Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
: I was booked into Cardiac Day Ward to receive an Angiogram. From the moment I walked in I was treated superbly. I had a problem giving blood for testing - no problem they found a way to deal with it. In the operating theatre they played my favorite music. Because I had to drive home afterwards, they arranged for me to stay in the Patient Discharge Lounge to recuperate. I was treated royally there with a cup of tea and then supper. I left my pills there and when I rang to check - the sister remembered my name! The whole experience was just great. The people I met all wanted to look after me and make my stay as comfortable as possible. A great day in a very professionally run hospital. Thank you very much.
Visited Cardiology on January 2024
Review titled Royal Surrey County Hospital
Replied on 16 January 2024
Dear patient, Thank you for taking the time to let us know about your very positive experience of care while visiting Royal Surrey for an angiogram. It is extremely valuable to hear back from our patients about the kind and thoughtful care they have really appreciated and we have passed on your lovely comments to the team in that department. We wish you all the very best for the future. With kind regards from the Patient Experience Team
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Review titled Fantastic treatment
Rated 5 stars out of 5
by Amanda Kimber - Posted on 17 January 2024
My excellent local surgery, Loxwood, saw me within 3 hours after finding a lump in my breast. I was referred to Royal Surrey Breast Clinic, contacted within 48 hours, and seen in 8 working days. The one stop clinic was quick and very efficient. The doctors and staff were friendly and reassuring. Fortunately the lump was a large cyst and after mammogram and ultrasound it was swiftly drained. Please pass my thanks to all at the clinic for being so nice and kind.
Visited Breast cancer services on January 2024
Review titled Royal Surrey County Hospital
Replied on 22 January 2024
Dear Amanda, thank you for letting us know about your experiences after being referred to the Royal Surrey Breast Clinic. It is great to hear that the service you received was quick and very efficient and that our staff were friendly and reassuring. We have passed on your thanks to the team and we wish you all the best. Kind regards from the Patient Experience team
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Review titled Great Support
Rated 5 stars out of 5
by Lorraine Murray - Posted on 29 March 2024
Insomnia Clinic support, service and advice was extremely helpful and has helped me immensely to recover from on going health issues and Anxiety The knowledge, information and the plans I received has given me the tools and understanding to continue to improve sleep.
Visited Sleep Medicine on December 2023
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Lorraine, Thank you for letting us know about the extremely helpful support you received from our Insomnia Clinic team. We have shared your feedback with the team and it is very much appreciated. We wish you all the very best for the future. Kind regards from the Patient Experience Team
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Review titled Wonderfully treatment of an unwell baby
Rated 5 stars out of 5
by Anonymous - Posted on 29 December 2023
Our son attended hospital via accident and emergancy after Christmas and recieved fantastic treatment. We where seen very quickly and every nurse and doctor we had contact with had passion for care. Our son was placed on a ward for 24 hours and unfortunately needed a ng tube and canula all where placed first time by experts in pediatrics. We monitored closely and given great support to ensure we could leave with a much healthier and happier baby 24 later. With a follow up appointment to check he has clearer this virus.
Visited Accident and emergency services on December 2023
Review titled Royal Surrey County Hospital
Replied on 09 January 2024
Thank you for letting us know about your experiences of coming in to Royal Surrey with your baby. It's great to hear your positive feedback, which we have passed on to the paediatric team. It's lovely to know that your baby has recovered well and we wish you and your family all the best for the future. Kind regards from the Patient Experience Team
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Review titled Recovery after operation
Rated 4 stars out of 5
by Jill Whittingham - Posted on 28 December 2023
Planned operation turned out to be more complicated. Wee prior to op then original 45min operation became 3hrs. Recovery involved urine retention 7 hours later with a lot of pain. Wish catheter had been fitted sooner to take away intense pain which brought about pessimism. Could this be looked into with future operations recovery please. At last a week later and wearing a catheter at home for a week has resolved so humanity is now part of my existence. Just do not wish to go through this operation recovery procedure again.
Visited Urology on December 2023
Review titled Royal Surrey County Hospital
Replied on 08 January 2024
Dear Ms Whittingham, Thank you for taking the time to share your feedback with us in regard to your recent procedure. I have shared your feedback with the teams involved to support improvement and learning. We are so sorry for your challenging post-operative recovery. If you would like to talk further about your experience, please do contact us directly by emailing rsch-tr.PALS@nhs.net. Kind regards, Vicki Mumford, Professional Director of Nursing
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Review titled Overseas Patient
Rated 5 stars out of 5
by terri elmira - Posted on 08 March 2024
I would like to say thank you for the amazing care I received at your hospital. I was taken ill whilst on holiday from South Africa, and was admitted to the hospital, I cannot say thank you enough to all the doctors and staff for the level of care and compassion I received whilst there.
Visited Don't know on December 2023
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Terri, thank you for taking time to share your positive feedback about the care you received here, while you were on holiday. We hope that you still enjoyed the remainder of the holiday and we wish you all the very best for the future. With kind regards from the Patient Experience Team
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Review titled Very well looked after
Rated 5 stars out of 5
by Mrs Valerie Charles - Posted on 29 February 2024
A + E very busy but I was seen after about an hour. Doctors very helpful and understanding, highly commended
Visited Accident and emergency services on December 2023
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Mrs Charles, Thank you for letting us know about your visit to A&E and the helpful and understanding care you received. We have shared your appreciation and kind comments with the team working in A&E. We wish you all the very best from the Patient Experience Team
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Review titled Lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2023
I had a colonoscopy, having been fast tracked by my GP for possible cancer. Everyone in the Endoscopy Unit, from check in through to the actual procedure and provision of a welcome cup of tea was incredibly kind and caring. The whole atmosphere was welcoming and put me at ease. I was also impressed at the speed at which I was seen, 7 days from my GP appointment to being told no cancer was detected.
Visited Colorectal cancer services on December 2023
Review titled Royal Surrey County Hospital
Replied on 09 January 2024
Dear patient, Thank you for taking the time to share your experience of having a colonoscopy at Royal Surrey. We have shared your lovely comments and positive feedback message with the team. It's great to hear about the welcoming atmosphere and the speedy appointment. We wish you all the very best for the future. Kind regards, Patient Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Stephen Cooper - Posted on 18 January 2024
I was referred by my GP to the Stokes Centre for Urology for prostate issues. I was contacted quickly and offered an MRI appointment a couple of days later on a Sunday. Within two weeks I had spoken to a doctor and discussed treatment. This was very efficient, impressive and to be honest a surprisingly speedy turnaround, minimising any worry. I would like to thank all involved
Visited Urology on December 2023
Review titled Royal Surrey County Hospital
Replied on 22 January 2024
Dear Mr Cooper, Thank you very much for sharing your positive feedback with us regarding your speedy help from the Urology team at our Stokes Centre. We have shared your appreciation with the team and this is always very valuable to hear. We wish you all the very best going forward. Kind regards from the Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Bridget Patton - Posted on 14 December 2023
After ten years of mild insomnia it reached a more severe stage. Sleep restriction and videos with advice have worked exceptionally well for me. I have coping mechanisms for future blips and am confident in it working.
Visited Sleep Medicine on December 2023
Review titled Royal Surrey County Hospital
Replied on 09 January 2024
Dear Bridget, It is great to hear that you have received effective help with your insomnia and useful coping mechanisms to deal with this. We have shared your lovely comments with the Insomnia Team and they are very much appreciated. Thank you. Kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust