Royal Stoke University Hospital
Newcastle Road, Stoke-on-Trent, Staffordshire, ST4 6QGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled A caring experience
Rated 5 stars out of 5
by Gordon Hassall - Posted on 17 December 2024
The care I received in ward 102 was fantastic and all the staff involved in my care from the consultant, doctors, nurses, health care workers, cleaners, admin staff, students and anyone I have not mentioned were all extremely supportive and professional, I was made to feel comfortable and kept informed of my treatment at all stages. All the staff put you at ease and made sure your needs were met. If I ever have to be admitted again I hope they are as good a bunch as the team on ward 102. This ward should be used as an example of how great care is given to the patients.
Visited Vascular surgery on December 2024
Review titled Royal Stoke University Hospital
Replied on 20 January 2025
Dear Mr Hassall, Thank you for taking the time to share your experience of Ward 102. I will ensure your lovely comment is shared with the ward staff. I know they will be extremely grateful to read your kind words. I hope you are continuing to recover following your admission. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Professional, friendly, and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2024
First visit to Gastro outpatients. Easy check in, helpful receptionists. Gastro nurse excellent doing and explaining scan. Brilliant phlebotomist especially as many previously have said that I have hard to find veins. Disappointed by the very poor experience at Lloyds pharmacy by main entrance collecting my prescription.
Visited Don't know on November 2024
Review titled Royal Stoke University Hospital
Replied on 20 January 2025
Dear Patient, Thank you for sharing your positive experience of some of our departments, although it is disappointing to read of your poor experience at the Pharmacy. I will share your comments with the teams you mention. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled an unbelievable bad experience with the hospital team.
Rated 1 star out of 5
by Gregory - Posted on 28 October 2024
This hospital was unbelievably atrocious. they had me, my wife and sick child waiting in a waiting since 12 am to 3:15 in the morning. I could understand if this hospital was busy today, but there are only three people with their children in the children’s A E who have been sitting here longer than I even have, waiting for assistance which they still haven’t gotten. in general, this hospital is very unprofessional and not serious and I would not recommend anyone to his hospital. my daughter had an allergic reaction we think but ever since she’s been born, nothing like this has happen so we came to this hospital. we was escorted to a nurse who then told us to sit in the waiting room until a doctor came to tend our needs, but no doctor came and at the moment, we still don’t know if my child is diagnosed with an allergy or not. once again, I do not recommend coming to this hospital. CQC need to change their rating form requires improvement to inadequate.
Visited Accident and emergency services on October 2024
Review titled Royal Stoke University Hospital
Replied on 20 January 2025
Dear Gregory, I am so sorry to read of your poor experience at our Children's Emergency Department. Our departments are receiving an unprecedented volume of patients however, your description of your experience is not what we would want any of our patient's to receive. If you have not already done so, I would be grateful if you could contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email patientadvice.uhnm@nhs.net to provide further information and allow us to look into your concerns. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Excellent midwife
Rated 5 stars out of 5
by Demi - Posted on 12 October 2024
I was my friends birthing partner & I was super impressed with her midwife & the student midwife. They were very observant and caring, & quickly picked up on the complications that occurred throughout. They were so down to earth and just absolutely lovely human beings, perfect for anyone feeling nervous and anxious about giving birth, they really made my friend feel safe & they listened to all of her concerns and acted accordingly. My friend had the best midwife and It’s a shame we can’t mention names, as she really deserves the recognition. I hope you know who you are. You are an absolute credit to the Royal stoke hospital and an asset to the maternity team. Thank you for looking after my friend and her baby so well x
Visited Maternity services on October 2024
Review titled Royal Stoke University Hospital
Replied on 16 October 2024
Dear Demi, Thank you so much for sharing yours and your friends experience at UHNM. It is lovely to read such positive feedback. If you want to contact our Patient Advice & Liaison Service via email at patientadvice.uhnm@nhs.net and share the names of the individual staff, we can ensure they receive your compliments directly. I will however share your feedback with the management team anyway, for wider circulation among the staff- I know your kind words will be very much appreciated. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled AEC Unit unfit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 15 October 2024
* Told 3 people in front to see the doctor, 6 hours later and 15 people seen but I still had not been seen. * Nurses shuffling paperwork without viewing to get their own friends to the top. * Nurses on reception shouting across the room at other staff. * I walked out after 6 hours without being seen and getting a call once home by doctor saying they have been looking for me for hours! But then admitted they hadn’t ! Wanting me to return for a scan ! Other patients were sent for a scan after triage yet they neglected me. Heart attack or not I won’t be returning here.
