Royal Devon and Exeter Hospital (Wonford)
Barrack Road, Exeter, Devon, EX2 5DWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Royal Devon and Exeter Hospital (Wonford).
Reviews
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Review titled What a wonderful experience at a difficult time
Rated 5 stars out of 5
by Melissa - Posted on 02 May 2023
This is for Wynard Ward. Everyone involved with my care on this ward was just great. I could see it was extremely busy but everything ran smoothly. Everyone was helpful and cheerful, the nurses and all the ward staff, all the theatre staff too. Everything was explained. I had an uncomfortable night following surgery but the nurse looking after me couldn't have been nicer even though she was very busy. What a team!
Visited Gynaecology on April 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 18 May 2023
Dear Melissa, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled Kindness & excellent communication
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2023
I was admitted in the early hours of last night with acute abdominal pain. From the paramedics to all staff in the A&E everyone was kind and respectful. Although all the tests came back normal the Registrar still had a nagging doubt. On learning I am my husband’s carer and live quite far away she decided to see if a CT scan could be arranged whilst I was still in the building. This was done first thing & actually found the reason for my pain. An ultrasound was then arranged for me tomorrow morning. This is such a fine example of interdepartmental communication & cooperation for the ease of the patient. I congratulate and thank you all.
Visited Accident and emergency services on April 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 25 April 2023
Dear Anonymous Thank you for taking the time to share your experience. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Brenda Leaman Patient Experience Lead Royal Devon University Healthcare (Eastern)
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Review titled Outstanding Department
Rated 5 stars out of 5
by Catherine Anholt - Posted on 06 March 2023
During my recent stay in this hospital I have received outstanding care and medical support. I would like to thank everyone for their hard work and commitment providing an excellent service in all departments at all times. I am full of gratitude and praise for everyone who dedicates their lives to the wellbeing of others.I have no hesitation in recommending this excellent hospital and the amazing management team. Thank you so much.
Visited Gynaecology on March 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 06 April 2023
Dear Ms Catherine Anholt, Thank you for taking the time to share your experience. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled Continuous nose bleeds
by Kirkgz23 - Posted on 04 April 2023
I had continuous heavy nose bleeds for six days. The last one lasted for 45min. We managed to get an ambulance within 10 min. I was taken to Barnstaple A&E where I might have been sent home, but fortunately a senior doctor attended and another bleed started. He put a balloon in my nostril and I was transferred to Exeter. I wound up in Abbey ward where the the care could not be better. In the end they cauterised the nostril. Painful but in my case no gain without pain. My sincere thanks to all the staff.
Visited March 2023
Provided by Care opinion
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 05 April 2023
Dear Kirkqz23, Thank you for taking your time to provide us with your feedback. I am glad that you were seen and treated with the escalation to our colleagues in ENT at RD+E. We hope you are recovering well. Kind regards Sophie GrillsED Governance & Operational Support Manager
Provided by Care opinion
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Review titled Thank you on and all
by blackbirdwp54 - Posted on 05 April 2023
This is my view of the care I received under the Acute Oncology Service, Seamoor Unit, NDDH. From my first day until the treatment was finished I was treated with the utmost respect from the reception team to nurses who did my blood pressure and the nurses who completed my treatment and the doctors. At times during treatment I was asked if everything was alright, although the entire team are under extreme pressures at all times, no one is missed. To me the whole team are angels and are of the top order, I cannot fault or find any way I could have been taken care of any better than the care I received. I was in RDE for Radiotherapy for 15 days and was offered the same care from their team, all these people are definite angels. Thank you on and all
Visited March 2023
Provided by Care opinion
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 06 April 2023
Dear blackbirdwp54, Thank you so much for taking the time to give the acute oncology service and the Seamoor unit such fantastic feedback. I am so pleased to hear that you have had a wonderful experience. The teams work very hard to ensure that what can be a frightening time for patients is as smooth and easy as is possible. It is wonderful to hear that you have experienced fantastic care across both NDDH and RD&E. I wish you all the best in your continued recovery. Thank you again for your feedback.
Provided by Care opinion
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Review titled Orthopaedics
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2023
I had an operation on my toe in March this year and I received excellent service from the whole team. The operation was carried out at the Knightingale Hospital. The care and support was excellent from all staff members . Thank you so much
Visited Orthopaedics on March 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 18 May 2023
Dear Patient, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled We are so lucky to have this service
by Black349 - Posted on 22 March 2023
I was advised to visit A and E after calling 111. I arrived around 1am on Sunday morning - obviously a very busy time. I was triaged very rapidly by an extremely kind and efficient nurse who gave me pain relief. I did have an extremely long wait also because when I finally got to the treatment room it was the doctors handover. However, I understand the wait was due to pressure of work for the staff and I want to say how impressed I was with their compassion, hard work and positive and helpful attitude. I was regularly asked if I needed more pain relief, everyone was extremely kind and apologetic for the wait and I was provided with a cup of tea and sandwich. The staff were incredibly patient and kind with all the patients. We are so lucky to have this service, the hardworking doctors and nurses deserve better.
Visited March 2023
Provided by Care opinion
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 22 March 2023
Dear Black349, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled Simple the best
Rated 5 stars out of 5
by Sue Collins - Posted on 13 March 2023
Your Review: Today I had surgery for Breast Cancer, and I cannot thank my Surgeon, Anaesthetist, and their relevant teams enough. In addition, the nursing team on Knapp ward, especially the excellent nurse, who also makes an excellent cup of tea. Thank you all so much..
Visited Breast cancer services on March 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 22 March 2023
Dear Ms Collins, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. We wish you the best. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled Huge Thank You
Rated 5 stars out of 5
by Michael Clarkson - Posted on 08 March 2023
From the moment I arrived until I was discharged, the treatment I received at every stage for my procedure, and from every person was exemplary. The people who checked me in, the nurses who went through all the pre-op procedures, the anaesthetist, the young doctor from the surgical team, the whole surgical team, the nurses in post-op, the recovery ward nurses and the person who brought me tea and toast. At every stage I was well informed of everything that was going to happen, I felt very comfortable and at ease with my upcoming operation. Please pass on my thanks to everyone, I just wanted to say thank you.
Visited Plastic surgery on March 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 22 March 2023
Dear Mr Clarkson, Thank you for taking the time to share your experience at the Royal Devon and Exeter Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Please could you send us this feedback to rduh.pals-eastern@nhs.net and we will log it as a compliment to be passed to relevant staff. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2023
Arrived there with ambulance for query sepsis. Tachycardic and overpyrexial (41 degrees), with dizziness, feeling sick, headache. Been there for about 10 hours and left shivering on a chair. There are at least two triage rooms but used for something else and not to assessing the patients based on the severity or care and monitoring requirements. They either don't know or don't care what triage rooms are for. They seems to don't know what medical emergencies are. Or to don't care.
Visited Accident and emergency services on March 2023
Review titled Royal Devon and Exeter Hospital (Wonford)
Replied on 06 April 2023
Dear Anonymous, Thank you for sharing your experience. I am sorry to hear about it. If you would like us to log this as a complaint for investigation and to improve our services, please write to us with your details (full name, date of birth and Hospital/NHS number) at rduh.pals-eastern@nhs.net Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
Information supplied by Royal Devon University Healthcare NHS Foundation Trust