Royal Preston Hospital
Sharoe Green Lane North, Fulwood, Preston, Lancashire, PR2 9HTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Shocking service
Rated 1 star out of 5
by Adam Gregory - Posted on 05 April 2023
Would like to say how wonderful the service and the NHS is but sadly I can't. My ife has been referred after a private pid appointment to the NHS for a neoroligical injection as a priority case. I have tied calling but the number advertised on the hospital website doesn't work so I came into the hospital to the information desk that had no one manning it. What is going on!! Clearly customer service isn't a Preston hospital objective
Visited Neurology on April 2023
Review titled Royal Preston Hospital
Replied on 11 April 2023
Good morning and thank you for taking the time to provide your feedback. I hope that this situation has now been resolved, however if you still require assistance please contact our Patient Experience and PALS team by calling 01772 522972 or emailing PALS@lthtr.nhs.uk Take care
Provided by Care opinion
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Review titled Great hospital
Rated 5 stars out of 5
by Jedi - Posted on 15 March 2023
I've had an amazing experience today. I had a suspected mid foot fracture- and i've been well taken care of. From the Ed reception to the A and E triage nurse , to the x-ray service and back to the Aand E urgent care and finally the orthotics practitioner who gave me a bootcast- everyone was amazing! - helpful and empathetic. My whole experience lasted about an hour. The NHS gets a lot of stick, but when things work , no matter how minor it seems, we should also highlight and give kudos. Thanks guys and God bless
Visited Don't know on March 2023
Review titled Royal Preston Hospital
Replied on 16 March 2023
Good morning and thank you or taking the time to share with us the amazing experience that you had yesterday when attending Royal Preston Hospital. I will ensure that your feedback is shared with the department now. Take care
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Review titled Superb
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2023
Unpromptu visit to A&E via the gp on Thurs for suspected stroke had me waiting for over 12 hours! Witnessing what the staff adhere to from some patients i must say is very distastful but staff all remained professional, calm and dealt with the matter. I really felt cared for in those 12 hours, yes it is a long time to sit and wait! But in context there are sicker patients who cannot be seen from the waiting room with more urgent needs! Moving to ward 21 the exceptional care continued, the staff all went above and beyond! The ward was run very well and any of my concerns were listened too. I have just had the most nervous few days of my life but was very much supported and reassured by highly qualified staff.
Visited General Medicine on March 2023
Review titled Royal Preston Hospital
Replied on 11 April 2023
Good morning and thank you for taking the time to provide your feedback on your recent experience, I hope that you are doing well. I can confirm that your comments have been shared with both departments. Take care
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Review titled Friendly and efficient
Rated 5 stars out of 5
by Sarah - Posted on 28 March 2023
I was recently admitted to Ward 3 as a day case for oral surgery. I had originally been admitted a week prior but unfortunately was sent home before my operation due to staff illness. My second surgery date was during the junior doctor strikes and many other surgeries were cancelled but luckily they were keen to not have to cancel on me again and the operation went ahead. Every member of staff was friendly and professional and I was seen quickly and efficiently by all the of the medical team prior to my surgery. Everything went well and I was discharged home within a few hours. Thank you to Ward 3!
Visited Oral and Maxillofacial Surgery on March 2023
Review titled Royal Preston Hospital
Replied on 29 March 2023
Good evening and thank you for taking the time to provide your lovely feedback. I am pleased to hear that everything went well for you and I can give assurance that your comments will be shared with Ward 3. Take care
Provided by Care opinion
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Review titled X-ray department was wonderful
Rated 5 stars out of 5
by Claire Bennett - Posted on 29 March 2023
Went for a specialised dental x-ray today and I arrived 15 minutes early, the radiographer and student radiographer saw me before my appointment time, were very efficient in doing the scan and I had a copy of it in my hand within 10 minutes of having it done. The student radiographer was confident and explained what to do simply, clearly the radiographer is doing some brilliant teaching.
Visited Don't know on March 2023
Review titled Royal Preston Hospital
Replied on 29 March 2023
Good evening and thank you for taking the time to provide your feedback regarding your recent experience. It was lovely to read your comments regarding the student and the support received from the radiographer. I can give assurance that your comments will be shared with the department. Take care
Provided by Care opinion
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Review titled Total Confusion
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2023
Attended A&E by ambulance after fall injuring back. Short wait in Ambulance but when take in told as im helped onto a bed Doctor has aranged x-ray and scan. Not offered pain relief 2 hr later Nurse agrees to get pain relief. Further hour got the xray further hour 2 paracetamol arrive. Further 2 hours head scanned for back injury. Eventually told because of age fall must be as I had stroke or heart problem. I wouldnt trust them with a plastic doll no logic at all with their ideas. Pushed to another area vomit bowl and tissues still there from previous patient and not removed before I left 8 hours later still without tretment for back pain.
Visited Don't know on March 2023
Review titled Royal Preston Hospital
Replied on 29 March 2023
Good evening and thank you for taking the time to provide your feedback. I am sorry to note your experience when attending A&E recently. Please contact our Patient Experience and PALS team should you wish us to look into this matter further by emailing PALS@lthtr.nhs.uk or calling 01772 522972 Take care
Provided by Care opinion
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Review titled Fantastic care and support
Rated 5 stars out of 5
by Mr Tom Naylor - Posted on 08 February 2023
I recently spent 5 days at ward 11 Preston Royal hospital. I wanted to thank all the fabulous staff for the wonderful care and support that they all gave me. Despite them all being under great pressure and some of them very young. I can't stress enough about the wonderful care and respect which I was shown. It isn't easy having an operation in any circumstances. However each member of staff greatest with a smile and a kind word. They bent over backwards to make me feel comfortable. I can't commend them,and thank them enough. They all deserve a medal. Some people will say that they are just doing their jobs. However they all went much further than this. I hope that perhaps you could let them all know how grateful myself and my family are to them. God bless them all. Kind regards Tom Naylor.
Visited General Surgery on February 2023
Review titled Royal Preston Hospital
Replied on 10 February 2023
Good morning Mr Naylor, Thank you for your lovely feedback. We are immensely proud of all our staff, particularly during these difficult times and would thank you for taking the time to let us know about your experience and observations of the generous care and support during your stay on Ward 11. I can give assurance that your comments have been shared with the Ward. Take care
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Review titled Upsetting and devastating
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2023
After being urgently referred by my GP the referral appeared on my NHS app with no available appointments it requested I ring if I heard nothing by 2nd Feb. I rang today and the most unpleasant receptionist grunted name? Date of birth etc. when I told her I why I was ringing she says there are no appointments available and wouldn’t be until they build more clinics and employ more staff. I left the phone call heartbroken.
Visited Neurology on February 2023
Review titled Royal Preston Hospital
Replied on 08 February 2023
Good morning and thank you for taking the time to provide your feedback. I am sorry to note that you had such a poor experience recently when contacting the Trust. Please contact our Patient Experience and PALS team by emailing PALS@lthtr.nhs.uk or calling 07591 988962 should you wish us to look into this matter further. Take care and stay safe.
Provided by Care opinion
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Review titled Mobile MRI appointment
Rated 5 stars out of 5
by Ruth L - Posted on 03 February 2023
I attended the mobile scanner yesterday and received amazing service from the two ladies who were scanning me. They sorted out a hiccup with the paperwork to ensure I received the correct type of scan with contrast after an admin error. They were attentive and understanding of the situation and made me feel at ease. Thank you for making this appointment stress free and going above and beyond!
Visited Diagnostic Physiological Measurement on February 2023
Review titled Royal Preston Hospital
Replied on 03 February 2023
Good afternoon I hope you are well and thank you for your lovely feedback. We are immensely proud of all our staff, particularly during these difficult times and would thank you for taking the time to let us know about your experience and observations of the assistance you received yesterday. I can give assurance that your comments will be shared with the staff and area concerned. Kind Regards.
Provided by Care opinion
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Review titled Difficulty in contacting appropriate department
Rated 3 stars out of 5
by David Busby - Posted on 17 April 2023
There is a similar report to mine regarding attempted contact with the neurology department. I was seen as an Nhs patient at Fulwood hospital in January when the consultant I saw said that I needed a scan on my spine, and that Preston hospital had the equipment which could deal with my pacemaker. He told me that this would be arranged at Preston, and that I would get an appointment there. As it is now nearly 4 months since my Fulwood appointment I am getting concerned about whether my details have been lost, or whether a letter to me with an appointment has gone astray. I, like another reviewer, have had huge difficulty in trying to contact the Neurology department. The telephone numbers I have been given are never answered however long I wait. Looking at the Neurology department on the website I see that the normal waiting time is just over 1 year so I suppose that I must just wait to be contacted. My problem is that my walking ability reduces by the week, and it is beginning to worry me. If anyone in the Neurology department reads this please see if my name David Busby is still in your files. A comment would be very much appreciated.
Visited Neurology on January 2023
Review titled Royal Preston Hospital
Replied on 28 April 2023
Good afternoon David, Many thanks for your comments and I am sorry to note that you have had difficulties in contacting our Neurology Department and recognise the added frustration that this will have caused. Thank you for providing your details, please be assured that we will make contact with neurology and ask them to contact you directly in due course. Kind Regards
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Information supplied by Lancashire Teaching Hospitals NHS Foundation Trust