Visited Accident and emergency services on October 2024
Review titled Royal Stoke University Hospital
Replied on 16 October 2024
Dear Anonymous, I am extremely sorry to read of your poor experience when attending AEC. I will ensure your feedback is shared with the department management team for their reflection and learning. As a Trust, we would welcome the opportunity to further investigate your concerns to ensure improvements are made. As such, I would be grateful if you could contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Awful patient care
Rated 1 star out of 5
by Nicholas brown - Posted on 06 September 2024
Came in with my partner for a suspected broken foot after been told be the 111 service to visit one hospital only to be told afterwards that they are passing xray patents on to another one. Took nearly 5 1/2 hours for my partner to be taken for an xray on her foot then only to be left then for a further 3 hours before she was seen which in my opinion when someone who is in pain and spent most of the night sat in A&E on metal chairs which is not comfortable at all. I would not recommend coming back to this hospital again they need more staff and better care for there patients. It is unacceptable for the NHS to have people waiting for just under 10 hours to be seen.
Visited Accident and emergency services on September 2024
Review titled Royal Stoke University Hospital
Replied on 16 October 2024
Dear Mr Brown, Thank you for taking the time to share your feedback regarding your partner's care during their visit to our ED. I am truly sorry to read of the extended wait time they encountered. Unfortunately, our Emergency Department is seeing an unprecedented demand which is massively impacting wait times and subsequently, our patients experience. I will share your feedback with our ED management team for their information and reflection. I do hope your partner is now recovering well. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Good service, very professional, very patient.
Rated 5 stars out of 5
by Pui Chu - Posted on 04 November 2024
I have a total hysterectomy in September 2024 Whole surgery crew, recovery 125 and 105 wards were done very good job. You all are an amazing. 10 out of 10 You are star.
Visited Gynaecology on September 2024
Review titled Royal Stoke University Hospital
Replied on 20 January 2025
Dear Pui Chu, Thank you very much for taking the time to comment on your experience at our hospital. I will ensure your lovely words are shared with the staff on Wards 105 and Recovery. I do hope you are continuing to recover well following your surgery. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Awful
Rated 1 star out of 5
by Cheryl Byrne - Posted on 11 August 2024
Attended A&E after being brought in by the ambulance team, knew the medication I needed as I was bleeding heavily following a miscarriage we were Left 4 and a half hours bleeding out. I Passed out, went to resus to be given the medication I asked for (after one Dr said I could not have it) and also a blood transfusion. The third time we’ve experienced awful care from this hospital. Attend a different hospital with your loved ones please.
Visited Accident and emergency services on August 2024
Review titled Royal Stoke University Hospital
Replied on 16 October 2024
Dear Ms Byrne, I am truly sorry to read of your poor experience during your visit to our ED, especially at such a difficult and sensitive time. To ensure we learn from your experience, I would be very grateful if you could contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net to provide additional details and allow us to further investigate your concerns. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled terrible service
Rated 1 star out of 5
by Anonymous - Posted on 14 August 2024
my son get metal shard in his eye a&e great told go emergency eye clinic they tried make an appointment but no answer so he came home to call from 14 30 that day until 10 45 now the next day and still no one has answered the phone it just rings out.emergency eye clinic well that's a joke
Visited Ophthalmology on August 2024
Review titled Royal Stoke University Hospital
Replied on 16 October 2024
Dear Anonymous, Thank you for taking the time to comment on your son's experience at our Trust, although I am sincerely sorry to read of how poor it was. I will ensure your feedback is shared with our Ophthalmology team for their information and learning. Best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Terrible wait times
Rated 2 stars out of 5
by Kate - Posted on 10 August 2024
Been in every other week to no relief of symptoms. Quickly get through triage to them wait up to ten hours to be referred back to gp. The GP then sends you back to no avail shift 1 & 2 are worse then the original hospital system.
Visited Accident and emergency services on August 2024
Review titled Royal Stoke University Hospital
Replied on 16 October 2024
Dear Kate, I am so sorry to read of your frustrations. I do appreciate how distressing it must be to be passed from the department back to your GP and back again. If you are no further forward with your care, our Patient Advice & Liaison Team may be able to help. You can contact them on 01782 676450 or via email to patientadvice.uhnm@nhs.net. Wit best wishes Rebecca Pilling Head of Patient Experience
Information supplied by University Hospitals of North Midlands