Royal Shrewsbury Hospital
Mytton Oak Road, Shrewsbury, Shropshire, SY3 8XQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled 4 hours and counting
Rated 1 star out of 5
by TRACEY PRINCE - Posted on 06 June 2024
Been sitting here in A&E now after bring sent by 111 and we are 4 hours and counting. So far have seen a triage nurse 3.45 hours ago. Asked several times what the wait time is or even when we are likely to get seen to just be told' we are busy. However, I'm not disputing that the dept is busy but the absolute lack of information or updates is appalling. Why can't NHS at least post some time of wait possible. Royal Shrewsbury is no busier than any other NHS hospital and yet they manage to give updates.
Visited Accident and emergency services on June 2024
Royal Shrewsbury Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Cath W - Posted on 28 June 2024
I have recently attended the Breast Clinic and would like to thanks the department for the quality of service I received and the professionalism and thoroughness of the staff. I have been under the Breast Care team for four years and have nothing but praise for them. This is a quality service that the NHS can be extremely proud of. Thank you all for the care, compassion and dedication you have shown me during my illness, recuperation and ongoing care. You are literally life savers.
Visited Breast cancer services on June 2024
Royal Shrewsbury Hospital has not yet replied.
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Review titled Radiotherapy Department
Rated 5 stars out of 5
by Ken Murphy - Posted on 22 May 2024
I started a short course of treatment, five sessions, last week, finishing today, I was struggling physically at the beginning, due to other complications, your staff have been so friendly, kind, helpful and understanding it has made the whole process easy for me whereas it could have been incredibly difficult. I would like to pass on a big thank you for for your kind and caring attitude and approach.
Visited Cancer Services on May 2024
Royal Shrewsbury Hospital has not yet replied.
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Review titled Great Care and attention
Rated 3 stars out of 5
by Craig - Posted on 02 April 2024
My Dad. Been kindly rushed into hospital today. With Two lovely Lady paramedics who were so friendly and understanding towards his care and needs. It was a pleasure to receive a excellent service off them.
Visited Accident and emergency services on April 2024
Royal Shrewsbury Hospital has not yet replied.
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Review titled Nightmare to get hold of
by Debbie - Posted on 16 April 2024
My daughter had a seizure in December 23, her 1st seizure in 15 years. She was put on medication for Epilepsy and since starting it she can not sleep. Trying to get hold of anyone to get some help as her mental health worsens due to no sleep is a nightmare. I lost my sister to SUDEP and this is causing a lot of upset for my daughter and wider family and there is no empathy care or support. Really disappointed and frustrated with it all :(. If you have the option go somewhere else.
Visited Neurology on April 2024
Royal Shrewsbury Hospital has not yet replied.
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Review titled Fracture clinic
Rated 4 stars out of 5
by Jackie - Posted on 08 May 2024
Physio, female Dr who deals with feet and legs and chap in plaster room absolutely fantastic, can't say Thank-you enough. Great service.
Visited Don't know on April 2024
Royal Shrewsbury Hospital has not yet replied.
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Review titled Extremely professional
Rated 5 stars out of 5
by Janet Baldock - Posted on 06 April 2024
This was my first experience of A&E in Shrewsbury hospital and I found it extremely professional. There was an air of businesslike amongst the staff and there is nothing I could complain about - good for you!
Visited Urgent Treatment Centre on April 2024
Royal Shrewsbury Hospital has not yet replied.
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Review titled Excellent experience
Rated 5 stars out of 5
by Susie Lovett - Posted on 14 February 2024
I attended the day surgery unit with my son, who has a learning disability. I worked at the trust for many happy years and so have felt saddened by negative reports of the nhs. Our experience was totally positive and restored our faith in the nhs. It was a very clean, calm and pleasant environment. Staff were friendly, helpful and respectful towards my son. The whole unit seemed well managed . Well done to everyone!
Visited Urology on February 2024
Royal Shrewsbury Hospital has not yet replied.
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Review titled Kind staff
Rated 5 stars out of 5
by Martin.thomas - Posted on 23 February 2024
Was worried about prostate biopsy.. however staff and Dr were professional and reassuring.. Also student nurse talked to me during procedure.. couldn't fault anything..even though I was last on the list..offered enough drinks to sink a battleship!
Visited Prostate Cancer Service on February 2024
Royal Shrewsbury Hospital has not yet replied.
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Review titled Feel the support is lacking
by Home Hemodialysis user - Posted on 11 January 2024
I am a home haemodialysis patient under the care of SATH home HD, I have had a few issues with my dialysis machine over the last few months resulting in the renal techs having to attend my property. I had a serious fault on my machine a few days ago and 2 renal techs came out to identify / resolve the issue, I was told the machine was OK and it was completing a heat disinfect program then it would shut down. When I used the machine the next day a button on screen for taking a BP was missing, I reported this to the tech team at SATH and an engineer was booked. I completed my session with no problems and the techs arrived shortly after, 2 techs arrived and they could not access the machine software as their card when inserted in the machine did not register so they had to leave to obtain a working card. When they returned they spent some time trying to resolve and in the end a part was identified as being fitted incorrect inside the machine. A lead was plugged in with 1 pin bent or misaligned, the one tech said what it was and I asked the other if they had unplugged the part on their previous visit, they assured me this part had not been removed or refitted on previous visit, the first tech said it must have been like this since I had the machine yet until the previous visit I had used the BP cuff on the machine pre and post dialysis for over a year and it was not until the previous visit by the tech did it disappear. I found the tech very rude and adamant it could not have worked in its current state and they would not take my point of me actually using it 4 times a week for over a year. I understand the NHS are short staffed and work extremely hard but to behave like that in my home is both offending and insulting. I have refrained from reporting the issue as I am hoping the member of staff was having a bad day, but it will not allow a repeat performance. First bad comment I have had to make about the renal team but I feel it was disgusting behaviour. I need to have confidence in the machine as well as the support network that allows home hemodialysis, I save the NHS a lot of money by dialising at home rather than in hospital treatment, at the moment it feels lacking
Visited January 2024
Provided by Care opinion
Royal Shrewsbury Hospital has not yet replied.
Information supplied by Shrewsbury and Telford Hospital NHS Trust