Royal Oldham Hospital
Rochdale Road, Oldham, Lancashire, OL1 2JHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing Care
Rated 5 stars out of 5
by Kathy Croker - Posted on 02 December 2024
I came into A&E via ambulance following a serious fall. From the paramedics who attended, to all the staff that cared for me, I felt safe and heard. I was looked after on the High Care Unit for 24 hours before being moved to the Trauma Centre at Salford. The Doctor and Nurses who treated me could not have been more caring and compassionate. They worked hard to ensure my pain was brought under control, talked me through everything that was going to happen. I was on flat rest but everybody who came to me ensured I could see their faces which was so important. They all seemed so calm in what felt like a scary situation. I saw on the Discharge Report that the Doctor was an FY1. To think this could have been one of his first ‘experiences’, I wanted to pass on my gratitude to him and all concerned. Thank you for caring.
Visited Accident and emergency services on August 2024
Review titled Royal Oldham Hospital
Replied on 02 December 2024
Dear Service User We are sorry to hear about your recent fall but do appreciate you taking the time to share your feedback regards the care you received from Royal Oldham Hospital A&E and Salford Royal High Dependency Unit. We are delighted to hear that you felt the staff were calm, kind, and caring. We will escalate your grateful comments to the senior leadership team so they can ensure colleagues who were involved in your care, are recognised. We hope the remainder of your recovery goes well. Kind regards The Patient Experience Team
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Review titled Staff were wonderful and reassuring
by Dylan217 - Posted on 15 September 2023
Relaxed, well looked after, staff were wonderful and reassuring before and after care was really good . Staff explained in detail what was happening before surgery and after. Cannot fault anything.
Visited September 2023
Provided by Care opinion
Review titled Royal Oldham Hospital
Replied on 11 October 2024
Dear Dylan217 Thank you so much for taking the time to share your experience of surgery at Royal Oldham, your feedback is very kind and important to us. Please accept our apology for such a late response to your post, this is due to a technical problem which has meant we have only just seen your comment. We will ensure the surgical team are aware of your feedback, which we are sure they will be delighted to see. Kind regards The Patient Experience Team
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Review titled Cardiologist's Poor Treatment of a patient
by Letjr67 - Posted on 11 July 2023
I was admitted to A& E Oldham Royal Hospital in April this year ( 2023) . When I was discharged, the Dr requested a follow up appointment with Cardiology. I had another eco cardiogram done and when the Dr discussed the results with me, I told them that I had been experiencing pain on the side which has been lasting for a few weeks now and would not go away. Their response was dismissing it and advised me to take Ibuprofen tablets. On the next few days that followed, my pain got worst to the point where I was struggling to breathe and the pain had spread to the centre of my chest as well. I got really scared, so I called the Cardiology Depart, left an urgent message on their voicemail requesting to speak to the Dr, discuss my concerns and maybe get prescribed some medication. As I did not heard from them, I had to call NHS 111 and an ambulance took me to the hospital where I had a check up, given some medication and sent me home. Two days later I received a bad written dictated letter from the Dr at cardiology stating that they were sorry that I had been experiencing recurrent symptoms and that I had now been discharged from his care and sent back to my GP. They added that should I experienced further symptoms in the future, my GP would have to make a new referral to the Cardiology Department again. I am so extremely shocked, disappointed and angry at the lack of professionalism and care shown by this Dr, that I am totally speechless, to say the least. I am really concerned with the poor service and treatment to their patients and the risks we might be put at due to this.
Visited July 2023
Provided by Care opinion
Review titled Royal Oldham Hospital
Replied on 11 October 2024
Dear Letjr67 Please accept our apology for such a late response to your post, this is due to a technical problem which has meant we have only just seen your comment. We appreciate the concerns you raise were some time ago and hope the issues with your care have been rectified. If not, we encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, or email: pals@nca.nhs.uk. The team can identify your care episode and investigate and report back with the details on how to move your care forward. Kind regards The Patient Experience Team
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Review titled The staff was really caring and supportive
by Princess22 - Posted on 29 June 2023
The staff was really caring and supportive. I would like to thank all the nurses for taking care of me.
Visited June 2023
Provided by Care opinion
Review titled Royal Oldham Hospital
Replied on 11 October 2024
Dear Princess22 Thank you so much for taking the time to share your experience of care at Royal Oldham Hospital, your feedback is very kind and important to us. Please accept our apology for such a late response to your post, this is due to a technical problem which has meant we have only just seen your comment. We will ensure the staff are aware of your feedback, we know it will be import to them to know that they made a difference. Kind regards The Patience Experience Team
Information supplied by Northern Care Alliance NHS Foundation Trust