Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing maternity care
Rated 5 stars out of 5
by Victoria Youngman - Posted on 14 December 2023
A belated thanks from the bottom of our hearts for everything you have done for our family. Not only with the care and incredible decision making before, during and after our sons tricky birth but also for the care given with the mastitis diagnosis - 6 weeks postnatal. We felt listened to, safe and comfortable - even through the scary moments. You all do such an amazing job and just want you to know how much we appreciate you. Words really aren’t enough! Special thanks to our registrar, we now really understand how lucky we are to have our son with us due to your super quick thinking and incredible work in theatre. Also to the midwives who made such a special effort for us when our son was in SCBU. You will undoubtably be ensuring many other families have a wonderful birthing experience in the future with the super warm environment you have created. Thanks so much again. We love you all and we are very thankful that we chose Royal Surrey Hospital to have our babies.
Visited Maternity services on October 2023
Review titled Royal Surrey County Hospital
Replied on 09 January 2024
Dear Victoria, Thank you for taking the time to share your positive feedback with us after your son's birth. We wish you and your family all the very best. Your comments have been shared with the midwifery team and the staff in SCBU too who will appreciate hearing how their hard work and dedication has been received. Thank you for sharing. Kind regards from the Patient Experience Team
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Review titled Great calming treatment
Rated 5 stars out of 5
by Hazel - Posted on 06 October 2023
Wow thankyou had a colonoscopy the staff were fantastic kind informative at every stage of the process !! Can not praise them enough thank you so much
Visited Colorectal cancer services on October 2023
Review titled Royal Surrey County Hospital
Replied on 10 October 2023
Thank you for sending us your positive feedback about the colonoscopy you had. We are pleased to hear that it went well and have passed on your praise to the Colonoscopy Team. We wish you all the very best for the future. With kind regards from the Patient Experience Team.
Provided by Care opinion
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Review titled Sending patients confusing correspondence
Rated 3 stars out of 5
by Anonymous - Posted on 08 November 2023
Hi there I want to start by saying my treatment has been brilliant and I am not complaining about any staff. I think it’s more administrative feedback. I was cced into a letter about my health from consultant to doctor. I understand by calling up that you are bound to cc in patients, but I think it caused me unnecessary worry. I personally would have preferred to be informed clearly from the department by phone call not cced into a letter which isn’t clear to a non medical professional. I spoke to a good friend who is a doctor who said really I shouldn’t have been sent this letter. Just wanted to feedback so you can improve your services. Thank you for all you do. Kind regards Cassandra Gayle
Visited Dermatology on October 2023
Review titled Royal Surrey County Hospital
Replied on 17 November 2023
Dear Cassandra, Thank you for taking the time to share your feedback, it is important to us to understand how we can improve our services. We will ensure the department taking care of you are aware of this request and ensure we are meeting the preferences of others too. Kind regards, Vicki Mumford, Professional Director of Nursing and Cancer
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Review titled Brilliant support and guidance
Rated 5 stars out of 5
by Lisa Parrott - Posted on 18 October 2023
I had 3 zoom calls with the Insomnia Service. The OT I had was lovely, very helpful and supportive and I felt she really empathised with my problem. She replied to my emails promptly. The 5 videos and paperwork I received were extremely helpful and my sleep pattern has improved so much and I feel so much better that even my husband noticed the difference. I wish I had known about this service years ago. Thankyou so much.
Visited Sleep Medicine on October 2023
Review titled Royal Surrey County Hospital
Replied on 07 November 2023
Dear Lisa, Thank you for taking the time to send your positive feedback for our Insomnia Team and the Occupational Therapist who helped you. We have shared your appreciation and praise with the team, which is really valuable. We wish you all the very best going forward. Kind regards from the Patient Experience Team
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Review titled Fabulous service
Rated 5 stars out of 5
by Rebecca - Posted on 26 November 2023
The Insomnia clinic has worked wonders for me. Following the recommendations was tough to begin with, but the results were absolutely worth it. I would (and already have!) wholeheartedly recommend this service to others who are struggling with poor sleep.
