Royal Hampshire County Hospital
Romsey Road, Winchester, Hampshire, SO22 5DGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Attentive Staff
Rated 5 stars out of 5
by Anonymous - Posted on 11 June 2024
From the smiling receptionist, to the caring nurses and trainees to the consultants and radiologists my experience was speedy, cheery, with care, thorough and considered by all staff. One of the lovely staff members was going off shift and came by to say goodbye. I felt that my condition was taken very seriously and the top care and opinions/results were provided. There were other people waiting longer than me, but they were also cheery and well attended to.
Visited Accident and emergency services on June 2024
Review titled Royal Hampshire County Hospital
Replied on 17 June 2024
Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the compassionate care you received. This really does reflect the high standard of care we strive to provide to all our patients. Your feedback is appreciated, and I know that all those involved in your care and treatment will be greatly encouraged by your words. Kind regards Alex Whitfield Chief Executive
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Review titled Very professional
Rated 5 stars out of 5
by Anonymous - Posted on 11 May 2024
4 skin procedures to remove sun damage and check for possible cancer. Very caring procedure and easily answered any questions I had. Painless during and more importantly over the next 24 hours.
Visited Dermatology on May 2024
Review titled Royal Hampshire County Hospital
Replied on 06 June 2024
Thank you for taking the time to share your recent experience with us. It is lovely to hear of the care you received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our dermatology services. I know they will be greatly encouraged by your words. Thank you once again for taking the time share your experience. Kind regards Alex Whitfield Chief Executive
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Review titled A&E Excellent service
Rated 5 stars out of 5
by Beryl - Posted on 03 July 2024
I was seen very promptly on arrival at A&E with a broken wrist. The ENP explained what would happen with regards to x-rays, seeing consultant, manipulating bone back into place and aftercare. He remained with me throughout my stay. A very caring and reassuring man giving me confidence. The Orthopaedic Consultant explained how he was going to manipulate the bone back into place. He tried twice each time taking care and constantly asking how the pain was. I felt reassured that I was getting the best care. I can't thank these two men enough for their care, attention and professionalism.
Visited Accident and emergency services on May 2024
Review titled Royal Hampshire County Hospital
Replied on 16 July 2024
Dear Beryl Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the compassionate care you received from our team. This really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your feedback will be shared with the clinical leads of our emergency department, I know they will be greatly encouraged by your words. I do hope you have made a good recovery and thank you once again for taking the time to share your feedback, It’s appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Exceptional Care
Rated 5 stars out of 5
by Karen - Posted on 09 April 2024
Was admitted to the Anthony Letchworth ward for a cone biopsy. The nursing staff were all wonderful, consultant and anaesthetist so caring, and health care assistants their usual magnificent selves. Topped with the ward and department being exceptionally clean, my short stay was as pleasant as it could have been. Thankyou to you all.
Visited Gynaecology on April 2024
Review titled Royal Hampshire County Hospital
Replied on 14 May 2024
Dear Karen Thank you for taking the time to share your recent experience of our services. It is lovely to hear about the compassionate care you received from so many of our staff. This really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the team on the Anthony Letchworth Ward, who I know will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it’s really appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Amazing experience
Rated 5 stars out of 5
by Ellie - Posted on 19 April 2024
Very polite staff, receptionist happy and smiley, sonographer had before and was exceptional in her job and very calming and pleasant and the consultant I had was very understanding and listened exceptionally well with my mental and physical wellbeing. Very pleased with my outcomes of my visit.
Visited Maternity services on April 2024
Review titled Royal Hampshire County Hospital
Replied on 20 May 2024
Dear Ellie Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the care you received from our staff, this really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our radiology department. I know they will be greatly encouraged by your words. Thank you once again for taking the time to provide feedback, it’s appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Wonderful experience
Rated 5 stars out of 5
by Joanna - Posted on 24 April 2024
My partner flew back from running 157 miles in the Marathon des Sables, in southern Morocco on Monday. He had been told by the french medics there that he needed antibiotics and his blisters treated. He was triaged within 10 minutes of arriving, bloods were taken to check infection markers and then he was xrayed to see if the infection had gone into his bones. Results were back and he was seen by a wonderful Doctor and prescribed antibiotics within 3 hours. We were very impressed with the care and speed of treatment. Thank you. Jo
Visited Accident and emergency services on April 2024
Review titled Royal Hampshire County Hospital
Replied on 20 May 2024
Dear Joanna Thank you for taking the time to share your recent experience of our services. It is lovely to hear about the care your partner received. This really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the unscheduled care team, who I know will be greatly encouraged by your words. I do hope your partner is making a good recovery, and thank you once again for taking the time to share your feedback with us, it is appreciated. Kind regards Alex Whitfield
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Review titled Amazing staff
Rated 5 stars out of 5
by Jess - Posted on 16 April 2024
I had a procedure done in the x-ray department and i had the most amazing experience, the staff were so kind and supportive of my anxiety and really went above and beyond to ensure i was fully looked after. I am so thankful.
