward to Christmas. I would be grateful if you passed on my gratitude to all who looked after me that morning. Having completed a full examination, I was sent home at 1.15 pm. So much for all the bad publicity that A & E departments have been having in recent weeks.
Visited December 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 04 January 2024
Dear TONYPA Thank you for taking he time to share your feedback with us. I am sorry for the delay in getting back to you on here. I am pleased to see that you were treated promptly when visiting the Emergency Department and that, after a full examination, you didn't have too much of a wait overall before being discharged. It is great to see that you felt fine and was looking forward to Christmas. do hope you had a lovely Christmas. I am wring to you as a member of the Patient Experience Team but, will ensure your kind words are sent over to the team. Thank you, again, for taking the time too share your feedback with us. Megan
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Review titled The nurses were very helpful and cheerful
by bluetg34 - Posted on 12 January 2024
The nurses were very helpful and cheerful. I am concerned about the operation as when I have anything in my eye I have a noise like thunder in my ears which makes me close my eyes, what worries me is if I get this at the time they are operating I may move my eye, I was hoping that I could be sedated.
Visited December 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 18 January 2024
Dear bluetg34, Thank you for taking the time to leave feedback for the Eye Unit. I am so pleased that you found the nurses in the Eye Unit to be helpful and cheerful. Hopefully when you have your pre-assessment for your upcoming surgery, you can discuss your concerns with them and the possibility of having sedation. I will pass your kind words back to the team, Kerry Trembath Senior Staff Nurse Ophthalmology
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Review titled Dignity and caring staff
by Anon1966 - Posted on 12 January 2024
I was referred to the Rapid Access Prostrate investigation and diagnosis clinic following concerns of a raised PSA. I attended the clinic and despite being there earlier than the time given I was seen almost immediately. After giving a urine sample for tests I was then seen by the specialist nurse and consultant. They spoke to me about the reason for referral and I was given an intimate examination. Following this they told me there was no immediate concerns but would refer me for a MRI for further examination, which takes place this week. From the time of arrival to the time I left took no more than 30/40 minutes. The three members of the team that I saw were very professional and I felt I was dealt with the dignity and care the situation deserved.
Visited December 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 22 January 2024
Dear Anon1966 Thank you for taking the time to share your story with us. I am sorry for the delay in getting back to you on here. It is great to see that you were seen almost immediately when you arrived at the clinic. I am pleased to see that you received such great communication regarding the reason for your referral as well as being told that there were no immediate concerns. I am glad that all the members of the team that you encountered were professional and that you were dealt with dignity and care. I am writing to you as a member of the Patient Experience team, but I will ensure your kind words are shared with the Urology team. Thank you, again, for sharing your story with us. Megan
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Review titled Excellent care, Excellent staff
Rated 5 stars out of 5
by Annette Murrell - Posted on 31 January 2024
Just prior to Christmas I was admitted to the Coronary Care Unit as an emergency where I had to stay and have tests prior to transfer to Derriford for surgery between Christmas and the New Year. The care and support I received whilst on the ward by all staff was wonderful and helped me through what a really frightening and difficult time. A huge thank you to all staff on the CCU from me and my family.
Visited Cardiology on December 2023
Royal Cornwall Hospital (Treliske) has not yet replied.
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Review titled Expertise, compassion and care was exemplary
by Alimtayl - Posted on 05 January 2024
My gratitude goes out to all those involved in my treatment after hip dislocation whilst on holiday in Cornwall the end of Dec. From the ambulance crew, A&E, the orthopaedic team, anaesthetists and caring staff on Trauma 2. Expertise, compassion and care was exemplary thank you all A great example of teamwork and the NHS at its best. I have unfortunately had to use the services of the NHS in recent times and the Royal Cornwall is the best care I have received.
Visited December 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 22 January 2024
Dear Alimtayl Thank you for taking the time to share your feedback with us. I'm sorry for the delay in getting back to you on here. I am so pleased to see that you were treated with expertise, compassion and care when your hip dislocated on holiday, this must have been very worrying for you. I am writing to you as a member of the Patient Experience team here at Royal Cornwall Hospital but, I will ensure your lovely words are forwarded onto the relevant team. Thank you, again, for sharing your feedback with us. I do hope you're recovering well. Thank you Megan
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Information supplied by Royal Cornwall Hospitals NHS Trust