Royal Derby Hospital
Royal Derby Hospital, Derby, Derbyshire, DE22 3NEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Mervyn Jackson - Posted on 28 October 2022
My wife had an endoscopy recently and she was so pleased with the way all the staff involved were so friendly, calming and caring. This was right from the beginning of the procedure, through until the end. On her behalf I wish to send our sincere thanks.
Visited Gastrointestinal and Liver services on October 2022
Review titled Royal Derby Hospital
Replied on 10 November 2022
Good afternoon- ID 29299 It was very kind of you to take the time to write to the hospital; I am pleased to hear that your wife had a positive experience and that you wish to express hers and yours grateful thanks to the Endoscopy team. I will forward this to the manager for Endoscopy to share with all the team. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Triage services
Rated 1 star out of 5
by Andrew Derbyshire - Posted on 08 October 2022
Asked to attend and not eat and then waited ( and still here ) over 18 hours without food or water. The lack of information was very poor. Unacceptable levels of service.
Visited General Medicine on October 2022
Review titled Royal Derby Hospital
Replied on 14 October 2022
Good morning- ID 28784 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Great care but....
Rated 5 stars out of 5
by John Harris - Posted on 10 October 2022
When I visited my wife I was impressed with the care and consideration shown by the nursing staff but when I telephone to ask about her condition Nobody Answers The Phone even after hanging on for 15-20 minutes. Surely you can do better than that.
Visited Stroke on October 2022
Review titled Royal Derby Hospital
Replied on 14 October 2022
Good afternoon- ID 28801 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you and your wife had a positive nursing experience and that you wish to express your grateful thanks to the staff, however I am unable to share your kind comments with the managers as you have not advised which Ward or department this relates to. I am sorry to hear regarding the lack of response to the phones when you call to enquire about your wife. If you would like to discuss the matter further please contact us directly on 01332 785156 or email us directly on; uhdb.contactpalsderby@nhs.net and we will be happy to facilitate an investigation. Patient Advice and Liaison Service (PALS)
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Review titled Amazing staff on all 308
Rated 5 stars out of 5
by Liam attenborrow - Posted on 04 November 2022
Would just like to say a massive Thankyou to all the staff on 308, I was recently admitted on the 6th of September and discharged on the 3rd of November, all I can say is Thankyou for keeping me inline and making sure I didn't walk out when I felt at my lowest no one wants to be in hospital and especially for nearly two months, I can't fault anyone at all on that ward they all work very hard and make sure you get what you need if a ward needs a reward it's this one can you please let the manager of 308 know how happy I am and to tell all the staff please also Thankyou to all the drs and consultants I have seen Thankyou everyone Liam
Visited General Surgery on October 2022
Review titled Royal Derby Hospital
Replied on 18 November 2022
Good afternoon- ID 29581 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to all the staff on Ward 308 which is part of the Surgical Business Unit. I will forward your kind comments to the manager for Ward 308 requesting they share it with all the staff. Thank you again for taking the time to write regarding your experience at the Royal Derby Hospital it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Excellent Care but need more equipment
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2022
Some good nursing care but occasionally bizarre - e.g. being pulled back by my ankles as I tried to crawl into the lavatory after being left for almost 90 minutes with an agonisingly full bladder. I think the delay was due to difficulty in finding the scanning equipment. My alarm bell had disappeared somewhere within the bed. mechanism and I was in too much pain to shout for a nurse. The nurses were good but need more equipment
Visited Colorectal cancer services on October 2022
Review titled Royal Derby Hospital
Replied on 28 December 2022
Good Morning- Pals I.D-30283 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the Royal Derby Hospital which you visited recently. We will forward your kind comments to the manager for the Department requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust