Royal Preston Hospital
Sharoe Green Lane North, Fulwood, Preston, Lancashire, PR2 9HTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Incredibly helpful despite not needing to be
Rated 5 stars out of 5
by Nick Millington - Posted on 23 May 2024
Visited Preston Royal in late May to an appointment to visit Chest Clinic. Had previously received a letter for the appointment, then a follow up. Naively assumed that the second letter was a follow up, which it was not. Initial appointment had been cancelled, and I only found out at the desk as the letter hadn't gone out cancelling the appointment. I'd gone with all my sleep clinic gear, and have been in a discharged remote care pathway for the last few years having transferred over from Northern Ireland. Receptionist at the desk was very apologetic, but when I showed her my machine and letter, I asked if there was anything else I could do. She suggested maybe Chest could help. I headed over to Chest. The receptionist at the desk was also incredibly helpful, appreciated my situation, sat me down and asked the sleep clinic staff to have a chat. After I sat down, I explained my situation to the sleep clinic staff within 10 minutes. They patiently explained the process for transferring across, but I showed them my machine. The staff member said "Let me talk to my manager" and came back five minutes later with a replacement mask for my machine. They later called me back and confirmed the appointment had been with Chest, not Respiratory, and put my mind at ease. They were also very patient when I explained I had autism. There was a little autism friendly display on the wall which I appreciated. Every single person I encountered in this hospital during that day was patient, kind, and incredibly helpful. None of them needed to do a thing to help me within the rules, and yet went out of their way to do so despite me no longer having a formal appointment at that time and they could have easily told me to come back in September. Instead, I got a new mask, confirmation of follow up appointments and left before my original appointment was due to start. I really appreciated all the help, and I hope this gets back to you.
Visited Sleep Medicine on May 2024
Royal Preston Hospital has not yet replied.
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Review titled Inappropriate conversation
by Janet Cook - Posted on 03 May 2024
I attended ward 8 with my foster child who is aged 14. On arrival we met a lovely nurse who took his obs and personal details discreetly. We were then seen by 3 junior/trainee female doctors who again asked questions discreetly and with respect. When the nurse practitioner arrived she openly and loudly asked “what’s the situation here then is it fostering/guardianship/adoption/child looked after?” All necessary information to be gathered but this was private to the foster child and should have been asked privately not shared with everyone in earshot or in the manner it was. She examined him and said she was not going to call ENT as in her opinion it wasn’t that bad. Despite being referred by the GP as the patient was having breathing difficulties due to the size of the tonsils. The nurse practitioner said this was not what she was presented with and we were made to feel like we and the GP had lied. I explained that he was struggling to breath and couldn’t lie down or eat as his throat was blocked by the size of his swollen tonsils. The nurse practitioner diagnosed that he could sleep sitting up and didn’t have to lie down. And laughed! When we said we were hoping he could have the tonsils removed she literally guffawed and said “not a chance”. This was very upsetting for the young child to be faced with such abruptness and cruel bedside manner. He was in considerable discomfort and this was the 6 th time he’s had tonsillitis since Christmas and is exhausted and desperate for help. Even if that was the case that he couldn’t have them removed the message should have been delivered with care and understanding. This was definitely not the case. We were made to feel like we were wasting her time and should wait for our appointment in Blackpool hospital next week. I have lots of experience dealing with NHS staff from years of caring for young people and my own children. Never have I witnessed such arrogance and appalling behaviour. I have tried to convince the child in question that his appointment at Blackpool will not be anything like the one he has just experienced and am trying hard to keep him positive. He is still in a considerable amount of pain, still isn’t eating or lying down which is impacting his sleep so to add an enormous worry that he will be treated so poorly at his next appointment is not helping him recover. I feel that his personal information was shared inappropriately and unnecessarily, his feelings were not taken into consideration in fact they were completely disregarded and he was made to feel insignificant and unimportant.
Visited Ear, Nose & Throat on May 2024
Royal Preston Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Ann Tadman - Posted on 07 June 2024
Looked after extremely well following my operation. The surgeon, doctors and nurses were fabulous. Nothing was ever too much trouble. Thank you
Visited Colorectal cancer services on May 2024
Royal Preston Hospital has not yet replied.