Visited Sleep Medicine on October 2023
Review titled Royal Surrey County Hospital
Replied on 27 November 2023
Dear Rebecca, Thank you for taking the time to let us know how our Insomnia Clinic staff have helped you. It's good news to hear that the recommendations have paid off and your sleep has improved. We have shared your comments and appreciation with the staff in our Insomnia Clinic and we wish you all the very best going forward. Kind regards from the Patient Experience Team
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Review titled Great level of prompt care
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
Coming into A&E with a serious blood issue on a weekend night, I was seen very promptly and within a few hours was seen by a doctor, given a bed and subsequently admitted for a week. The level of care from the staff and the promptness of being seen has been the best NHS experience I've had so far, and any questions or concerns I had were addressed in depth and with kindness.
Visited Accident and emergency services on October 2023
Review titled Royal Surrey County Hospital
Replied on 11 October 2023
Dear patient, Thank you very much for your positive feedback which we will pass on to the relevant team. We are extremely pleased that you received good care when you visited A&E and were then looked after well for your subsequent stay. We wish you all the very best with your ongoing recovery. Kind regards, The Patient Experience Team Royal Surrey County Hospital
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Review titled Insomnia Clinic
Rated 5 stars out of 5
by Anonymous - Posted on 06 November 2023
Fantastic service. Great advice, and the information and materials provided worked really well. The Insomnia Team’s support has made all the difference. So grateful.
Visited Sleep Medicine on October 2023
Review titled Royal Surrey County Hospital
Replied on 07 November 2023
Dear patient, Thank you very much for taking the time to send us your feedback for the help you received from the Insomnia Team. We are glad to hear that this has been so helpful in making a difference. We wish you all the very best going forward. Kind regards from the Patient Experience Team
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Review titled Professional and kind care
Rated 4 stars out of 5
by Anonymous - Posted on 01 January 2024
I was taken to the hospital after a severe attack of vertigo and was looked after very competently by the A and E team. Despite obvious pressure on their time, what impressed me was their kindness, as I was shocked and upset, and this made a big difference to me.
Visited Accident and emergency services on October 2023
Review titled Royal Surrey County Hospital
Replied on 09 January 2024
Dear patient, thank you for letting us know about our A&E team and their care and service to help with your vertigo. We have passed your positive feedback on to our team and they appreciate the time you've taken to respond about this. We wish you the very best for the future. Kind regards from the Patient Experience Team
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Review titled Fantastic Community Day
Rated 4 stars out of 5
by Annette - Posted on 27 September 2023
Thank you for opening your doors on Saturday. It was a fascinating experience for the whole family. We only popped in for an hour but stayed for 3. The children loved trying out the robot in surgery and extracting teeth in the dental clinic. They learnt CPR, used glitter gel for infection control and tried out the physio gym. Everyone was welcoming and had such a wealth of knowledge to share. Our daughter is interested in training in physiotherapy and she gained so much career advice and tips on volunteering whilst still at school it was time very well spent. I also have to say that the burgers were totally amazing, the best we've ever had! Thank you to everyone who made the day possible, I'm sure it was a lot of work and commitment from staff out of their own time. Looking forward to next year!
Visited Don't know on September 2023
Review titled Royal Surrey County Hospital
Replied on 05 October 2023
Dear Annette, Thank you so much for your positive feedback about the Royal Surrey Community Day. We really enjoyed planning the day and we were thrilled to share what we do with so many people, young and old. We are delighted that your daughter had some good career advice and perhaps we will see her joining the NHS at some point in the future. Best wishes, The Patient Experience Team
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Review titled Very Positive Experience
Rated 5 stars out of 5
by A Cole - Posted on 20 September 2023
A recent cycle of chemotherapy lead to a flare up of my COPD and I was admitted to Onslow Ward with a lung infection. All the staff were utterly amazing, caring, considerate and understanding. The food was delicious (I put on weight!). Everything worked like clockwork - I didn't have to ask for medication or follow up on treatments or results etc as it all happened seamlessly. I was seen by Oncologists and respiratory specialists who worked together to make sure I had the best care. I even had a foot massage courtesy of the Fountain Centre charity. I had a very good experience and cannot thank everyone enough
Visited Oncology - Medical on September 2023
Review titled Royal Surrey County Hospital
Replied on 22 September 2023
Dear Patient, Many thanks for sending us your feedback about your recent experience in Royal Surrey's Onslow Ward. We are sorry that you became unwell from your chemotherapy and had to seek support, but we are extremely glad that you received such good care and had a positive experience. We wish you all the very best with your ongoing recovery. Your feedback will be passed on to the teams involved. With best wishes, The Patient Experience Team Royal Surrey NHS Foundation Trust
Information supplied by Royal Surrey NHS Foundation Trust