Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal Surrey County Hospital.
Reviews
-
Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2024
Sat in a@e 7.5 hours waiting to be admitted, even though my doctor had rang through and said I was coming for IV antibiotics
Visited Accident and emergency services on June 2024
Review titled Royal Surrey County Hospital
Replied on 18 June 2024
Dear patient, Thank you for providing feedback regarding your recent experience at the Royal Surrey. We have a newly opened same day emergency care unit which sees cases such as yours. Your feedback has highlighted that perhaps not all GPs are aware of its service provision. Therefore we will notify our Communications Team to ensure this information is shared again with our community colleagues. If you have any additional questions or wish for additional information regarding the above please contact our PALS team on Rsc-tr.pals@nhs.net. Thank you. Kind regards from Elaine Kavanagh, Matron for Accreditation and Patient Experience
-
Review titled Midwife-led birthing - Great experience
Rated 5 stars out of 5
by Karina Backes - Posted on 12 July 2024
I am beyond grateful for the exceptional care provided by the midwives during the birth of my son on Father’s Day. From start to finish, their expertise, compassion, and support made the experience truly special. The lead midwife's knowledge and calm attitude ensured that everything went smoothly. She was attentive, patient, and reassuring throughout the entire process. Her ability to guide and support us through each stage of labor was invaluable. Her colleague was equally outstanding, bringing a perfect blend of warmth and professionalism. Together, they created a nurturing environment that made the labor as comfortable and positive as possible. We couldn't have asked for better support and are forever thankful for their outstanding care.
Visited Maternity services on June 2024
Royal Surrey County Hospital has not yet replied.
-
Review titled Haslemere Minor Injuries Unit
Rated 5 stars out of 5
by Astrid - Posted on 01 July 2024
Yesterday I attended this Minor Injuries Unit with an eye issue. I was most impressed with the lady at reception who was welcoming and caring as well as by the lady who examined my eye, explained findings and treatment going forward. I would recommend this Unit to anyone with minor injuries and wish there were more such units around the country so only the serious cases go to the larger hospitals' A&E departments. Big thank you to the staff who took care of me yesterday.
Visited Accident and emergency services on June 2024
Review titled Royal Surrey County Hospital
Replied on 02 July 2024
Dear Astrid, Thank you for taking the time to send us your positive feedback for the help of the Minor Injuries Unit staff in Haslemere. We have shared your appreciation for the care and support given to you for your eye issue with the staff members and this is very valuable to them. Wishing you all the best from the Patient Experience Team
-
Review titled Great care as always
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2024
My bf was admitted to a and e via his gp. He was seen very quickly and had a multiple of tests done. He was transfered to the cardiology ward where he continues to get great care. The NHS is fantastic.
Visited Accident and emergency services on June 2024
Review titled Royal Surrey County Hospital
Replied on 11 June 2024
Thank you for letting us know about your boyfriend's experience of visiting our A&E department and Cardiology Ward. Receiving feedback from patients is always very valuable. We have passed on your kind words to the teams and staff in those departments and we wish your boyfriend a speedy recovery. Kind regards from the Patient Experience Team
-
Review titled Outstanding treatment
Rated 5 stars out of 5
by Dan Bailey - Posted on 12 June 2024
I had an endoscopy yesterday afternoon. I could not have been more impressed with the quality and friendliness of the 9 or so staff who were involved in my time at the department, from reception to discharge. They were also reassuring, efficient and clear. The facilities were also a very high standard, clean, comfortable and well laid out. All in all, top drawer, and a credit to the hospital and the NHS.
Visited Gastrointestinal and Liver services on June 2024
Review titled Royal Surrey County Hospital
Replied on 02 July 2024
Dear Dan, Thank you for sharing your positive experience of coming in for an endoscopy. We have passed on your kind comments and appreciation for the reassuring and efficient service provided by the endoscopy team to the staff in the unit. Wishing you all the very best. Kind regards from the Patient Experience Team
-
Review titled Merrow ward oustanding
Rated 5 stars out of 5
by Robin - Posted on 09 June 2024
I was admitted to Merrow ward from a and e. I was looked after so well as well as in a and e. All the staff were committed, attentive and thorough. I was very well cared for.
