Royal Liverpool University Hospital
Prescot Street, Liverpool, Merseyside, L7 8XPContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Walk in phlebotomy reception
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
Went to the walk in phlebotomy reception and said I'm here for venepuncture. They told me to go to the walk in center, so i repeated I'm here for venepuncture and was then told to go to accident and emergency. I had to say I'm here for 'bloods' before they understood. How can phlebotomy receptionists not know what venepuncture is.
Visited General Medicine on October 2023
Review titled Royal Liverpool University Hospital
Replied on 16 November 2023
Thank you for your feedback. We apologise for any miscommunication during your visit to the Phlebotomy department and will address this with the team for future improvement. Best wishes, Patient Experience and Engagement Team
Provided by Care opinion
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Review titled Bad time keeping
Rated 1 star out of 5
by Louise Chapman - Posted on 05 September 2023
Our appointment was at 10:30am and we didn’t get seen till 12:45pm nurse didn’t speak to us as they thought we was with another patient and I had to go and ask the nurse what was happening to our appointment, one doctor came out of his office looked in draw saw that my friend’s paperwork was still in draw spoken to another doctor that was sat in office on playing on his phone and said what do you want me to do! I am totally disappointed with this attitude and for nobody to as sorry we are running late or anything there was no water station available and it was hot where we was sitting
Visited Ophthalmology on September 2023
Review titled Royal Liverpool University Hospital
Replied on 17 November 2023
Dear Ms Chapman, Thank you for taking the time to provide us with your feedback. We apologise for the negative experience you had while visiting Ophthalmology with your friend. We will bring this to the attention of the team for reflection and to prevent this from happening in the future. Best Wishes.
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Review titled Bad System
Rated 1 star out of 5
by Anonymous - Posted on 15 September 2023
Nothing to say about the staff and nurses who did their job very well, my complaint is about the system, in the new hospital there are 160 fewer beds, A&E is too small to accommodate the many people coming for treatment. I spent 27 hours sitting on a chair because there was no bed.
Visited Accident and emergency services on September 2023
Review titled Royal Liverpool University Hospital
Replied on 25 October 2023
Thank you for taking the time to give us your feedback, we are pleased to hear that you had a good experience with the staff who treated you. We're sorry to hear about your experience with the AED environment and that you had to wait in a chair for so long when you weren't feeling well. We value your feedback and will share it with the team for learning. Many thanks,
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Review titled Great Staff
Rated 5 stars out of 5
by Jim - Posted on 06 October 2023
I went to A&E, I was there a while, that is the way it is now, but I can't fault the staff there. Initial tests were done very promptly by competent, cheerful, patient and enthusiastic staff. I was kept informed, and kept until the morning to ensure they were 100% comfortable sending me home. Same with AMU in the morning, competent, cheerful, patient and enthusiastic staff. we are lucky to have this place and these people.
Visited Don't know on September 2023
Review titled Royal Liverpool University Hospital
Replied on 25 October 2023
Dear Jim, We are very grateful that you have taken the time to send us your feedback and we are pleased to hear that your treatment went well and that the staff treated you promptly and with care and compassion. We will pass this on to the teams that have been involved in your care. Many thanks,
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Review titled Urology Department
Rated 5 stars out of 5
by Dave Edwards - Posted on 24 August 2023
I had my annual check up, after receiving Kidney surgery with the Urology department today. The Department has moved from Broadgreen Hospital to the New Royal Liverpool. I am pleased to say that the treatment I received, continues to be of the highest quality. My Consultant was both compassionate and friendly, which instantly puts you at ease. The staff who took me for my Ultra Sound Scan and the reception team were also first class. I would highly recommend the Urology Department to any patient requiring their services.
Visited Urology on August 2023
Royal Liverpool University Hospital has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Michelle - Posted on 14 September 2023
I had endocrine surgery consultant & team looked after me very well they couldnt do enough I had one night stay the nurses were looking after me the whole time
Visited Endocrine and thyroid surgery on August 2023
Review titled Royal Liverpool University Hospital
Replied on 17 November 2023
Thank you for your feedback, we are pleased to hear that your treatment and aftercare went well. We will pass this on to the team. Best wishes.
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Review titled Excellent care and treatment
Rated 5 stars out of 5
by Stephen Jones - Posted on 27 July 2023
Currently in Ward 8c room 26 receiving treatment for diabetes foot infection can’t praise the staff enough,care &treatment exceptional,nothing too much trouble.
Visited Diabetic Medicine on July 2023
Review titled Royal Liverpool University Hospital
Replied on 06 September 2023
Dear Mr Jones, Thank you for sending us your compliment, we really appreciate you taking the time to do this. We value all feedback and are very pleased to hear about your positive experience during your inpatient stay. We will pass this on to the teams who have been involved in your care. Our best wishes for a speedy recovery. Many thanks,
Provided by Care opinion
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Review titled Endocrine Surgery
Rated 5 stars out of 5
by david edwards - Posted on 22 June 2023
I attended the new Royal Hospital today for my check up following my successful surgery. The Consultant Surgeon and also the Endocrine Specialist Nurse, were both quickly able to put me at ease. They were both compassionate and caring. Their outstanding manner with patients is a joy to behold. Thank You!
Visited Endocrine and thyroid surgery on June 2023
Review titled Royal Liverpool University Hospital
Replied on 14 July 2023
Dear Mr Edwards, Thank you for taking the time to send us your feedback. We are pleased to hear that your surgery went well and that your follow-up with the team was efficient and they communicated with compassion. We will be sure to share this wonderful compliment with the team involved in your care. We wish you all the best as you continue to recover. Thank you very much,
Provided by Care opinion
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Review titled Excellent service
Rated 5 stars out of 5
by Susan Calvert - Posted on 29 June 2023
Yesterday I ended up in A&E instead of the Cavern club. I was a Day Tripper & something in the way I moved my shoulder led me on a long & winding rd to your door. I couldn't let it be & I needed your help. Whilst some lovely Liverpudlians helped me put my feet back on the ground, I did appreciate the A & E staff being around! Whilst I did go here, there & everywhere from the lovely receptionist to ANP, Radiographers & then back to the ANP it did show how well a good team can come together. I am grateful that I had no concussion so I didn't see Lucy in the Sky with Diamonds but I would say I Loved You Yeah, Yeah Yeah. Thanks for enabling me to visit the Cavern Club the following day which I also loved. Keep up the good work.
Visited Accident and emergency services on June 2023
Review titled Royal Liverpool University Hospital
Replied on 13 July 2023
Dear Ms Calvert, Thank you for your kind feedback. We appreciate you taking the time to send it and are pleased to hear about your positive experience in A&E and how the staff went above and beyond to get you back on your feet. We are pleased to hear that you were able to complete your journey and will pass on your compliments to the A&E team. P.S. Lovely references to the Beatles. Many thanks,
Provided by Care opinion
Information supplied by Liverpool University Hospitals NHS Foundation Trust