Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great Food
Rated 5 stars out of 5
by Michelle Francis - Posted on 27 June 2024
I have 2 admissions in 3 months and was admitted and moved around several wards. The food was superb. Since changing the way inpatient food is done it has improved. I love the picture menus and choosing at the time not a day in advance. My favourites are the chicken tikka masala and the roast chicken dinner. I had both of these whilst in. My only issue is the temperature of it when it reaches you. When on AMU the food is hot but on Guildford and Millbridge wards it is barely warm. I think you need to find a way to keep the food hotter on transportation to other wards. Other than that it was great and plenty of food options and big portions. I miss the roast chicken dinner and wish I could have it at home.
Visited Don't know on June 2024
Review titled Royal Surrey County Hospital
Replied on 02 July 2024
Dear Michelle, Thank you for sending us your thoughts on the meals you were provided with while staying at Royal Surrey. It's great to hear that you found the photo menus and day selection service so helpful. It is also very helpful to receive your feedback about the temperature of the meals in some areas. We have passed on your valuable comments and observations to our catering colleagues who will endeavour to address these issues. Thank you once again for helping us to improve our patient experience. With kind regards from the Patient Experience Team
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Review titled Not impressed
Rated 1 star out of 5
by Anonymous - Posted on 04 July 2024
I have recently had spinal stenosis at another hospital in London. My wound was leaking badly and 111 sent an ambulance to help. As I had had cauda equina, they felt it was important for me to be seen in a&e. I waited around 5 hours to get through triage and to see a doctor from orthopedics. Some bloods were taken, The doctor spent about 10 secs looking at the wound, he did not change the dressing which was sodden and the doc said the bloods will take 30 mins. Bloods were sent off and I returned to main reception waiting area (for someone with autism, this was a massive challenge and overwhelming, also I was alone). 2 hours late I asked the nurse to chase up what was going on. The message from the doctor via the nurse was, ‘your obs are ok, your bloods are ok so you can go home’. I was given no dressings, no wound advice. Nothing.
Visited Accident and emergency services on June 2024
Review titled Royal Surrey County Hospital
Replied on 08 July 2024
Dear patient, Thank you for raising your concerns. Your experience within our emergency department is not the experience we would want for our patients. Therefore in order to fully investigate your concerns please could you contact our Patient Advice and Liaison team on rsc-tr.pals@nhs.net or on contact number 01483402757. Thank you. Kind regards, Elaine Kavanagh, Matron for Accreditation and Patient Experience
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Review titled Brilliant service
Rated 5 stars out of 5
by Mike - Posted on 09 June 2024
We were given an appointment for my son after calling 111 at 6pm. They booked us an appointment at Royal Surrey’s out of hours GP for 820pm the same night. We were seen right on time, the doctor was warm, friendly and knowledgeable, getting my son on side and gave us a prescription. Great service and staff - thank you.
Visited Don't know on June 2024
Review titled Royal Surrey County Hospital
Replied on 11 June 2024
Dear Mike, Thank you for taking the time to let us know about the brilliant service you received at Royal Surrey when you visited with your son. We have shared your positive feedback with the teams and wish you and your family all the very best. Kind regards from the Patient Experience Team
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Review titled Wonderful, caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2024
Yesterday I accompanied by mother who attended a short notice CT scan at St Luke’s followed by a cystoscopy in the Urology Centre. Without exception, every member of staff we encountered both in these 2 buildings, and indeed the main reception staff in Building B, and even the barista in the Costa Coffee were so helpful, friendly and caring. They certainly made what was a very worrying time for my mother so much more bearable. I’m afraid we didn’t get any names to give personal feedback to, but we would be grateful if you could pass on our comments to these 2 departments. Thank you.
Visited Urology on June 2024
Review titled Royal Surrey County Hospital
Replied on 02 July 2024
Thank you for letting us know about the positive experience your mother received when she visited St Luke's and the Urology Centre at Royal Surrey. We are very pleased to hear that she found everyone helpful, friendly and caring and we have passed her appreciation onto the teams involved. We would like to wish you and your mother all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Feels like the staff are family
Rated 5 stars out of 5
by Olivia Meagher - Posted on 13 May 2024
There is not enough praise in the world to give to these exceptional breast care staff. I have undergone a double mastectomy with reconstruction and have felt so looked after and cared for. My surgeon has done such an incredible procedure, she is considerate, meticulous and exceptional at her job. There are only good things to be heard about her incredible work and I couldn’t be happier to have had the opportunity for her to do my procedure. The nurses are all so friendly, one has been holding my hand through the difficult parts of my appointments and been standing by my side supporting me which is more than I could have hoped for, as I was so scared and apprehensive about my appointments and what they entailed. I had appointments before and after my surgery with a clinical psychologist who massively helped me throughout my journey that had previously with other hospitals been difficult. I would not be where I am today without her support and understanding. If you are undergoing any breast treatment Guildford is outstanding. I drive over an hour to go to Guildford and after how I have been treated, would drive 5 hours more if it meant i could choose them. Thankyou to the staff you are amazing and I will forever remember your clinic and how you have changed my life.