Visited Cardiology on June 2024
Review titled Royal Surrey County Hospital
Replied on 11 June 2024
Dear Robin, Thank you for letting us know about your positive experience of visiting our A&E department and your stay on Merrow Ward at Royal Surrey. We have shared your kind words and appreciation for our lovely staff with the teams. Thank you and best wishes for the future. Kind regards from the Patient Experience Team
-
Review titled Above and beyond care
Rated 5 stars out of 5
by Charlotte Mortiboys - Posted on 25 June 2024
I attended St Catherine’s, delivery suite and Shere ward for the birth of my beautiful daughter - first child! And the care from some of the midwives that were involved in my care, they really went above and beyond during our time in hospital. Throughout what is quite a nerve wracking time of being induced and giving birth, I cannot have wished for better care from them all.
Visited Maternity services on June 2024
Review titled Royal Surrey County Hospital
Replied on 02 July 2024
Dear Charlotte, Congratulations on the birth of your baby! Thank you for sharing your experience of giving birth to your first child at our hospital and letting us know about the brilliant care you received. We have shared your kind comments with the team and this is very rewarding to hear. We wish you all the very best for the future with your brand new family. Kind regards from the Patient Experience Team
-
Review titled Great Food
Rated 5 stars out of 5
by Michelle Francis - Posted on 27 June 2024
I have 2 admissions in 3 months and was admitted and moved around several wards. The food was superb. Since changing the way inpatient food is done it has improved. I love the picture menus and choosing at the time not a day in advance. My favourites are the chicken tikka masala and the roast chicken dinner. I had both of these whilst in. My only issue is the temperature of it when it reaches you. When on AMU the food is hot but on Guildford and Millbridge wards it is barely warm. I think you need to find a way to keep the food hotter on transportation to other wards. Other than that it was great and plenty of food options and big portions. I miss the roast chicken dinner and wish I could have it at home.
Visited Don't know on June 2024
Review titled Royal Surrey County Hospital
Replied on 02 July 2024
Dear Michelle, Thank you for sending us your thoughts on the meals you were provided with while staying at Royal Surrey. It's great to hear that you found the photo menus and day selection service so helpful. It is also very helpful to receive your feedback about the temperature of the meals in some areas. We have passed on your valuable comments and observations to our catering colleagues who will endeavour to address these issues. Thank you once again for helping us to improve our patient experience. With kind regards from the Patient Experience Team
-
Review titled Not impressed
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2024
I have recently had spinal stenosis at another hospital in London. My wound was leaking badly and 111 sent an ambulance to help. As I had had cauda equina, they felt it was important for me to be seen in a&e. I waited around 5 hours to get through triage and to see a doctor from orthopedics. Some bloods were taken, The doctor spent about 10 secs looking at the wound, he did not change the dressing which was sodden and the doc said the bloods will take 30 mins. Bloods were sent off and I returned to main reception waiting area (for someone with autism, this was a massive challenge and overwhelming, also I was alone). 2 hours late I asked the nurse to chase up what was going on. The message from the doctor via the nurse was, ‘your obs are ok, your bloods are ok so you can go home’. I was given no dressings, no wound advice. Nothing.
Visited Accident and emergency services on June 2024
Review titled Royal Surrey County Hospital
Replied on 08 July 2024
Dear patient, Thank you for raising your concerns. Your experience within our emergency department is not the experience we would want for our patients. Therefore in order to fully investigate your concerns please could you contact our Patient Advice and Liaison team on rsc-tr.pals@nhs.net or on contact number 01483402757. Thank you. Kind regards, Elaine Kavanagh, Matron for Accreditation and Patient Experience
-
Review titled Brilliant service
Rated 5 stars out of 5
by Mike - Posted on 09 June 2024
We were given an appointment for my son after calling 111 at 6pm. They booked us an appointment at Royal Surrey’s out of hours GP for 820pm the same night. We were seen right on time, the doctor was warm, friendly and knowledgeable, getting my son on side and gave us a prescription. Great service and staff - thank you.
Visited Don't know on June 2024
Review titled Royal Surrey County Hospital
Replied on 11 June 2024
Dear Mike, Thank you for taking the time to let us know about the brilliant service you received at Royal Surrey when you visited with your son. We have shared your positive feedback with the teams and wish you and your family all the very best. Kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust