Royal Hampshire County Hospital
Romsey Road, Winchester, Hampshire, SO22 5DGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Exceptional A&E Team
Rated 5 stars out of 5
by Mrs R Freeman - Posted on 09 February 2024
We visited A&E on Sunday Feb 4th. My husband was in an acute episode of severe pain and the A&E team were simply fantastic from the minute we arrived - the kind and understanding receptionist staff, the efficient and sympathetic triage Nurse Practitioner whose professionalism and care instilled confidence immediately and also managed his pain so quickly and thereafter every single nurse, doctor, healthcare assistant and housekeeping staff of the team whom we met were kind, empathetic and caring despite the challenges of an evidently very busy dept. My husband was treated swiftly and thoroughly. Winchester A&E are a really brilliant team and we were so grateful for the wonderful care and treatment we received. Thank you!
Visited Accident and emergency services on February 2024
Review titled Royal Hampshire County Hospital
Replied on 11 March 2024
Dear Mrs Freeman Thank you for taking the time to share your recent experience of our emergency department. It is lovely to hear of the compassionate care your husband received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our emergency department, I know they will be greatly encouraged by your words. I do hope your husband is making a good recovery and thank you once again for taking the time to share your feedback with us, its appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled What a shambles.
Rated 1 star out of 5
by Chris - Posted on 21 February 2024
Labour ward was great but the Postnatal Ward was an absolute shambles. Absolutely short staffed and the staff that were there, were unhelpful and rude. There was only one midwife that actually showed an ounce of care. The student midwives were appalling and definitely need to training in how to talk to people. We were supposed to be discharged on the Saturday before 12, 9pm came and was told that we wouldn’t be out much before 1am, if at all. Given we had a newborn, we were told it was ok to stay the night and were told we’d be doing them a favour as it was one less person to discharge. Then told as we were helping, we’d be the first to go Sunday. Were we not, and were messed about until 4:30pm. I was told by a midwife in the end to make scene as people to who don’t push, get forgotten about. Utterly disgusting. What was a traumatic experience in the end, was made so much worse but this outcome. My wife wasn’t even offered to have her bed sheets changed in the four days she was there. Discharge procedure definitely needs addressing. It should not take 28hours to discharge a patient.
Visited Maternity services on February 2024
Review titled Royal Hampshire County Hospital
Replied on 07 March 2024
Dear Chris Thank you for taking the time to share your feedback with us. I am sorry to hear of your experience, this is not the experience we would want for any one attending our maternity departments I would like to assure you that your feedback has been shared with our maternity clinical leads, but please do contact our PALS and Complaints team so that we can follow-up with you personally. They can be contacted at PALSandcomplaints@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience and I’m sorry that we didn’t get it right for you and your wife. Kind regards Julie Dawes Chief Nurse
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Review titled Difficulty locating department for outpatient appointment
Rated 4 stars out of 5
by Mr Alastair Cox - Posted on 12 January 2024
I brought my wife for a scan in the Ultrasound department this week (January 2024). My concern is that there was no diagram or detailed instruction with the appointment letter as to where the scanning department was. This was our first visit and a diagram would undoubtedly have been helpful. Much of the hospital is not new and finding the correct location was not straightforward.
Visited Urology on January 2024
Review titled Royal Hampshire County Hospital
Replied on 16 January 2024
Dear Mr Cox Thank you for taking the time to share your recent experience of our services. I am sorry to hear of the difficulties you had in locating our ultrasound department. I appreciate how frustrating this must be for you. I would like to assure you that your feedback has been shared with our estates management and radiology team who review the signage around our hospital and contents of our appointment letters, but please do contact our PALS and complaints team if you would like any further information regarding the signs for the radiology service at Royal Hampshire County Hospital. They can be contacted at palsandcoplaints@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience, your feedback is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Wasted time
Rated 5 stars out of 5
by John Neill - Posted on 24 January 2024
I went to the hospital with a chronic back condition that had kept me awake all night. I waited nearly 3 hours to then be told that as it was an ongoing condition, I should make an appointment with my GP. However, I was also advised that I could wait and see a doctor, but I was unlikely to get a x ray. Why didn’t the triage nurse tell me that? It would have saved me and the department time. On leaving, I was asked to sign a disclaimer saying I was leaving against advice! I altered it to say I was advised to see my GP.
Visited Accident and emergency services on January 2024
Review titled Royal Hampshire County Hospital
Replied on 29 January 2024
Dear John Thank you for taking the time to share your recent experience with us. I appreciate how frustrating your experience must have been for you. I would like to assure you that your feedback will be shared with the clinical leads of our emergency department but please do contact our PALS and Complaints team so that we can follow-up with you personally. They can be contacted at PALSandcomplaints@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience and I’m sorry that we didn’t get it right this time. Kind regards Alex Whitfield Chief Executive
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Review titled Delays
Rated 1 star out of 5
by Anonymous - Posted on 01 January 2024
Elderly mother with dementia kept waiting for 7 hours so far. A & E staff attitude not very sympathetic to family members. Poor impression overall.
Visited Accident and emergency services on January 2024
Review titled Royal Hampshire County Hospital
Replied on 04 January 2024
Thank you for taking the time to share your feedback. I am so sorry to hear of your Mum’s experience at our emergency department. This is not the experience we would wish for any of our patients. Please do contact our customer care team so that we can follow-up with you personally. They can be contacted at customercare@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience and I’m sorry that we didn’t get it right for your Mum. Kind regards Alex Whitfield Chief Executive
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Review titled Great Care for Patients and Relatives
Rated 5 stars out of 5
by Ben Vallance - Posted on 31 January 2024
Recently I had to rush my daughter into the emergency department following a nasty workplace crush injury to her toes. She was in Alot of pain and likely in shock. The department was busy but we were booked in quickly and my daughter was administered pain relief immediately. There was as short wait but once seen the care she received was impeccable and she was made to feel calm and she could both she that she was in very capable and kind hands. There was swift X-Ray followed by more treatment and care. Everything was explained in a clear and concise way delivered with a caring attitude. She was then referred for an operation in the next 48hrs. After she was discharged I then found my car had a flat battery as I had stupidly left my hazards on. The lovely receptionist who had booked us in was just finishing her shift and she immediately offered to jump start us so we could get home without having to call the recovery service. It was a life saver and within a minute the car was running. So grateful for the care and support from the team in Winchester emergency dept. Truely Angels !
Visited Accident and emergency services on January 2024
Review titled Royal Hampshire County Hospital
Replied on 07 March 2024
Dear Ben Thank you for taking the time to share your recent experience with us. It is lovely to hear of the care your daughter received, this really does reflect the standard of care we strive to provide to all our patients. I can appreciate how stressful it must have felt discovering a flat battery on your car, but glad to hear my colleague was willing and able to assist you. I would like to assure you that your feedback has been shared with the clinical leads of our emergency department, who will be greatly encouraged by your words. I do hope you daughter has made a good recovery and thank you once again for taking the time to share your experience with us, it’s appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Nice People
Rated 5 stars out of 5
by Michael - Posted on 02 February 2024
We found the staff and general atmosphere of the hospital to be welcoming and reassuring at a difficult time. Full marks and thank you.
Visited Don't know on January 2024
Review titled Royal Hampshire County Hospital
Replied on 11 March 2024
Dear Michael Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the reassurance you were provided with. I will share your kind feedback with my colleagues, who I know will be greatly encouraged by your words. Kind regards Alex Whitfield Chief Executive.
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Review titled System failure
Rated 2 stars out of 5
by Alun r davies - Posted on 30 January 2024
Having booked a blood test on line it was clear on arrival the service was failing. It took staff 20 minutes after my arrival to advise that the system was down and that as a result of staff shortages they would have to write down the names of everyone waiting and that delays of 40 to 50 mins were envisaged. I left.
Visited Phlebotomy services on January 2024
Review titled Royal Hampshire County Hospital
Replied on 13 February 2024
Dear Alun Thank you for taking the time to share your recent experience with us. I am sorry to hear of the delays you experienced, I can appreciate how frustrating that must have been for you. We are aware that the department was very busy at the time you attended, and the waits were longer than they usually are. I am sorry about that. I would like to assure you that your feedback has been shared with the clinical leads of our phlebotomy services and please do contact our PALS and Complaints team if you would like us to follow-up with you personally. They can be contacted at PALSandcomplaints@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience and I’m sorry that we didn’t get it right this time. Kind regards Alex Whitfield Chief Executive
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2024
I was instructed to bring my mum to A&E due to her ongoing health issues she 89 with vascular dementia and alzhiemers and was 8gnorer for @15 hours she was treated as a piece of meat and not a human being, you would not treat an animal the way my dear mum was treated, end result now she is very scared of going Winchester hospital, a total disgrace.
Visited Accident and emergency services on January 2024
Review titled Royal Hampshire County Hospital
Replied on 03 January 2024
Thank you for taking the time to share your feedback. I am so sorry to hear of your Mum’s experience at our emergency department. This is not the experience we would wish for any of our patients. Please do contact our customer care team so that we can follow-up with you personally. They can be contacted at customercare@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience and I’m sorry that we didn’t get it right for your Mum. Kind regards Alex Whitfield Chief Executive
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Review titled Excellent service
Rated 5 stars out of 5
by Beryl - Posted on 17 January 2024
All the staff were professional and respectful. There were no delays in being attended to. The only waiting time I experienced was waiting for the blood test results.
Visited Accident and emergency services on January 2024
Review titled Royal Hampshire County Hospital
Replied on 22 January 2024
Dear Beryl Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the care you received. I would like to assure you that your kind feedback has been shared with the clinical leads of our hospital. I know they will be greatly encouraged by your words. Kind regards Alex Whitfield Chief Executive
Information supplied by Hampshire Hospitals NHS Foundation Trust