Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal Surrey County Hospital.
Reviews
-
Review titled Swift and caring
Rated 4 stars out of 5
by Anonymous - Posted on 24 March 2025
I'd like to say a big thank you to various departments at the Royal Surrey in Guildford. My wife is going through chemotherapy and needed to taken in due to high temp / fever etc. The Emergency Department were fast and responsive and Cardiology thorough and followed up. It wasn't as quick and seamless as we would all have liked but we had very caring staff and clear communication. Dr from Cardiology stands out, as does the Dr on ED. These people, and many more, worked hard and diligently to ensure my wife was cared for. Thank you
Visited Accident and emergency services on March 2025
Review titled Royal Surrey County Hospital
Replied on 24 March 2025
Hi, Thank you for letting us know about your wife's experience of coming into Royal Surrey's Emergency Department and being seen by our cardiology team. We have passed on your feedback to the team and we wish your wife all the best for her recovery. With kind regards from the Patient Experience Team
-
Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2025
The care of my daughter when admitted to A&E cannot be faulted. The staff were kind, patient and attentive in spite of difficulties find a bed and a difficult night on the ward. They kept us well informed and we felt able to ask questions even though they were busy. A credit to the hospital
Visited Accident and emergency services on March 2025
Review titled Royal Surrey County Hospital
Replied on 18 March 2025
Thank you for letting us know about the great care that your daughter received when she was admitted to Royal Surrey's A&E. We have passed on your lovely feedback message to the team and we send our best wishes to your daughter and family. Wish kind regards from the Patient Experience Team
-
Review titled Amazing staff - treated with kindness and care
Rated 5 stars out of 5
by Katie Shedden - Posted on 28 March 2025
I recently had a small procedure undertaken in the Short Stay Surgical Unit. From arrival to discharge, I was treated with kindness and care. Being on my own through the process was quite daunting but every staff member I encountered was positive and helped make the whole experience bearable. I would like to pass on my thanks and gratitude to the Gynaecology team, and the teams working within the Short Stay Surgical Unit, Theatres and Anaesthetics.
Visited Gynaecology on March 2025
Review titled Royal Surrey County Hospital
Replied on 02 April 2025
Dear Katie, Thank you for taking the time to let us know about your experience of having a procedure in Royal Surrey's Short Stay Surgical Unit. It's great to hear about the kindness and good care you received and how the positive approach of the staff helped you. We have shared your lovely feedback with the teams and we wish you all the very best going forward. With kind regards from the Patient Experience Team
-
Review titled Lovely team and great care
Rated 5 stars out of 5
by Anna mackenzie - Posted on 10 March 2025
We were admitted for a few our with our 20 month old who was very wheezy. We were so well looked after as a family and are grateful for your excellent care and kindness to our daughter!
Visited Children's & Adolescent Services on March 2025
Review titled Royal Surrey County Hospital
Replied on 10 March 2025
Dear Anna, Thank you for letting us know about the excellent care and kindness of the Royal Surrey staff who looked after your daughter this month. It's much appreciated to hear your feedback. We wish you and all your family the very best going forward. With kind regards from the Patient Experience Team
-
Review titled Remarkable Practice. So caring.
Rated 5 stars out of 5
by Emily Broad - Posted on 04 April 2025
I am astounded by how well I have been taken care of by the Early Pregnancy Assessment Unit at Royal Surrey. Every person we have come into contact with (can't remember everyone's names, sorry) has been so friendly and caring. They all have a lovely demeanor that instantly puts you at ease, even if you're going through turmoil. I sadly had a missed miscarriage, and they were so informative, caring, and helpful. They never made us feel like an inconvenience whenever we contacted them. It has honestly made the whole ordeal feel at least a little better, by getting the right information on how to manage the physical and emotional elements, as well as being given free treatment to help with the pregnancy loss. I can't thank all the staff and nurses there enough. I am so grateful for your continued support and your unwavering dedication that you provide to all of us. You are amazing!
