Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal Cornwall Hospital (Treliske).
Reviews
-
Review titled Made to feel at ease and all details explained.
by kilocj74 - Posted on 14 August 2023
Excellent very friendly consultation. Made to feel at ease + all detail explained. My only concern was the paperwork stated will be given eye drops prior to surgery On getting here and reading the paper I realised I had not been given drops I spoke to hospital next day + was told the paperwork needed updating Otherwise an excellent consultation.
Visited May 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 14 August 2023
Dear kilocj74, Thank you for taking time to leave feedback for the Eye Unit. I am sorry that the paperwork that you received was out of date, which caused you unnecessary confusion. I am delighted to hear that apart from that you had an excellent consultation and were made to feel at ease and all details were explained. I will pass your feedback back to the team, Kerry Trembath Senior Staff Nurse Ophthalmology RCH
Provided by Care opinion
-
Review titled They were kind and even made me laugh with some of their comments.
by nashiragr43 - Posted on 29 June 2023
I was very anxious when attending my appointment as I really have a fear with anything to do with my eyes. The staff were extremely caring and put me at ease. They were kind and even made me laugh with some of their comments. Everything was explained to me clearly and in a manner which a non-medical person could understand. I cannot give praise to those who work at this unit. I was extremely well looked after and came away relaxed and less anxious of the next phase of my treatment. They could not have done anything more to improve their service. A big thank you to them all.
Visited May 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 29 June 2023
Dear nashiraqr43, Thank you for taking the time to leave feedback for the Eye Unit. I am so pleased to hear that staff were extremely caring and put you at ease especially with your anxieties regarding your eyes. It is great to hear that you feel everything was explained to you in easy to understand terms and that you left feeling relaxed and less anxious, prepared for the next stage of your treatment. I will be sure to pass your kind words back to team, Thanks again Kerry Trembath Senior Staff Nurse Ophthalmology RCH
Provided by Care opinion
-
Review titled Urgent Gynaecology Appointment
by Kmcg - Posted on 10 May 2023
I went to see my GP on Tuesday last week after having a few symptoms. I was put on the cancer pathway to be reviewed urgently within 2 weeks. 3 days later I was in Treliske Gynaecology department and full reassurance and sympathy was given. Lovely and caring staff members with amazing service.
Visited May 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 10 May 2023
Dear Kmcg Thank you for taking the time to post feedback about your experience. I am very glad to hear that you were seen so quickly by our Gynaecology team and that you found the team so caring and reassuring. Our teams work hard to try and minimise any worry or anxiety for their patients, especially when they are on a cancer pathway, and they very much appreciate all feedback. I will ensure that your kind words are shared with them. Thank you again for taking the time to share your experience and I hope that you have a positive outcome following your investigations. All the Best Caroline Amukusana – Governance Lead for the Women, Children and HIV Care Group
Provided by Care opinion
-
Review titled Outstanding support and care
Rated 5 stars out of 5
by Hannah Musto - Posted on 04 May 2023
My wife and I were under the support of the EPU department due to a miscarriage. I cannot express in words how we were both taken care of and supported. The time and care given to us as a family was overwhelming. We have been devastated but their kind nature and time I cannot thank them enough. Hannah & Stacey
Visited Gynaecology on May 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 10 May 2023
Dear Hannah & Stacey I am so sorry for your loss, this must be a very difficult time for you. Thank you so much for taking the time to post feedback during such a devastating time. It is so important for our patients to feel supported, so I am very glad to hear that the team in the EPU were so kind and caring. The team works hard to try and support their patients in such circumstances and they very much appreciate all feedback. I will ensure that your kind words are shared with them. Thank you again for taking the time to share your experience. Kind Regards Caroline Amukusana – Governance Lead for the Women, Children and HIV Care Group
Provided by Care opinion
-
Review titled Incredible experience on Birth Centre
Rated 5 stars out of 5
by Anna Westron - Posted on 18 May 2023
I want to thank the midwife team on the Birth Centre for the care and support we received when our baby girl was born on the 13th. The care and kindness was exceptional, they went above and beyond to respect our wishes and give us the birth we wanted. I felt fully trusting and confident in their expertise and every part of the birth process was done gently and compassionately. It’s a huge thing to go through, and I just recall feeling incredibly safe at a time when you feel so out of control and vulnerable. I work as a nurse at Treliske myself, so am fully aware of the challenges the NHS faces, but the care we received was truly outstanding and we can’t thank those who helped bring our daughter into the world enough.
Visited Maternity services on May 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 02 June 2023
Good afternoon. Thank you for your feedback. I apologise for the delay in response. I am happy to read that you felt the care you received was to an exceptional standard and that the staff members went above and beyond to provide the care you required. I am glad you felt safe at such a vulnerable time and was able to bring your daughter into the world safe and sound. I am writing to you as a member of the Patient Experience Team, however will ensure that the kind words are forwarded to the relevant team. Thank you again for taking the time to write your kind message. Best wishes Zoe
Provided by Care opinion
-
Review titled Excellent scanning department staff
Rated 5 stars out of 5
by Penny Hornsey - Posted on 26 May 2023
I had to have a CT scan followed by an MRI I have severe scoliosis and I’m not able to sit for more than 10 minutes, stand or walk very far. The staff in the CT department put me in ahead of the queue as there was nowhere I could lie down. Then I went to the wrong MRI department, when I explained my situation they decided to do the scan there and put me on a trolley in a side room to wait. I have awful claustrophobia so had some sedation. The staff were so kind to me and took me in for the scan on the trolley. For the duration of the scan they constantly checked that I was feeling ok. I am very grateful to both departments for treating me with respect and kindness.
Visited Imaging services on May 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 29 May 2023
Thank you so much for your kind feedback. Our imaging department constantly strives to offer the best care to our patients. We are pleased to hear that we could help you through both scans. I will ensure this feedback is shared with the CT and MRI Team Leads and their colleagues. Best wishes Glenda Shaw
Provided by Care opinion
-
Review titled dermatology procedure
by Valclair - Posted on 31 May 2023
I had 2 x basal-cell carcinomas removed from my face. I cannot fault the reception, efficiency of sending appointments, the explanation of the procedure on the day and in advance in writing, personal and mental comfort during the procedure, discussion of aftercare. My only suggestion is that a strip of muslin or lightweight cotton be used to secure the hair away from the face before the application of the extensive micropore dressing. Micropore stuck to the hair is not a good idea because (a) the hair moves so the dressing is not so secure as if it was only stuck to the skin and (b) the micropore is reluctant to give up its "catch" of hair, causing a lot of unnecessary discomfort when the dressing is finally removed. If I had appreciated the problem in advance I would have taken a stretchy Alice band"with me, though this would be no use for the department to supply as probably not able to be disinfected [Very happy with 'Treatment']
Visited May 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 02 June 2023
Hello Valclair Thank you for getting in touch with us and leaving a review. We can only make changes to our practice if we know where we can make an improvement. I am glad you had everything explained and we are always happy to answer any questions before or after your appointment as we know it can be a very nervous time for patients and their family. Where a dressing is going to be affected by the hairline we try our best to not stick anything to the hair and sometimes suggest removing a little bit of hair to help. We usually suggest that when the time comes to remove your dressing then taking it off in the shower after getting it very wet will help. I'm sorry this information was not given to you and its now a little late. We have in the passed purchased hairbands/alice bands and slides to help with controlling hair but as you said these are a single patient only use and it can become costly. We will put our heads together at the next staff meeting and see if we can come up with a cost effective solution for securing hair especially when it comes to the dressing. I hope you are recovering well and thank you again for the feedback we appreciate it.
Provided by Care opinion
-
Review titled The service is above and beyond what I expected
by corridorjs56 - Posted on 30 June 2023
I have lymphoedema and seeing occupational therapist and wanted to say the service is excellent. I feel very listened to, leave with confidence that my treatment is doing me good. An excellent service that goes above and beyond what I expected. Thank you.
Visited May 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 03 July 2023
Thank you so much for your feedback, we really appreciate it. We are very pleased that you have had a positive experience of the Lymphoedema service. I will share your comments with the Lymphoedema team. Best wishes Emma Underwood Clinical Lead for Lymphoedema.
Provided by Care opinion
-
Review titled Thank you very much for making this an almost pleasant experience
by Aqua lady - Posted on 12 May 2023
I had a hysteroscopy today, the nurse and student nurse who called me in were super friendly, made me feel completely at ease. The student nurse took my BP and heart rate, the nurse talked me through the procedure what would happen and what could happen. Told I could feel some twinges and period-type pains, I would also have a local anaesthetic in the vainal area. I put on a gown with modesty gown for the back and walked to the room where I met the surgeon, again he talked me through it and then I sat in a chair with foot rests there were two other friendly nurses in the room too. Each one had their own job to do. The chair was raised and and tilted back I had a hot water bottle on my tummy a sheet place over my knees and my knees apart. I could have had gas and air but didn't need it. There were a few tweaks when the biopsy was taken and a very slight pain but that was it . Great care was taken of swabs etc to make sure nothing was left inside . All very professional and the nurses made it very easy and lighthearted, I applaud them. I felt fine after and went out for lunch. This evening I have a very slight period type pain, but nothing I can't handle . Altogether it was easy, not embarrassing at all and nothing to worry about at all. I could even see inside me on the screen. Thank you very much for making this an almost pleasant experience.
Visited May 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 15 May 2023
Dear Aqua lady Thank you for taking the time to post feedback about your hysteroscopy. I am always glad to hear that patients have found the team to be so friendly, and able to put people at ease. It is also always good to know that such care was taken with the procedure, including the pain relief available, and that the process was not at all embarrassing for you. Our team works hard to try and minimise any worry or anxiety for their patients, and to make them feel as comfortable and informed as possible during any procedure, and they very much appreciate all feedback. I will ensure that your kind words are shared with them. Thank you again for taking the time to share your experience and I hope that you have a positive outcome following your procedure. All the Best Caroline Amukusana – Governance Lead for the Women, Children and HIV Care Group
Provided by Care opinion
-
Review titled Night shift workers terrrible
Rated 2 stars out of 5
by Anonymous - Posted on 16 April 2023
Was admitted to A&E mid morning with heart issues, the nurses and doctors attended to me with courtesy and professionalism, I was moved to another part of A&E and put on an intravenous drug drip, and was told this would take 2 to 3 hours. By this time the night shift had taken over and the whole experience went downhill i observed nurses shopping for clothes on their nhs laptops and several doctors belittling patients behind their backs, who were crying for their assistance. After being in this dept 7 hours I asked to see a doctor to explain my condition, to which they replied, " I don't know your doctors gone home, I don't know you" !!!!. I asked about my condition and was told again, " I don't know who u are, I've only just met you". I said I'm not happy and another more senior doctor came over saying if you don't like it here, discharge yourself. I was absolutely gobsmacked. I did as he requested and left not knowing if I required further medication and/or I was ok. The doctors and nurses on the night shift were completely clueless and were more interested in shopping and acting the fool with each other. Shameful.
Visited Accident and emergency services on April 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 17 April 2023
Good afternoon Thank you for taking the time to share your story with us. I was disappointed to see that your experience was negative during your time in the Emergency Department. I was saddened to hear that the night staff you encountered were unhelpful and this resulted in your self discharge. I will share your story with the department you visited so they can reflect on your experience and make improvements where possible. If, however, you would like to raise your concerns formally, you can contact the Patient and Family Experience team (Complaints) using the details below: Email: rcht.patientexperience@nhs.net Tel: 01872 252 793 Thank you, again, for taking the time to share your story with us. Megan
Provided by Care opinion
Information supplied by Royal Cornwall Hospitals NHS Trust