Royal Devon and Exeter Hospital (Wonford)
Barrack Road, Exeter, Devon, EX2 5DWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal Devon and Exeter Hospital (Wonford).
Reviews
-
Review titled Dismissive
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2023
I recently attended the breast clinic as a two week referral, following the discovery of a lump. Following a brief examination by a man who I assumed to be the Consultant, I was sent for an ultrasound. The Consultant who performed the ultrasound was dismissive, stating that he could not see anything. When I asked what the lump could be, he suggested that there was nothing there. Good news but I still have a lump, with no idea what it is. I would have appreciated reassurance but this was not forthcoming.
Visited Breast Surgery on August 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 05 September 2023
I am sorry to hear that you had a poor experience during your attendance to the Breast clinic and that you felt there was a lack of reassurance. It is really important for us to receive feedback so that we can make improvements. I have shared your concerns with the teams at Barnstaple and Exeter so that we may reflect on the way we communicate with patients in the future. If you would like to talk with a member of the breast team at either Barnstaple or Exeter, please do call our main hospital number (Barnstaple or Exeter) and ask for the Breast care team.
Provided by Care opinion
-
Review titled Be proud of yourselves under the pressure
Rated 4 stars out of 5
by Anonymous - Posted on 22 August 2023
Attended via ambulance after a fire in which I went from nurse to patient in a click. The team from start to transfer to otter ward were professional, made me feel at ease and worked their socks off . It was after here the care changed sadly and I now have bed sores I didn’t when I came in . Thank you for your part , I sadly didn’t get names as wasn’t in a fit state to, but you were on the morning afternoon shifts on Weds 16th August
Visited Accident and emergency services on August 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 24 August 2023
Dear Patient Thank you for taking the time to leave feedback. It is good to hear that when you were initially admitted you found the staff professional and hardworking. We would welcome the opportunity to look into the concerns you raise relating to pressure damage. If you would like to contact rduh.pals-eastern@nhs.net with your contact details and further details relating to your stay we can look into this for you. I hope that you are recovering well. Kind regards Lisa
Provided by Care opinion
-
Review titled Amazing Staff
Rated 5 stars out of 5
by Ruth Fairman - Posted on 04 July 2023
My father was taken to A and E with mental health issues. Even though the wait was long my parents and I were constantly treated with care and respect. We are informed of approx. wait times and processes. Even though it was the early hours of the morning the staff remained good humoured, patient and even fed us. Despite the extreme conditions NHS staff our under currently. They were just amazing. We need to look after the NHS and the people who work within it with the utmost respect they so very much deserve. Thank you.
Visited Accident and emergency services on July 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 06 July 2023
Dear Ms Fairman, Thank you for taking the time to share your experience. I am delighted to hear that you are so happy with the care your father received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. If you would like us to forward this compliment to the relevant staff, please send us your father's details (full name, date of birth and Hospital/NHS number) along with the title of this feedback to rduh.pals-eastern@nhs.net and we will do so. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern) Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
-
Review titled Miscarriage care
by sunny75 - Posted on 02 August 2023
Sadly went through a miscarriage recently, but the team at Exeter Women's Health Centre were all very kind and supportive and handled the situation very sensitively. The service was efficient and I felt well looked after. The kindness of the staff was really valuable to me.
Visited July 2023
Provided by Care opinion
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 30 August 2023
Dear Sunny75 I am very sorry to hear about your recent miscarriage. We thank you for leaving feedback that you found the team at the Woman's Health Centre kind, supportive and sensitive. We really do appreciate you sharing your experience at this difficult time. I will ensure that your feedback is passed on to the team. Kind regards Lisa
Provided by Care opinion
-
Review titled Excellence in hip replacement
Rated 5 stars out of 5
by Robert Ferrier - Posted on 03 August 2023
I was lucky to get a cancellation for full hip replacement. The slick, professional and friendly treatment from the initial contact to my discharge was I felt exceptionally good. The operation went so well I actually have not memory of it . The pre op , admission and anaesthetic procedure were excellent and informative. Post op on the recovery ward and working towards discharge was friendly caring and not without humour. Less than a week after the operation I am mobile and able to resume life although still somewhat restricted. The team should rightly be proud of their professionalism and care throughout. I thoroughly recommend them to anyone needing a hip operation.