Visited Maternity services on March 2025
Review titled Royal Surrey County Hospital
Replied on 14 April 2025
Dear Emily, We are so sorry to hear about your miscarriage but thank you for letting us know about the care you received in our Early Pregnancy Assessment Unit. We have passed on your kind words to the team and this feedback will be much appreciated. We wish you all the best for the future. Wish kind regards from the Patient Experience Team
-
Review titled Kindness in care
Rated 4 stars out of 5
by Alan Barrett - Posted on 12 March 2025
I recently spent 4 days in Albury Ward (Royal Surrey) for a respiratory condition. I was not seriously ill but received every support I could have wanted. Far more important was the kindness and patience that I witnessed being offered to other patients who were worse off than me, some of whom frankly I would have lost my patience with, yet the ward staff were endlessly patient and considerate. Whilst the NHS as an entity may pick up criticism from time to time, the grass roots (based on my experience) are still a model of care.
Visited Don't know on March 2025
Review titled Royal Surrey County Hospital
Replied on 18 March 2025
Dear Alan, Thank you for letting us know about your experiences of staying on Albury Ward at Royal Surrey. It is great to hear that you were impressed by the patience and consideration of the team and we wish you all the very best for a speedy recovery. Your positive feedback has been shared with the team and will be much appreciated. Thank you. With kind regards from the Patient Experience Team
-
Review titled Great communication by FY1
Rated 5 stars out of 5
by Hugh Logan Ellis - Posted on 16 February 2025
I just want to commend the F1 on call for acute medicine/ geriatrics tonight 16th February (I can't leave a name in this review but her first name begins with H) and the set up which made it so easy to call her. She communicated very well, knew all the details of my grandfather's presentation, and was exemplary. Please pass this onto her so she can use it in her portfolio. Thank you
Visited Geriatric Medicine on February 2025
Review titled Royal Surrey County Hospital
Replied on 17 February 2025
Dear Hugh, Thank you very much for taking the time to pass on your positive feedback for our doctor who looked after your grandfather. Hearing back from patients and their relatives is always appreciated by staff. We wish you and your family all the very best. With kind regards from the Patient Experience team
-
Review titled wonderful care
Rated 5 stars out of 5
by carolyn patrick - Posted on 17 February 2025
I stayed in the sssu unit for breast surgery 14.2.25 and received wonderful care from all the staff, the anaesthetist was very kind as I was very nervous about surgery.
Visited Breast Surgery on February 2025
Review titled Royal Surrey County Hospital
Replied on 17 February 2025
Dear Carolyn, Thank you for sharing your positive feedback for the short stay surgical unit when you had breast surgery. It is lovely to hear your kind words and we have passed them on to the team, which will be much appreciated. We wish you all the best for a speedy recovery. With kind regards from the Patient Experience team
-
Review titled Positive Care
Rated 4 stars out of 5
by Paige Baker - Posted on 17 February 2025
Lady who works on maternity department for vaccinations. Is very gentle, thorough and very chatty. Her care is beyond lovely to see and I have had vaccinations off her multiple times and her presence is always the same. When attending with my son, she speaks to him, talks to me about the vaccinations and shows me the box, continuously talks to make you feel comfortable in the room. It 100% rare to see so kind and courageous individuals like her around and truly believe it should be appreciated.
Visited Maternity services on February 2025
Review titled Royal Surrey County Hospital
Replied on 10 March 2025
Dear Paige, Thank you for sharing your positive feedback for staff in our maternity team. It's lovely to hear how warm and reassuring the person you see has been each time you've visited. We have passed on your appreciation to the team and they will be pleased to hear your kind comments. Wishing you all the best from the Patient Experience Team
-
Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 15 February 2025
I had to attend A&E this morning and felt compelled to write a review on the most incredible staff. A&E is never a place you want to find yourself, but this morning, I didn’t have a choice as I was so unwell. The expected wait time said 3-4 hours on screen but I was seen within less than 15 mins for triage. I was immediately sent for various tests and the entire time the staff were so polite, reassuring and professional. I was seen and able to go back home within 3 hours in total, and I’m so grateful to the staff for looking after me so well.
Visited Accident and emergency services on February 2025
Review titled Royal Surrey County Hospital
Replied on 17 February 2025
Dear patient, thank you so much for taking the time to send us your positive feedback for our staff in Accident and Emergency. We have passed on your kind words to the team and your message will be much appreciated. We wish you all the very best for your future health. With kind regards from the Patient Experience team
Information supplied by Royal Surrey NHS Foundation Trust