Royal Hampshire County Hospital
Romsey Road, Winchester, Hampshire, SO22 5DGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fracture kneecap
by Jack654 - Posted on 12 June 2023
I fell and fractured my kneecap. Went to A&E RHCH and was fitted with a brace, to remain on for 6 weeks. I was given a walking frame.
Visited June 2023
Provided by Care opinion
Review titled Royal Hampshire County Hospital
Replied on 24 July 2023
Thank you for taking the time to share your recent experience of our services. I am glad to hear that our team in the emergency department were able to give you care and treatment which enabled you to keep mobile. I would like to assure you that your kind feedback has been shared with my colleagues in the emergency department at the Royal Hampshire County Hospital, I know they will be really pleased to hear your feedback. I do hope you are making a good recovery, and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Really Helpful and Kind
Rated 4 stars out of 5
by Anonymous - Posted on 02 May 2023
The staff at the hospital did everything they could to help me through a process that I felt very nervous about. I rarely visit hospitals (I do my best to stay away), so I can find hospitals - and their administration - a little confusing. I mixed up the times of a scan - but they still managed to fitted me in. At one point I got lost between buildings, but a really kind porter from Medical Imagery helped me to find the right door. Thank you all very much. Your help and time was really appreciated.
Visited Gynaecology on May 2023
Review titled Royal Hampshire County Hospital
Replied on 25 May 2023
Thank you for taking the time to share your recent experience with us. It is lovely to hear of how reassured you were made to feel by our team. Ensuring patients feel at ease is an important part of the care we provide and I am glad to hear we got this right for you. I am sorry to hear of the difficulties you had in navigating our hospital. We understand the signage around our hospital can be confusing , we have a team of staff currently looking at ways to improve this. Thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Physiotherapist
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2023
Day after operation, was in a lot of pain and I’m sorry to say the physio I had was brutal I nearly passed out and when I got back to the ward I was in the other patients said I was as white as a ghost I have never experienced anything so agonising my husband was so worried about me, I could have gone home that afternoon but I was in so much pain I had to stay in another night, as for my operation, nurse’s ,theatre staff all of those people to many to mention where absolutely wonderful can not fault them done everything possible to make my stay as happy and comfortable as possible even the food was delicious. This hospital in my opinion is absolutely outstanding.
Visited Physiotherapy on May 2023
Review titled Royal Hampshire County Hospital
Replied on 28 July 2023
Thank you for taking the time to share your recent experience with us. Whilst it is lovely to hear of overall care you received, I am sorry to hear of how painful you found the physio session. I can appreciate how upsetting this must have been for you. Please do contact our customer care team so that we can follow-up with you personally. They can be contacted at customercare@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience, it is appreciated. Kind Regards Alex Whitfield Chief Executive
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Review titled Paramedics were great, very competent and kind.
by neptunenk37 - Posted on 15 May 2023
Fell off a set of small steps while cleaning ground floor windows. Flung myself to the right to avoid falling on the rockery. Landed hard on my right side on grass. Couldn't move to start off with, then managed to hitch on my bottom inside the house. A lot of pain in my groin, couldn't put any weight on my right leg. I knew I hadn't broken my hip as it's a titanium one, but really worried I'd cracked a bone in my pelvis or something. Rang 111 first and they were really kind and reassuring. They arranged an ambulance. Had to wait several hours but that was understandable as I wasn't an emergency. Paramedics were great, very competent and kind. At the hospital I had X-rays done; no bones broken. I was in a ward for a time resting, then I was given crutches and practised walking a few yards. Very nervous as still in a lot of pain but able to go home. Over a week later I'm still on crutches as I still have to take some of the weight off my right leg, and I'm still taking painkillers, but definitely improving.
Visited May 2023
Provided by Care opinion
Review titled Royal Hampshire County Hospital
Replied on 23 June 2023
Thank you for taking the time to share your recent experience of our emergency services. I am sorry to hear that you had to wait a while for an ambulance to reach you but it is lovely to hear of the care you received from both paramedics and our emergency department. The paramedics who attended to you are employed by South Central Ambulance Service (known as SCAS), and I have provided their contact details below: Telephone: 0300 123 9280, Email: patientexperience@scas.nhs.uk . I have shared your feedback with the clinical leads of the Emergency Department at the Royal Hampshire County Hospital, I know they will be greatly encouraged by your words. I do hope you are making a good recovery, and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Amazing A&E Department
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2023
I attended here with my Daughter on a Saturday afternoon, expecting to be there for hours (had I needed to it wouldn't have been a bother) We were initially checked in my a wonderful receptionist, then into the paediatrics waiting room, swiftly called into the back to be assessed. Then seen my the X-Ray team and back to the wonderful nurses/clinical staff members to be given the results. I cant express enough how lovely every member of staff here was. I though I may have been wasting their time as it may have only been a minor injury. However it was actually broken. We were in and out within 2 hours! We are so very lucky to have this service on our doorstep! Thank you to everyone working in the A&E department - especially the paediatrics department who we dealt with on this occasion.
