Royal Lancaster Infirmary
Ashton Road, Lancaster, Lancashire, LA1 4RPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Got lost
Rated 4 stars out of 5
by Ann Pyrah - Posted on 13 March 2024
I could not find the dept I needed on the information boards so I went into the old hospital to see if I could find help. The person who helped with the information I needed was friendly nothing was too much trouble for them( I’m not allowed to use name or gender of this person but they will know who they are Well done
Visited Don't know on March 2024
Royal Lancaster Infirmary has not yet replied.
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Review titled Big thank you!
Rated 5 stars out of 5
by Elaine Finne - Posted on 25 May 2024
Re: Post vascular laser ablation at Chorley Hospital. I can’t thank the Royal Lancaster Infirmary - Same Day Emergency Care Unit - staff enough. I was referred via the 111 service, having attended Morecambe Hospital over a weekend. After a rigorous and prompt examination that included a Doppler scan of a vein that identified a blood clot. The calm, personable and professional care given to me by the doctor was very reassuring, the terminology used was always explained in clear terms. I was given a report of the findings of my blood test, which I went home and learned what the abbreviations meant. Communications continued to be excellent as I have already been contacted by my Doctors’s Practice, and given a review date. The nursing staff were very cheery and reassuring. I valued the hot and cold drinks available and the offer of a sandwich at lunchtime. It is an excellent idea to have the purple floor markings with Same Day Emergency Care Unit in white in the middle, to show the way to unit. A simple idea but effective. I am very appreciative of the care given to me.
Visited Vascular surgery on March 2024
Royal Lancaster Infirmary has not yet replied.
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Review titled Telephone appointment
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
I am hard of hearing and find using the telephone difficult because I can't hear what is being said. I have been sent a telephone outpatients appointment. At no stage has anyone ask if I have problems accessing telephone appointments. You would not expect someone who had difficulty walking to climb stairs so why expect people who can't hear to have telephone conversations.
Visited Don't know on February 2024
Royal Lancaster Infirmary has not yet replied.
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Review titled Awful triage encounter
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2024
I got refused entry into A&E by the triage Nurse without full private assessment even though I was admitted by a medic via the 111 service
Visited Accident and emergency services on January 2024
Royal Lancaster Infirmary has not yet replied.
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Review titled Awful experience
Rated 2 stars out of 5
by Anonymous - Posted on 31 January 2024
Initially I called 111 as the NHS recommend, I was told to immediately go to A&E or get an ambulance. While being triaged the nurse did not seem to care about what I was saying, and kept stating she didn't understand why I was there, didn't ask many questions at all about what I was experiencing. I am obviously not a medical professional and so obviously said that I was following 111's directions, but she really didn't seem to care that I had traveled a long way to be here while in severe pain. I got sent away, feeling embarrassed, in even more pain, and not even any advise given. Better communication is needed between 111 and urgent care facilities because being told different things when in need is not on.
Visited Accident and emergency services on January 2024
Royal Lancaster Infirmary has not yet replied.
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Review titled Communication problems
Rated 5 stars out of 5
by Brenda Broad - Posted on 04 December 2023
I tried to cancel an outpatient appointment at dermatology but kept getting a message service. I left a message 3 times as to why I couldn’t attend . I have now received a letter saying I did no anttend and I did not give a reason why. I have since tried to contact the department on 01524551614 and again getting a ansaphone. In total I have left 4 messages and obviously they have not been read.
Visited Dermatology on December 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Terrible service
Rated 2 stars out of 5
by Ray Roberts - Posted on 12 December 2023
Have on several occasions tried to make an appointment through several phone channels including main contact number,have been trying for 5 hours today including being transferred and email to audiology with a no response absolute disgrace please make it a drop in centre or close the unit , be better privately run or shut
Visited Ear, Nose & Throat on December 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Poor care
Rated 2 stars out of 5
by Anonymous - Posted on 03 February 2024
I found my stay most disappointing and the standard of care on AMU quite atrocious there were patients looking after patients toilet floor covered in full bedpan and buzzers being ignored. No effort made to provide dignity A stay on lancaster suite at a later date was a much more pleasant experience
Visited Don't know on December 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Diabolical parking situation
Rated 1 star out of 5
by DRob - Posted on 01 November 2023
Have driven around all available parking areas for 50 minutes back and forth round and round . Absolutely no parking spaces available. Such a diabolical situation for this hospital. Dislike getting appointments here.
Visited Don't know on November 2023
Royal Lancaster Infirmary has not yet replied.
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Review titled Great emergency care
Rated 5 stars out of 5
by Nicola Passmore - Posted on 05 November 2023
Arrived at a&e@ about 7pm in a great deal of pain following a trip and bad dislocation of left shoulder, to find it absolutely heaving (4-5 hour wait). Triage nurse arranged an x-ray asap. This showed a nasty dislocation and I was taken to a cubicle. Shortly after I was moved to resus and very quickly seen by doctor who said he was going to give me some anaesthetic and pop my shoulder back in. I woke up shortly after, all done and never felt a thing. I would like to express my thanks to all those on duty on Saturday evening who looked after me so well. It was quick and efficient and I am extremely grateful for your care. The pressure you were working under was obvious, with large numbers still waiting to be seen, trolleys/wheelchairs in corridors and ambulances waiting outside. Thank you all and praise god for the health service.
Visited Accident and emergency services on November 2023
Royal Lancaster Infirmary has not yet replied.
Information supplied by University Hospitals Of Morecambe Bay NHS Foundation Trust