Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2022
The staff were so so brilliant and experience was smooth and easy. It was easy and the staff were very reassuring
Visited Dentistry and Orthodontics on November 2022
Review titled Royal Cornwall Hospital (Treliske)
Replied on 16 November 2022
Good afternoon, Thank you for taking the time to provide us with your lovely feedback. I am so pleased that all the staff you encountered were so reassuring and that your experience was so smooth, easy and positive. I am writing to you as a member of the Patient Experience team but, I will pass your kind words on. Thank you, again, for taking the time to leave us you lovely feedback. Best wishes Megan
Provided by Care opinion
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Review titled Outpatient visit for the removal of intrauterine coil
by microscopiumtk36 - Posted on 17 November 2022
This was the fourth occasion that someone had tried to remove the intrauterine coil which had been fitted 12 years ago. The other experiences had been extremely painful and uncomfortable. This took approx 10 minute and I had no pain or discomfort at all. I cannot praise the nurses highly enough and wish to thank them for their cheerful and positive manner and their professionalism.
Visited November 2022
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 21 November 2022
Dear microscopiumtk36, Thank you so much for taking the time to leave such lovely feedback for our gynaecology team. I am very glad to read that you had a positive experience, especially with a history of previous very painful experiences, and that the nurses were so cheerful, positive and professional. Our teams work hard to try and minimise any worry or anxiety for their patients, and to make them feel as comfortable as possible during such an invasive procedure, and they very much appreciate all feedback. I will ensure that your kind words are shared with our Gynaecology Clinic teams. Thank you again.
Provided by Care opinion
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Review titled Excellent care for my daughter
by Louise74 - Posted on 25 November 2022
The care from the Emergency Department at RCHT was fantastic. My daughter was very anxious about a procedure that was needed, but the nurse and doctors were quick to respond, caring and very reassuring. Thank you.
Visited November 2022
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 03 December 2022
Dear Louise74, Thank you for taking the time to share your story with us, please accept my apologies for the delay in responding to you on here. I was so pleased to see that the Nurses and Doctors were quick to respond in a caring and reassuring way when your daughter was anxious about the procedure she needed. I am responding to you as a member of the Patient and Family Experience team here at the Trust, but I will ensure I share your feedback with the team in the Emergency Department, I am sure they will be pleased to receive it. Thank you again for taking the time to share your story with us. Best wishes, Jess
Provided by Care opinion
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Review titled My brother on the Phoenix ward
by romeoqb48 - Posted on 29 November 2022
My brother was recently on the Phoenix ward at the Royal Cornwall hospital following a severe stroke. Sadly he passed away last Monday. I just wanted to say how impressed we were with the care he received from the whole medical team and of how grateful and appreciative we were to be updated on an ongoing basis. The whole team were amazing, they battled to keep him alive but he was just too sick. In the end he chose to slip away surrounded by his beloved children. I will be forever grateful for the dignity he was treated with especially at the end and how the staff managed to facilitate such a peaceful departure for him from this world into the next. They are an extremely busy ward and they deserve every accolade for all their hard work and devotion to their patients.
Visited November 2022
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 09 December 2022
Dear romeoqb48 Firstly, please accept our apologies for the delay in getting back to you on here. Please also accept our sincere condolences for your loss, thank you for taking the time to share your story with us. I am so pleased to see that your brother received such great care from the medical team. I am also glad that, during such a hard time for you and your family, you were constantly updated and that your brother was able to be surrounded by his family, treated with dignity and was able to pass peacefully. Thank you for your kind words highlighting the hard work and devotion of the staff members on the ward. I am writing to you as a member of the Patient Experience team but, I will ensure your feedback is shared with the team on Phoenix ward. Thank you, again, for taking the time to share your story with us Best Wishes Megan
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Review titled Excellent care and compassion
Rated 5 stars out of 5
by Joy - Posted on 27 November 2022
We would like to thank everyone who cared for my Dad while he was in major 1, on the afternoon of the 25th Nov and early hours of the 26th Nov. You were all amazing and should be very proud to be part of the NHS.Thanks again and keep up the fantastic work
Visited Major trauma on November 2022
Review titled Royal Cornwall Hospital (Treliske)
Replied on 06 December 2022
Dear Anonymous, Thank you for taking the time to share your story with us - Please accept my apologies for the delay in responding to you on here. I am really pleased to see that you found the staff to be amazing when they were looking after your Dad in Majors 1. I am responding to you as a member of the Patient and Family Experience team here at the Trust, but I will ensure that the team are made aware of your feedback - I am sure they will be delighted to receive it. Best wishes, Jess
Provided by Care opinion
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Review titled Hysteroscopy experience
by Gardener68 - Posted on 25 November 2022
I had to have a hysteroscopy yesterday due to a recent post menopausal bleed. I was quite anxious about it but the team were so kind and professional that they made the whole thing a positive experience. I was really reassured and not embarrassed at all. I cannot thank everyone enough for their care and patience.
Visited November 2022
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 05 December 2022
Dear Gardener68, Thank you so much for taking the time to leave such lovely feedback about our staff. I am very glad to hear that the team treated you with such care and made you feel at ease. Our teams work hard to try and minimise any worry or anxiety for their patients, and to make them feel as comfortable and informed as possible during such an invasive procedure, and they appreciate all feedback. I will ensure that your kind words are shared with the team. Thank you again and I hope that you are well
Provided by Care opinion
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Review titled CFS/ME Service
by Random - Posted on 14 November 2022
The website still describes a NICE 2007 Guideline approach now prohibited by NICE, following review of all the scientific evidence as harmful. It describes this review process in a 2000 page document, it wasnt exactly superficial. It is giving a ‘list as dangerous’ reputation to the clinic which might actually be practicing safe medical care to patients with ME/CFS. It even has the name of the condition wrong, perpetuating endless confusion in documentation between ‘Chronic Fatigue Syndrome (CFS)’ and ‘chronic fatigue’ which is something completely different, a symptom of other conditions, not the complex, biomedical, multisystem disease, Myalgic Encephalomyelitis (ME) You really need to get your act together, you cannot rely on patients’ networks to spread up to date information by word of mouth? This is 2022 not the 1960s.
Visited November 2022
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 15 November 2022
Hi Random, Thank you for alerting us to the fact that the information on the website is out of date. I've spoke to the web team who have kindly removed the page for us whilst we review it and update it with the most up to date information. kind regards Shelley
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Information supplied by Royal Cornwall Hospitals NHS Trust