Royal Derby Hospital
Royal Derby Hospital, Derby, Derbyshire, DE22 3NEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Awesome
Rated 5 stars out of 5
by Peter McKeown - Posted on 11 June 2024
1. In Surgical Assessment They worked very hard and very efficiently. Especially the man who seemed to be in charge. 2. They sent me to ward 308. Staff wonderful. It was an eye-opene to see the man who swept the floors - thoroughness amazing - perhaps an indicator of your whole approach. Had UTI. took >7 different bottles of antiobiotics cure it. reminds me of when in the Godfather, they try to assasinate Godfather "They put 5 shots into him and he's still alive!
Visited Don't know on June 2024
Review titled Royal Derby Hospital
Replied on 13 June 2024
Good Morning (42628), It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on Surgical Assessment Unit (SAU) which you visited recently. We will forward your kind comments to the manager of SAU requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Ward 307 & Elective Hub staff
Rated 5 stars out of 5
by April - Posted on 17 June 2024
I can't commend the staff on these wards enough for their amazing care for me whilst I was there over the last few days. Every member of staff was kind and patient nothing was too much trouble, from the cleaning staff to the registrars. Special mention to the young apprentice nurse, on ward 307, 8 hr days x 5 days a week still smiling at 16 years old pure dedication. Thank you all.
Visited General Surgery on June 2024
Review titled Royal Derby Hospital
Replied on 18 June 2024
Good Evening (42773), It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the ward 307/Elective Hub which you were on recently. We will forward your kind comments to the manager for the areas, requesting they share it with staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Excellent service
Rated 5 stars out of 5
by Rob Mitchell - Posted on 25 May 2024
After being admitted as an emergency I can only say what an excellent team of medics and all personel including iss from the top down. Its good to know when the chips are down this team pullout all the stops. Only spoilt by the waiting time from the pharmacy and very little involvement with the consultant discussing my post operative condition.That said, a memorable experience.
Visited Cardiology on May 2024
Royal Derby Hospital has not yet replied.
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Review titled Kind, friendly paediatric staff
Rated 4 stars out of 5
by Anonymous - Posted on 21 May 2024
We ended up on the Paediatrics Dolphin ward when my son was admitted for emergency surgery after a visit to the emergency department. The Urology staff, theatre staff and ward staff who looked after him were kind and compassionate. We stayed overnight on the Dolphin ward and they made our stay as pleasant as it could be under the circumstances. A special mention to the health care assistants, nurses and play therapists. Thank you!
Visited Paediatrics services on May 2024
Review titled Royal Derby Hospital
Replied on 13 June 2024
Good Morning (42634), It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on Dolphin Ward which you visited recently. We will forward your kind comments to the manager for Dolphin Ward requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Fantastic care
Rated 5 stars out of 5
by Sally - Posted on 01 May 2024
I was taken to the a&e royal derby hospital majors a department by a very lovely, friendly, competent female ambulance crew. Not being familiar with the derbyshire area. I was very reassured by the kindness, care and treatment I received. From the ambulance crew, nursing staff, doctors and consultants at this hospital. After working as a registered nurse in a variety of setting and posts for the NHS for 40 years I was very impressed with how well the staff worked together to obtain a good outcome for their patients. especially in a challenging environment like a&e. it was apparent that the staff I met were happy working at the hospital. They showed compassion and an interest in their patients and fellow colleagues. From moving to c area and mau this was evident in all these areas. there appeared to be strong leadership within these departments. with staff all delivering the same good care and values.
Visited Accident and emergency services on April 2024
Review titled Royal Derby Hospital
Replied on 13 June 2024
Good Morning (42638), It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff in the Emergency Department which you visited recently. We will forward your kind comments to the managers for the Emergency Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Eye Care Unit
Rated 5 stars out of 5
by Laura Brady - Posted on 24 April 2024
I had Cataract surgery yesterday and the staff were amazing as were the specialist team during surgery. Wonderful experience and thank you to everyone
Visited Ophthalmology on April 2024
Royal Derby Hospital has not yet replied.
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Review titled Good Hospital
Rated 5 stars out of 5
by Anonymous - Posted on 12 May 2024
My Stay in Derby Hospital was excellent as regards to m y Consultant Doctors, Nurses. My discharge was a utter shambles 10hours waiting time even thou the consultant asked to get me discharged by lunchtime that day 2/5/24 as we had a 2hr journey home on a holiday week end not sure what the problem was but we left the hospital 8.15 Friday evening arrived home at 10.45. My other comment is that you have no available help to get people from car parks to the wards my husband have Parkinson's, plus COPD and was suffering from Sciatica at the time and had great problems getting from the disabled car park 6 to the ward each day he visited me.
Visited Gynaecology on April 2024
Review titled Royal Derby Hospital
Replied on 18 June 2024
Good afternoon (42780), Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 16:30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS)
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Review titled Fantastic Staff
Rated 5 stars out of 5
by Gary - Posted on 06 March 2024
Was unfortunate (from a health perspective) to have to visit the A&E . Staff were great and very hard working but few in number. They coped admirably but shouldn't have to.
Visited Accident and emergency services on March 2024
Royal Derby Hospital has not yet replied.
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Review titled Nice people
Rated 5 stars out of 5
by JohnP - Posted on 11 March 2024
I was accompanying my wife - we had been sent from a clinic at the Nightingale to the Single Day Treatment place. We were amazed by how nice all the staff and professionals were throughout the day. Admittedly a long day - but several stages of preparation were done throughout our time in there. Eventually admitted to a ward. The pleasant experience continued. The interpersonal skills of all involved was noticeable. All staff seemed cheerful, approachable and helpful. I just hope they don't get soured by the inevitable grumpy and negative people.
Visited Don't know on March 2024
Review titled Royal Derby Hospital
Replied on 21 March 2024
Good afternoon- ID 40688 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the SDEC unit within our Emergency Department. I will forward your kind comments to the manager for this department to share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Appendectomy - Great care!
Rated 5 stars out of 5
by Anonymous - Posted on 03 April 2024
Went to A&E on Good Friday with abdominal pain. Whilst the wait for A&E was 10 hours the staff were brilliant from being seen to then being admitted. This was my first visit to a hospital for treatment. Thank you to all the staff on ward 309, surgical team, porters and anyone else I might have forgotten! Everyone was very caring and kept me at ease until surgery. Everything went well which meant I could leave and be back at home 24 hours after surgery.
Visited Emergency Abdominal Surgery on March 2024
Royal Derby Hospital has not yet replied.
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust