Royal Sussex County Hospital
Eastern Road, Brighton, BN2 5BEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled exemplary service
Rated 5 stars out of 5
by Gerald - Posted on 03 September 2024
I recently had open heart surgery at the Sussex Cardiology Centre. After a couple of false starts once I was admitted I had the surgery and was back home 4 days later. During my stay the League of Nations looking after me were, to a person, thoroughly professional, kind, caring and provided me with a sense of confidence and reassurance that I was in safe hands. A truly special group of people. It's such a traumatic experience but this team is so well drilled and strike the right tone at all times quickly moving through the gears when needed. Despite all the pressures and criticism the NHS faces, when you get down to the coal face the service is just fantastic. Thank you.
Visited Cardiology on August 2024
Royal Sussex County Hospital has not yet replied.
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Review titled Fantastic staff who are abused by the selfish few
by Stridey373 - Posted on 20 August 2024
I was referred to Brighton and although they were expecting me, they'd had a run of emergencies before my arrival and had spent 6 hours in emergency surgery. As a result, I spent a total of 6 hours waiting to see a Doctor and then another 4.5 before I got a bed. Rather than complain, I am so grateful that I wasn't the one of the patients in a life threatening condition and would never complain at the length of time I had to wait unlike others! Whilst my wound was bleeding and dripping blood on the floor as had soaked through the dressing, a lady beside me was moaning because she'd caught a bug from her son and just wanted to be seen as she had a headache!! In those hours I did a lot of people watching and am absolutely astounded and upset at the treatment towards all NHS staff (not just Doctors and Nurses) and the feelings of entitlement of these 'patients that they have every right to behave in this manner! One common factor I noticed is that they appear to revel in having an audience and 'puff themselves up with a smug look on face because they feel everyone is in awe of their bullying of the Reception staff! I saw 4 separate patients arrested throughout that time!! One patient arrived by ambulance and was clearly under the influence of something and was aggressive, dramatic and time consuming of the paramedics. Eventually this patient was also arrested but the ambulance was out of action for an excessive amount of time! Whilst sitting in the treatment room having bloods etc with 5 other patients, the room was filled with the smoke of weed!! The windows were open but there are signs outside asking people not to smoke near the windows, however; their selfishness prevents them from complying! I was then moved to 'majors' and although no abuse was witnessed, the sheer quantity of patients awaiting treatment/beds was shocking. I have nothing but admiration for the staff who were so helpful and all had smiles on their faces and couldn't be more helpful, kind & compassionate. Finally at 4am I was moved to Orthopaedics and although they didn't have a bay, I was given space and privacy on the edge of the ward. I don't care that I didn't have a proper bay, I had the treatment for my wound and it was amazing treatment at that. I had my surgery yesterday and stayed overnight. I saw the physiotherapists this morning and had a lesson on how to go up and down stairs on my crutches and then the Doctor saw me to say that surgery was successful. I'm incredibly tired after being woken at 1am by a lady shouting because she'd been put in the same area I had been the night before (maybe she hadn't visited majors prior to arrival on the ward or she too would have been grateful to have a quiet area to rest!) If every staff member decided they couldn't cope with this abuse any longer and quit, there'd be no NHS and you'd have to PAY for your treatment. I wonder how many non urgent cases would then attend as emergencies due to a higher cost out of hours?
Visited Don't know on August 2024
Royal Sussex County Hospital has not yet replied.
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Review titled Wonderful attention at all times
Rated 5 stars out of 5
by Barry Raynsford - Posted on 04 August 2024
I attended the cardiology department for a procedure last week. All of the staff were fantastic and made the experience fast less daunting than I thought it would be. This could be because of their cheerful dispositions and willingness to do their best for you. I was home later that day and am recovering well. I find it hard to put into words my gratitude for their skill and dedication. Thank you seems totally inadequate.
Visited Cardiology on July 2024
Review titled Royal Sussex County Hospital
Replied on 05 August 2024
Dear Barry Thank you for your lovely post. It was a delight to read that we looked after you so well and your experience was so good. It was kind to hear of your gratitude for their skill and dedication but also for their cheerfulness. We hope you continue to make a good recovery from your procedure and thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Great care
Rated 4 stars out of 5
by Angela - Posted on 10 June 2024
My mother was taken in to A and E after having had a fall , from the ambulance staff to the doctor and nurse who treated her we could not have asked for better care , thank you
Visited Accident and emergency services on June 2024
Review titled Royal Sussex County Hospital
Replied on 17 June 2024
Dear Angela Thank you for your lovely post. I am sorry to hear that your mother was taken to A&E after a fall and I hope that she is now fully recovered. It was good to read that we looked after your mother so well and that could not have asked for better care. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Great Department
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2024
I attended the Head and Neck outpatients today 3/6/24 and was impressed by all the staff who were friendly and efficient, but especially the young woman on reception who I thought was extremely professional in the way she dealt with patient enquiries. Nothing seemed too much bother.