Visited Orthopaedics on July 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 30 August 2023
Dear Patient Thank you for your feedback. I am glad to hear that your hip replacement went well and that you felt the team looking after you were friendly and professional. I will share your feedback with the team, who I know will appreciate your kind words. I hope you continue to recover well. Kind regards Lisa
Provided by Care opinion
-
Review titled Wonderful service
Rated 5 stars out of 5
by Sally-Ann Hunt - Posted on 20 July 2023
Yesterday I suffered a very severe nosebleed, my third in a month; I was advised by the 111 service to attend A and E in Exeter. Although there were delays which I’d expected, when I was seen, I was thoroughly examined and a complete medical history was taken by a nurse practitioner whose knowledge and reassuring, friendly manner impressed me. She contacted an ENT doctor who came to see me and carried out a surgical procedure on my nose. Again, her manner and expertise were reassuring and impressive. I am extremely grateful to the NHS and all the hardworking staff in this department, especially to the two members who attended to me.
Visited Accident and emergency services on July 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 04 September 2023
Dear Patient Thank you for taking the time to leave feedback, it is appreciated. Your kind comments will be passed on to the A&E and ENT teams, who I am certain will appreciate you taking the time to tell us about your positive experience during these busy times. Kind regards Lisa
Provided by Care opinion
-
Review titled Fantastic
Rated 5 stars out of 5
by Brian Jeffries - Posted on 05 July 2023
I left Creedy ward on 4th July after a week and the care and attention from cleaners to senior nurses and doctors is second to none I simply cannot find words to say how grateful to everyone
Visited Infectious Diseases on July 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 06 July 2023
Dear Mr Jeffries, Thank you for taking the time to share your experience. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. If you would like us to forward this compliment to the relevant staff, please send us your details (full name, date of birth and Hospital/NHS number) along with the title of this feedback to rduh.pals-eastern@nhs.net and we will do so. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
-
Review titled Excellent Hospital
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2023
Excellent 5* care given to my 97-year-old Mum in the Orthopaedics Department recently. The attention and treatment she received from all staff was outstanding and she felt completely at ease. Can’t fault anything. However, the car-park service was disappointing with the inability to pay either by contactless card or ‘phone app although signage said you could, and to top it all a payment in cash on one visit resulted in a Penalty Charge Notice being issued for the date and time in question. Just as well I retained my Car-park receipt, so I now have to go through the Appeal process. Visited daily and paid in cash each time, so just waiting for more erroneous PCN’s to pop through the letterbox.
Visited Orthopaedics on June 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 06 July 2023
Good Afternoon, Thank you for taking the time to share your experience. I am delighted to hear that you are so happy with the care your mother received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Regarding your car parking service, you can write to Travel Hub who manage this service at: rduh.travelhub@nhs.net and they will be able to look into your concerns. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
-
Review titled So thankful for the relief
by pepperyh78 - Posted on 23 June 2023
When I phoned the unit to ask if they could help me there was no hesitation in telling me to come into the unit straight away. I was having radiotherapy and I was suffering with burns which felt very painful, they contacted Exeter hospital who told them the treatment I needed and this was carried out straight away. The relief I had was unbelievable, I was out of pain straight away, thank goodness for this unit they are fantastic. I want to thank each and everyone involved in my care.
Visited June 2023
Provided by Care opinion
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 24 June 2023
Dear pepperyh78, Thank you for you wonderful feedback and we appreciate you taking the time to let us know how the team were able to support you. I have sent this message to all the team so they are aware what a difference they made to how you were feeling. Please do ring in again if you need any further support or have any questions. Your time is very much appreciated. Best wishes to you Lisa
Provided by Care opinion
-
Review titled Cancelled operation
by Mick68.5 - Posted on 13 June 2023
After struggling and waiting two months to have my operation for a pace maker to be fitted tomorrow only to get a phone call this afternoon to be told that they have cancelled the operation due to the lack of bed and will have to wait until the end of July which I find rather disappointing
Visited June 2023
Provided by Care opinion
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 06 July 2023
Dear Mr Mick68.5, Thank you for sharing your experience. I am sorry to hear about it. If you would like us to log this as a complaint and to be investigated, please do not hesitate to call our Patient advice and liaison service on 01392 402093 (9 am to 3 pm, Monday – Friday) or write to us at rduh.pals-eastern@nhs.net Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
Information supplied by Royal Devon University Healthcare NHS Foundation Trust