Visited Accident and emergency services on May 2023
Review titled Royal Hampshire County Hospital
Replied on 20 July 2023
Thank you for taking the time to share your recent experience of our emergency department services. It is lovely to hear of the care that you and your daughter received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with our team in the emergency department at the Royal Hampshire County Hospital. I know they will be greatly encouraged by your words. I do hope your daughter is making a good recovery, and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Thankyou Bartlett Ward Staff and Theatre Team
Rated 5 stars out of 5
by Susan Marion Mead - Posted on 26 April 2023
Earlier this week I was unfortunate enough to need to be admitted for surgery for the removal of my gall bladder. My surgeon and his team were efficient, effective, supportive and above all excellent with the extra care during my procedure. The male anesthetist was so kind and patient ensuring the process was as bearable as it possibly could be under the circumstances. The surgery was ably supported by the Bartlett Ward in my case. All staff on ward ably led by Sister Abby was exemplary from admission to discharge thankyou to the entire team. I continue my recovery at home which is incredibly slow, and painful but the Hospital was excellent. The NHS is wonderful and the staff deserve every penny extra they seek...Thankyou NHS
Visited General Surgery on April 2023
Review titled Royal Hampshire County Hospital
Replied on 04 May 2023
Dear Susan Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the compassionate care you received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with all those who provided care and treatment to you at the Royal Hampshire County Hospital. I know they will be greatly encouraged by your words. I do hope you have made a good recovery and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Wonderful care
Rated 5 stars out of 5
by MRS HELEN L CARCAS - Posted on 23 April 2023
I was admitted to hospital on Easter Monday 10th April 2023. The care shown by ambulance crew, the staff in ED, and Mcgill Ward was amazing. From the time I called 111 until the time I had a bed in Shawford ward was less than 6 hours. I was discharged on 19th April and all of the time I was in Shawford Ward I felt confident that I was very well cared for by a consultant, registrars, all of the nurses and care staff....you are an amazing team . Heartfelt thanks to you all. Unfortunately I have been home 3 days and now my husband and I have Covid , hope it doesn't set me back too much.
Visited Respiratory Medicine on April 2023
Review titled Royal Hampshire County Hospital
Replied on 04 May 2023
Dear Mrs Carcas Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the care you received from staff across our services. I do hope you and your husband are recovering well. I would like to assure you that your kind feedback has been shared with the clinical leads and all those who provided care and treatment for you at the Royal Hampshire County Hospital. I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Amazing and Highly Professional Opthalmology Department
Rated 5 stars out of 5
by Stephen Johns - Posted on 28 April 2023
Over the past two months I have been treated by the staff of the Opthalmolgy department at the Royal County Hospital Winchester. The treatment that I received was exceptional; all of the team were extremely professional and the skill of my Consultant was simply amazing. Thank you so much. This is the NHS at its very best and we are lucky to have them.
Visited Ophthalmology on April 2023
Review titled Royal Hampshire County Hospital
Replied on 25 May 2023
Dear Stephen Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the care you received from our staff. This really does reflect the high standard of care we strive to provide to all our patients I would like to assure you that your kind feedback has been shared with all those who provided care and treatment for you at the Royal Hampshire County Hospital. I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Our Mum’s care following a stroke
by septembercr89 - Posted on 20 July 2023
Mum was admitted to Winchester hospital - Twyford ward - following a stoke. We were given various promises about physio and ensuring she could walk, when she was discharged it was apparent this had not been the case. We were told she had capacity and could therefore refuse! We had specifically stated that she could be difficult and were happy to go in and work with the team - we were not asked! We also felt that we were being pushed to have a feedtube in her stomach but choose risk feeding. We felt she was messed around with this too as her water and food levels were changed with no reasons given often putting her backwards. When she was discharged we refused the 8 carers a day and has managed her care successfully on our own. She has physio at home and three weeks later is now able to walk and eat normal meals. We feel very frustrated and let down by the hospital as she could have been so much more independent had she been given the correct care. Since her discharge the support we have received has been far more specific to her needs and the results are showing.
Visited April 2023
Provided by Care opinion
Review titled Royal Hampshire County Hospital
Replied on 07 August 2023
Thank you for taking the time to share your feedback of your mother’s care at our hospital. I am so sorry to hear of your experience. The team on Twyford ward work incredibly hard to provide patient centred care that is specific to each patient, and they would be heartbroken to hear that this had not worked for your mother. Please do contact our PALS and Complaints Team so that we can discuss your concerns further and learn from your experiences to improve care for future patients. Their contact details are: Palsandcomplaints@hhft.nhs.uk telephone number 01256 486766. I do hope you will get in touch. Kind regards Alex Whitfield Chief Executive
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Review titled Efficient care delivery at A&E
Rated 5 stars out of 5
by Dan Harvey - Posted on 31 March 2023
I presented with a broken wrist. Triaged, x-rayed, set and cast within 3 hrs. Staff competent, polite and compassionate.
Visited Accident and emergency services on March 2023
Review titled Royal Hampshire County Hospital
Replied on 25 May 2023
Dear Dan Thank you taking the time to share your experience of our services. It is lovely to hear of the compassionate care you received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your feedback has been shared with the clinical leads of our emergency department, I know they will be greatly encouraged by your words. I do hope you have made a good recovery, and thank you once again for sharing your experience. Kind regards Alex Whitfield Chief Executive
Information supplied by Hampshire Hospitals NHS Foundation Trust