Visited Don't know on April 2024
Review titled Royal Hampshire County Hospital
Replied on 14 May 2024
Dear Jess Thank you for taking the time to provide feedback of your recent visit to our hospital. It is lovely to hear you had a positive experience and of the compassionate care you received from our staff. This really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your feedback has been shared with the radiology team, who I know will be greatly encouraged by your words. Kind regards Alex Whitfield Chief Executive
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Review titled Exceptional A&E Team
Rated 5 stars out of 5
by Mrs R Freeman - Posted on 09 February 2024
We visited A&E on Sunday Feb 4th. My husband was in an acute episode of severe pain and the A&E team were simply fantastic from the minute we arrived - the kind and understanding receptionist staff, the efficient and sympathetic triage Nurse Practitioner whose professionalism and care instilled confidence immediately and also managed his pain so quickly and thereafter every single nurse, doctor, healthcare assistant and housekeeping staff of the team whom we met were kind, empathetic and caring despite the challenges of an evidently very busy dept. My husband was treated swiftly and thoroughly. Winchester A&E are a really brilliant team and we were so grateful for the wonderful care and treatment we received. Thank you!
Visited Accident and emergency services on February 2024
Review titled Royal Hampshire County Hospital
Replied on 11 March 2024
Dear Mrs Freeman Thank you for taking the time to share your recent experience of our emergency department. It is lovely to hear of the compassionate care your husband received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our emergency department, I know they will be greatly encouraged by your words. I do hope your husband is making a good recovery and thank you once again for taking the time to share your feedback with us, its appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled What a shambles.
Rated 1 star out of 5
by Chris - Posted on 21 February 2024
Labour ward was great but the Postnatal Ward was an absolute shambles. Absolutely short staffed and the staff that were there, were unhelpful and rude. There was only one midwife that actually showed an ounce of care. The student midwives were appalling and definitely need to training in how to talk to people. We were supposed to be discharged on the Saturday before 12, 9pm came and was told that we wouldn’t be out much before 1am, if at all. Given we had a newborn, we were told it was ok to stay the night and were told we’d be doing them a favour as it was one less person to discharge. Then told as we were helping, we’d be the first to go Sunday. Were we not, and were messed about until 4:30pm. I was told by a midwife in the end to make scene as people to who don’t push, get forgotten about. Utterly disgusting. What was a traumatic experience in the end, was made so much worse but this outcome. My wife wasn’t even offered to have her bed sheets changed in the four days she was there. Discharge procedure definitely needs addressing. It should not take 28hours to discharge a patient.
Visited Maternity services on February 2024
Review titled Royal Hampshire County Hospital
Replied on 07 March 2024
Dear Chris Thank you for taking the time to share your feedback with us. I am sorry to hear of your experience, this is not the experience we would want for any one attending our maternity departments I would like to assure you that your feedback has been shared with our maternity clinical leads, but please do contact our PALS and Complaints team so that we can follow-up with you personally. They can be contacted at PALSandcomplaints@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience and I’m sorry that we didn’t get it right for you and your wife. Kind regards Julie Dawes Chief Nurse
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Review titled Difficulty locating department for outpatient appointment
Rated 4 stars out of 5
by Mr Alastair Cox - Posted on 12 January 2024
I brought my wife for a scan in the Ultrasound department this week (January 2024). My concern is that there was no diagram or detailed instruction with the appointment letter as to where the scanning department was. This was our first visit and a diagram would undoubtedly have been helpful. Much of the hospital is not new and finding the correct location was not straightforward.
Visited Urology on January 2024
Review titled Royal Hampshire County Hospital
Replied on 16 January 2024
Dear Mr Cox Thank you for taking the time to share your recent experience of our services. I am sorry to hear of the difficulties you had in locating our ultrasound department. I appreciate how frustrating this must be for you. I would like to assure you that your feedback has been shared with our estates management and radiology team who review the signage around our hospital and contents of our appointment letters, but please do contact our PALS and complaints team if you would like any further information regarding the signs for the radiology service at Royal Hampshire County Hospital. They can be contacted at palsandcoplaints@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience, your feedback is appreciated. Kind regards Alex Whitfield Chief Executive
Information supplied by Hampshire Hospitals NHS Foundation Trust