Visited Breast cancer services on May 2024
Review titled Royal Surrey County Hospital
Replied on 13 May 2024
Dear Olivia, Thank you very much for taking the time to send us your lovely feedback and appreciation for the Breast Care Team. We have passed on your message and it will be very much appreciated. We wish you all the best for the future. With kind regards from the Patient Experience Team
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Review titled Fantastic service
Rated 5 stars out of 5
by Terry Reginald Duhig - Posted on 08 May 2024
I spent time in the Short Stay Surgery Unit and from the minute I walked in to the time I was collected following surgery every member of staff was fantastic. The receptionist on her welcome to me, the lovely nurse's in pre-surgical wards, the wonderful team in theatre, the recovery ward nurses and the nurses who looked after me post recovery. You were all fantastic and I thank each and everyone one of you
Visited Don't know on May 2024
Review titled Royal Surrey County Hospital
Replied on 13 May 2024
Dear Mr Duhig, Thank you very much for taking the time to send your appreciation following your treatment in the Short Stay Surgical Unit. We have passed on your lovely words and praise for the team to the staff in that department. We wish you all the best going forward. With kind regards from the Patient Experience Team
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Review titled Amazing work by A&E and ICU
Rated 5 stars out of 5
by Catriona Ferris - Posted on 20 May 2024
Great work by the A&E nurses and in particular Critical Care nurse in A&E to support my friend's care. The Critical Care Nurse was amazing and her duty of care over the past 48 hours has been amazing. She came regularly to see my friend even when she was in ICU - outside of her normal role but because she cared and is amazing. Overall experience in A&E and ICU was amazing. Pass on my thanks and praise.
Visited Intensive Care on May 2024
Review titled Royal Surrey County Hospital
Replied on 21 May 2024
Dear Catriona, Thank you for taking the time to tell us about the great work of our A&E nurses and the Critical Care nurse who looked after your friend. We have shared your lovely comments with the teams in A&E and ICU and they will really appreciate hearing back. We wish your friend all the very best going forward. Kind regards from the Patient Experience Team
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Review titled Regular and sympathetic advice .
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2024
I received regular and sympathetic advice from the insomnia team .They set me up with a regime which was tough but over a period of 6 or 7 months improved my sleep patterns considerably . I am now getting good Sleep most of the time . I am also able to fall back on the advice and videos provided if I need some reminders . I would recommend anybody to work with the insomnia team if they get the chance .
Visited Sleep Medicine on May 2024
Review titled Royal Surrey County Hospital
Replied on 02 July 2024
Dear patient, Thank you for letting us know about the helpful support you have received from Royal Surrey's Insomnia Team and the positive impact it has had on improving your sleep patterns. That's great to hear and we wish you all the very best going forward with your improved sleep. We have shared your kind words and appreciation with our Insomnia Team and this is very much appreciated. With kind regards from the Patient Experience Team
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Review titled SDEC care
Rated 5 stars out of 5
by Kinga - Posted on 18 May 2024
I just wanted to thank the whole team at SDEC, from receptionists, to nurses and doctors for the care I have received after coming in with a severe tooth abscess. This painful experience was so much better because of the care I have received whilst there. I have witnessed a few of the nurses being faced with difficult and even rude patient and they all handled it beautifully. The overall organisation as well as professionalism was amazing. Thank you to the whole team for making me feel looked after, and most importantly resolving my issue. Incredible team.
Visited Accident and emergency services on May 2024
Review titled Royal Surrey County Hospital
Replied on 21 May 2024
Dear Kinga, Thank you for sharing your positive feedback following your treatment by the Same Day Emergency Care (SDEC) team. We hope that you have now completely recovered from the painful tooth abscess and we wish you all the best going forwards. We have shared your kind words of praise with the team. Thank you. Kind regards from the Patient Experience Team
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Review titled Amazing
Rated 5 stars out of 5
by Matthew - Posted on 18 May 2024
I recently visited for a head injury and chest pain and the triage nurse was extreamly pleasant, made me feel comfortable and had a very nice personality. I felt at ease
Visited Accident and emergency services on May 2024
Review titled Royal Surrey County Hospital
Replied on 21 May 2024
Dear Matthew, Thank you for taking the time to share your positive review following your treatment at Royal Surrey. We have shared your feedback with the team and wish you all the best for the future. With kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust