Royal Liverpool University Hospital
Prescot Street, Liverpool, Merseyside, L7 8XPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal Liverpool University Hospital.
Reviews
-
Review titled Excellent Treatment
Rated 5 stars out of 5
by David - Posted on 07 June 2024
I had a colonoscopy earlier this week on Wednesday afternoon, desite being an anxious type of person, I was put at ease by very nice and friendly staff. They went about their duties in a very professional manner. I cannot speak too highly of the hospital and felt fine the following day. Once again thanks to all the staff, keep up the good work.
Visited Gastrointestinal and Liver services on June 2024
Royal Liverpool University Hospital has not yet replied.
-
Review titled Wonderful team
Rated 5 stars out of 5
by Lucy Smith - Posted on 27 May 2024
I was so worried to go to a&e and spend hours waiting for no reason, but i really felt listened to and within 8 hours the staff had given me pain relief and were preparing me for a scan and surgery. All the staff: nurses, porters, anaesthetists, doctors, ward staff- were incredibly kind and nice and just do their jobs superbly. Thank you so much to all of them for making me feel safe and an all round successful appendectomy, especially the on call surgery team at midnight and the ward 5d team :)
Visited General Surgery on May 2024
Royal Liverpool University Hospital has not yet replied.
-
Review titled Extremely Professional Treatment
Rated 5 stars out of 5
by Elizabeth Taylor - Posted on 13 May 2024
I would like to thank all the people I came into contact with during my recent treatment within the Colorectal Department at the Royal Liverpool Hospital. I cannot praise them highly enough from the surgical team through to everyone I came into contact with on the ward. Their professionalism, empathy, understanding and generally just making me feel safe during my time with them and not forgetting their fabulous sense of humour which was so fantastic. Thank you all for everything, I really appreciate how hard you all work and I am so grateful.
Visited Gastrointestinal and Liver services on May 2024
Royal Liverpool University Hospital has not yet replied.
-
Review titled Excellent service
Rated 5 stars out of 5
by Anthony Sutcliffe - Posted on 13 May 2024
I had food trapped half way down, rang 111, they rang the A&E dept, sent me in and once there I was seen in 5 minutes, where two nurses attended me, on taking blood and the other fitting muscle relaxant drips, again within 5 minutes of me arriving. I was there for 3 hours while the problem was sorted, but was monitored and advised al the way though. Best A&E service I have ever had. Big thank you to the team.
Visited Accident and emergency services on May 2024
Royal Liverpool University Hospital has not yet replied.
-
Review titled Rude staff
Rated 2 stars out of 5
by Clare Kay - Posted on 22 May 2024
I attended with my sixteen year old daughter who needed an ultra sound scan. I was told first by the nurse who called her that I couldn't come in room with her. I asked my daughter if she wanted me in there. She said yes. I said she's under 18 so I'm coming with her. On entering room I was again told by the radiographer that I wasn't allowed in. Again I said my daughter is 16 abd she wants me in the room. I was told I cpuld stay but they would have to pull curtain across. I felt this was really odd given my daughter is under 18 and requested I be in the room with her. The attitude of the staff was awful and made me feel like I was doing something wrong. Anyone is entitled to have a chaperone at appointments and especially minors under 18.
Visited General Medicine on May 2024
Royal Liverpool University Hospital has not yet replied.
-
Review titled the staff on ward 4a are just incredible
Rated 5 stars out of 5
by M Walsh Family- bed 9 - Posted on 31 May 2024
Staff on ward 4a were so caring and kind the entire time my nan was in hospital. Each day we got to see the impact they had on my nan and how comfortable she felt with their care. As I can’t name names I will leave a separate review internally but the nurses, health care assistants and also the Pallative care nurses who came to ward 4a for my nannie- thank you for everything. You made an incredibly hard and sad time with my nan a little bit easier as we knew she was being well taken care of. Thank you so much. You are a credit to yourself and I wish you the best for the future. M Walsh Family - Bed 9
Visited Gastrointestinal and Liver services on April 2024
Royal Liverpool University Hospital has not yet replied.
-
Review titled Rude and dismissive of serious problems
Rated 2 stars out of 5
by Anonymous - Posted on 24 March 2024
Went due to the recommendation of the walk-in centre, only to wait in an overcrowded waiting room filled with aggressive and loud drunks that smelt of urine for 4-5 hours while they berated people and were generally disruptive. Security were as useful as a chocolate teapot. When we finally got seen the doctor (respiratory dept) were incredibly rude, dismissive and apathetic towards the issue, and regardless of the concerns raised did not seem to have the want nor care to take the issue seriously, blaming it on issues that were absolutely not the cause of it. Evident that patient file wasn't read either as questions being asked would have been on the file. Showed us the door without so much as acknowledging there was a problem.
Visited Accident and emergency services on March 2024
Royal Liverpool University Hospital has not yet replied.
-
Review titled endocrine surgery
Rated 5 stars out of 5
by dave edwards - Posted on 09 May 2024
I attended my appointment and was seen first by the specialist nurse and joined later by the consultant. I was feeling very nervous and worried about my results. They were both very compassionate and quicky made me feel at ease. They are both examples of why the NHS is rightly the envy of the world.
Visited Don't know on March 2024
Royal Liverpool University Hospital has not yet replied.
-
Review titled Thanks
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2024
Thank you for your great support. I am very happy with the care you provided to my wife. Friendly and efficient service. Very good facilities.
Visited Accident and emergency services on February 2024
Royal Liverpool University Hospital has not yet replied.
-
Review titled What can I say yet again, superb treatment.
Rated 5 stars out of 5
by Ray Cleary - Posted on 07 February 2024
Following a setback from a procedure earlier in January when I was on Ward 7b as no room on Ward 5b, (see previous review), I actually ended up on Ward 5b for 5 nights. I cannot sing the praises enough of all concerned for their manner, professionalism and physical and mental support. It astounded me how different this experience was yet again from previous experiences in another hospital. I can't thank you enough, I can't mention names on here but to the nurse in charge of me in room 22 on 5b on 7th February and all involved from 2nd to 7th February 2024, including Doctors, pharmacists, nurses, cleaners, HCA's, food service assistants and students, I thank you from the bottom of my heart for the second time in 5 weeks. Amazing people.
Visited Urology on February 2024
Royal Liverpool University Hospital has not yet replied.
Information supplied by Liverpool University Hospitals NHS Foundation Trust