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Review titled Ward 11
Rated 5 stars out of 5
by Dawn - Posted on 07 May 2024
My husband had a aneurysm op ward 11 staff are brilliant polite kind and caring thankyou all who cared for my husband this week
Visited Emergency Abdominal Surgery on May 2024
Royal Preston Hospital has not yet replied.
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Review titled Visit April 2024
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2024
Wrote 4 reviews will not publish as not what they want to hear. What is the point if you only take good reviews. It is not a real opinion of the hospital. Experience April 2024 5pm until 1am the next day. A lot had been there much longer. 91 year old lady 999 to hospital went to be with her whilst she was dealt with.
Visited Accident and emergency services on April 2024
Royal Preston Hospital has not yet replied.
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Review titled Compassion and care
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
Went in for appendectomy, ward staff were heroes at such a busy time. Yet I was always looked after and my needs served. Thank you to them and to the surgeons who did such an excellent job.
Visited Emergency Abdominal Surgery on April 2024
Royal Preston Hospital has not yet replied.
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Review titled Fabulous compassionate care
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
Shout out to the SAU, arrived on the Saturday night in pain, tired after long day in urgent care and anxious to next step in my care. (To be told you will need surgery is overwhelming). I was soon as relaxed as I could be, nurses with the human touch each and every one of them, sorry can’t remember names. All friendly and chatty and made me feel so relaxed and looked after. Each part of my care was explained fully, by Doctor dealing with me, and each of nurses dealing with me. I was particularly embarrassed about an aspect of me being laid bare, the empathy and compassion that was shown was fab. I was put at ease by each one of them and no judgement shown for my silly fear. It had been a stressful accident and mentally I was feeling drained and scared, this was picked up on and all my fears addressed. I left after surgery very relaxed, What more could I ask for?. Thanks to all on SAU you are all a credit to your professions. Another thing that really stood out was just how immaculate the unit/ bays were, any dressings tidied away and areas cleaned thoroughly. It shone out that it is a well led unit with a close working team. The team at patient care at the forefront, they went above and beyond in what is such difficult times in the NHS being under such pressure. I do hope the team in SAU get a massive pat on the back. Thank you C, L
Visited Plastic surgery on April 2024
Royal Preston Hospital has not yet replied.
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Review titled Fantastic, efficient and friendly service
Rated 5 stars out of 5
by Lorraine Bramwell - Posted on 06 April 2024
I wa dealt with quickly and efficiently from stat to finish. From reception, to triage, to x-ray and plastic surgery (stitches on my thumb), the staff were caring, friendly and efficient. I was seen quickly and the whole visit from start to finish was less than 4 hours. A huge thanks to the whole team.
Visited Accident and emergency services on April 2024
Royal Preston Hospital has not yet replied.
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Review titled switchboard
Rated 2 stars out of 5
by david john ptolomey - Posted on 08 April 2024
Practically impossible to get through, call dropped as unable to answer, tried 3 different numbers eventually got switchboard, asked for department neurology? call dropped immediately unable to contact again for the above reasons Im trying to contact my consultant about a pending investigation . poor service
Visited Don't know on April 2024
Royal Preston Hospital has not yet replied.
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Review titled A n E Visit
Rated 3 stars out of 5
by Anonymous - Posted on 16 June 2024
I had a seizure and on arrival to ANE at 1am was seen by a doctor at 9am. Tests and scans were done and I was given an IV drip and put back in the waiting room. 7:30pm my sats are recorded, blood pressure and oxygen. I’m still in the waiting room. 3am roles around I ask what’s going on and was told I was already discharged. The staff member stated I must’ve gone to the toilet they called my name and I was crossed off the list. So I was sat there no sleep seizure I had hit my head woke up covered in blood and vomit couldn’t remember my name or address for 20 minutes and that’s the treatment I get.
Visited Accident and emergency services on April 2024
Royal Preston Hospital has not yet replied.
Information supplied by Lancashire Teaching Hospitals NHS Foundation Trust