Royal Hampshire County Hospital
Romsey Road, Winchester, Hampshire, SO22 5DGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful care
Rated 5 stars out of 5
by MRS HELEN L CARCAS - Posted on 23 April 2023
I was admitted to hospital on Easter Monday 10th April 2023. The care shown by ambulance crew, the staff in ED, and Mcgill Ward was amazing. From the time I called 111 until the time I had a bed in Shawford ward was less than 6 hours. I was discharged on 19th April and all of the time I was in Shawford Ward I felt confident that I was very well cared for by a consultant, registrars, all of the nurses and care staff....you are an amazing team . Heartfelt thanks to you all. Unfortunately I have been home 3 days and now my husband and I have Covid , hope it doesn't set me back too much.
Visited Respiratory Medicine on April 2023
Review titled Royal Hampshire County Hospital
Replied on 04 May 2023
Dear Mrs Carcas Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the care you received from staff across our services. I do hope you and your husband are recovering well. I would like to assure you that your kind feedback has been shared with the clinical leads and all those who provided care and treatment for you at the Royal Hampshire County Hospital. I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Amazing and Highly Professional Opthalmology Department
Rated 5 stars out of 5
by Stephen Johns - Posted on 28 April 2023
Over the past two months I have been treated by the staff of the Opthalmolgy department at the Royal County Hospital Winchester. The treatment that I received was exceptional; all of the team were extremely professional and the skill of my Consultant was simply amazing. Thank you so much. This is the NHS at its very best and we are lucky to have them.
Visited Ophthalmology on April 2023
Review titled Royal Hampshire County Hospital
Replied on 25 May 2023
Dear Stephen Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the care you received from our staff. This really does reflect the high standard of care we strive to provide to all our patients I would like to assure you that your kind feedback has been shared with all those who provided care and treatment for you at the Royal Hampshire County Hospital. I know they will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Our Mum’s care following a stroke
by septembercr89 - Posted on 20 July 2023
Mum was admitted to Winchester hospital - Twyford ward - following a stoke. We were given various promises about physio and ensuring she could walk, when she was discharged it was apparent this had not been the case. We were told she had capacity and could therefore refuse! We had specifically stated that she could be difficult and were happy to go in and work with the team - we were not asked! We also felt that we were being pushed to have a feedtube in her stomach but choose risk feeding. We felt she was messed around with this too as her water and food levels were changed with no reasons given often putting her backwards. When she was discharged we refused the 8 carers a day and has managed her care successfully on our own. She has physio at home and three weeks later is now able to walk and eat normal meals. We feel very frustrated and let down by the hospital as she could have been so much more independent had she been given the correct care. Since her discharge the support we have received has been far more specific to her needs and the results are showing.
Visited April 2023
Provided by Care opinion
Review titled Royal Hampshire County Hospital
Replied on 07 August 2023
Thank you for taking the time to share your feedback of your mother’s care at our hospital. I am so sorry to hear of your experience. The team on Twyford ward work incredibly hard to provide patient centred care that is specific to each patient, and they would be heartbroken to hear that this had not worked for your mother. Please do contact our PALS and Complaints Team so that we can discuss your concerns further and learn from your experiences to improve care for future patients. Their contact details are: Palsandcomplaints@hhft.nhs.uk telephone number 01256 486766. I do hope you will get in touch. Kind regards Alex Whitfield Chief Executive
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Review titled Efficient care delivery at A&E
Rated 5 stars out of 5
by Dan Harvey - Posted on 31 March 2023
I presented with a broken wrist. Triaged, x-rayed, set and cast within 3 hrs. Staff competent, polite and compassionate.
Visited Accident and emergency services on March 2023
Review titled Royal Hampshire County Hospital
Replied on 25 May 2023
Dear Dan Thank you taking the time to share your experience of our services. It is lovely to hear of the compassionate care you received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your feedback has been shared with the clinical leads of our emergency department, I know they will be greatly encouraged by your words. I do hope you have made a good recovery, and thank you once again for sharing your experience. Kind regards Alex Whitfield Chief Executive
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Review titled Regular calls from the virtual ward doctors worked well
by AlWoo - Posted on 06 April 2023
I’d tested covid positive on the Monday and on Wednesday my throat had become so sore and restricted that I thought if it got any worse I wouldn’t be able to breathe. My partner drove me into A&E Winchester, where it was very quiet at about 10 am. May have been a strike day. My sats were found to be low so I was put on oxygen, given steroids and antibiotics. After a couple of hours my throat was painless and I could swallow again. The doctors initially said they wanted me to stay overnight, but about 5 pm decided that virtual ward was a possible option, which I preferred anyway as sleep is not easy in hospital on first night. I was given a sats monitor and antibiotics and sent home feeling much better. Progress each day found me out walking on the Friday. Regular calls from the virtual ward doctors worked well.
Visited March 2023
Provided by Care opinion
Review titled Royal Hampshire County Hospital
Replied on 25 May 2023
Thank you for taking the time to share you recent experience of our Virtual Ward service, it is lovely to hear of the compassionate care you received, this really does reflect the high standard of care we strive to provide to all our patients. The enhanced monitoring provided by the virtual ward is giving confidence to both our staff and patients that they will be safely ‘cared for’ virtually during the process. I have shared your experience with my colleagues who operate this service, I know they will be greatly encouraged by your words. I do hope you have made a good recovery, and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled The best care and attention
Rated 5 stars out of 5
by John F Holloway - Posted on 08 March 2023
I was having lunch in winchester when I fainted. The restaurant called for an ambulance ...the crew spent a long time checking me and eventually I was taken to a&e where I was checked all over again and I even was seen by a consultant! I was then taken to a 'ward' where more checks were done and eventually released after 6 hours in the a&e. I was most impressed by the care and attention by all your staff. Thank you all....
Visited Accident and emergency services on March 2023
Review titled Royal Hampshire County Hospital
Replied on 25 May 2023
Dear John Thank your taking the time to share your recent experience of our services. It is lovely to hear of the care you received, this really does reflect the high standard of care we strive to provide to all our patients. I do hope you have made a good recovery and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Covid pneumonia
by Janjit - Posted on 22 March 2023
Caught covid which went onto both lungs. I struggled to breath and had a temparature. Just felt rough. Came into hospital by ambulance. I was dealt with very quickly, and given medications immediately.
Visited March 2023
Provided by Care opinion
Review titled Royal Hampshire County Hospital
Replied on 03 May 2023
Dear Janjit Thank you for taking the time to share your recent experience with us. I am glad to hear of the care you received and will share your feedback with the team who provided care and treatment to you. I know they will be greatly encouraged by your words. I do hope you have made a good recovery and thank you once again for taking the time to share your experience with us. Kind regards Alex Whitfield Chief Executive
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Review titled Exemplary service in difficult times
Rated 5 stars out of 5
by Stuart Ben Hawksworth - Posted on 13 February 2023
Having been admitted on February 3rd through A&E I was admitted to McGill and later Clarke ward. The way I was treated from the point of being picked up by the ambulance from home to my discharge was first class. I was impressed by the fact that the staff were consistently pleasant and helpful whilst being faultlessly efficient. This despite the fact that staffing levels were stretched. The general atmosphere in the hospital was supportive and caring with an underlying sense of professional competence.
Visited Don't know on February 2023
Review titled Royal Hampshire County Hospital
Replied on 02 March 2023
Thank you for taking the time to share your recent experience of our services. I am glad to hear of the professional and compassionate care you received from so many members of our team. This really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of all the services and wards where you received treatment and care. I know they will be greatly encouraged by your words. Thank you once again for sharing your experience with us. Julie Dawes Chief Nurse
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Review titled Brilliant support from the virtual ward
by monoceroszz93 - Posted on 09 March 2023
I was struggling to breathe and called 111 who advised me to head to the A & E in Winchester. Within 10 minutes I had seen a triage nurse and was then moved into the emergency area - put on oxygen- bloods taken and an ecg read out taken. I was then taken for a chest xray and also given a nebuliser. I was then taken to another area to wait for a bed- even though all areas were extremely busy I was treated with courtesy and well informed. Approx 20 hours after arriving I was moved onto Shawford Ward - again all the staff were lovely and answered any questions I had. The next day I was allowed to go home with medications and a promise if support from the Virtual Ward and also that tests would be booked for further investgations at the hospital. What started as a really scary experience for me was reduced by the way all the staff dealt with me -they were all so lovely and it meant that i felt confident to come home as soon as I was allowed with the promise of calls from the virtual ward nurses. They called as promised and I was happy to be signed off after a few catch up calls. Again I was really happy with the support and had a number to call if needed. I have received a letter from the hospital confirming dates for the tests. I don't think anyone likes being or going into hospital but my experience throughout was brilliant and I don't have any negative feedback - the virtual ward as support when I came home was spot on - there if needed but not intrusive. Just want to say a big thank you
Visited February 2023
Provided by Care opinion
Review titled Royal Hampshire County Hospital
Replied on 25 May 2023
Thank you for taking the time to share you recent experience of our Virtual Ward service, it is lovely to hear of the care you received, this really does reflect the high standard of care we strive to provide to all our patients. The enhanced monitoring provided by the virtual ward is giving confidence to both our staff and patients that they will be safely ‘cared for’ virtually during the process. I have shared your experience with my colleagues who operate this service, I know they will be greatly encouraged by your words. I do hope you have made a good recovery, and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled So much compassion
Rated 5 stars out of 5
by Amy - Posted on 06 January 2023
I felt compelled to leave a review for an experience that restored my faith in the NHS. Yes, it was clearly busy and there were emergencies happening but everyone from the HCAs to the Consultants were incredibly understanding, empathetic, compassionate and helpful in the time that they were able to provide. I think it's really rare to have a team where everyone who is overworked is able to maintain that high level of professional compassion satisfaction when dealing with someone, that is not as critical as the emergency they have just dealt with. Any buzz for request was responded to with a smile and really prompt action, from an extra blanket to toast. I actually felt spoilt! All the conversations really made me feel supported and ultimately massively helped me feel much better. Having felt really down about this current illness it was really nice to have been cared for by people that did not make me feel like I was a burden in the slightest. What an amazing department.
Visited Gynaecology on January 2023
Review titled Royal Hampshire County Hospital
Replied on 30 January 2023
Dear Amy Thank you for taking the time to share you recent experience of our services. It is lovely to hear of the professional and compassionate care you have received, this really does reflect the standard of care we strive to provide to all our patients. I know your feedback will be of great encouragement to everyone who provides care and treatment to patients at the Royal Hampshire County Hospital. Kind regards Alex Whitfield Chief Executive
Information supplied by Hampshire Hospitals NHS Foundation Trust