Visited Ear, Nose & Throat on June 2024
Review titled Royal Sussex County Hospital
Replied on 17 June 2024
Dear Patient Thank you for your lovely post. It was good to hear that you were impressed by all staff and that they were friendly and efficient. It was also good to hear that a lady on reception was professional in dealing with patient enquiries and nothing was too much bother. We appreciate the time you have taken to share your compliment. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Annabelle Pluck - Posted on 15 June 2024
I was in ENT Helpful Receptionist. Delightful Dr who apologised for keeping me waiting. Ultrasound Department also very friendly and helpul
Visited Ear, Nose & Throat on June 2024
Review titled Royal Sussex County Hospital
Replied on 17 June 2024
Dear Annabelle Thank you for your lovely post. It was good to read that the ENT receptionist was helpful and that the doctor was apologetic as you were kept waiting. Thank you for also mentioning that the Ultra sound department are also friendly and helpful. Your comments are much appreciated. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Point of contact
Rated 1 star out of 5
by Angela - Posted on 18 July 2024
Trying to get through by phone to see where my father is after being taken to A and E but keep getting cut off because it's impossible to get hold of anyone to see if he has been taken to a ward , how can we not get an answer ??? It is impossible and frustrating this doesn't help my 85 year old mother she is upset already by all of this , how can a state of the art hospital not be able to help us
Visited Don't know on June 2024
Review titled Royal Sussex County Hospital
Replied on 05 August 2024
Dear Angela Thank you for your feedback. We are sorry that you are not happy with the service at our Trust and could not get through on the phone. As this site is anonymous we cannot investigate or explain in more detail. Therefore please contact our Patient Advice & Liaison Service (PALS) on 01273 664973 or 01273 664511 or email uhsussex.pals@nhs.net so that we can investigate your situation. We look forward to hearing from you. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Outstanding Nurse
Rated 5 stars out of 5
by Gabrielle Schwarz - Posted on 06 July 2024
I was recently a patient in the Millenium Building, Level 9 West, Bay 8. Whilst I was on the ward there was a nurse who I want to commend as truly outstanding. She recently moved from Portsmouth to the Royal Sussex. Unfortunately I cannot name her in this review but she was absolutely exceptional - professional, attentive, caring, and efficient. In fact I cannot commend her highly enough.The Royal Sussex Hospital should be proud to have such an exceptional nurse!
Visited Gastrointestinal and Liver services on June 2024
Review titled Royal Sussex County Hospital
Replied on 15 July 2024
Dear Gabrielle Thank you for your lovely post. It was good to read that a particular nurse looked after you so well and your experience was excellent on Level 9 West. Thank you for taking the time to contact us and we will share your post with the ward so they can find the nurse by the information you have given. Compliments do mean such a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Unexpected Day Out in Kemp Town, Brighton
Rated 5 stars out of 5
by M Latham - Posted on 21 May 2024
Visited A & E with post-operative problems. I was seen immediately and thoroughly examined and treated. Excellent staff efficiency, empathy and enthusiasm, despite the rather grim architectural features of their working environment. Seen by about eight different practitioners, all of whom were brilliant and cheerful. Well done and thank you!
Visited Accident and emergency services on May 2024
Review titled Royal Sussex County Hospital
Replied on 17 June 2024
Dear M Latham Thank you for your lovely post. It was good to read that we looked after you so well and your experience was so good when having to attend A&E. We hope you are making a good recovery from your procedure and post op problems and thank you once again for your comment, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Supportive and informed care delivered with kindness
Rated 5 stars out of 5
by Anne - Posted on 23 May 2024
My hemithyroidectomy under general anaesthetic was my first experience of major surgery since the birth of my daughter by C section over 30 years ago. The attention and care I received was excellent. While my main point of contact was Ear, Nose and Throat at RSCH, I would also like to thank the staff at the Princess Royal and the various departments involved in providing the barium swallow, CT scan and fine needle aspiration, consultations and overnight after care. Not to mention the surgery itself. If I do not mention any one by name it is because I do not want to single anyone out. You are all amazing.
Visited Ear, Nose & Throat on April 2024
Review titled Royal Sussex County Hospital
Replied on 17 June 2024
Dear Anne Thank you for your lovely post. It was a delight to read that we looked after you so well and your experience was so good at both RSCH and Princess Royal Hospital. We hope you are making a good recovery from your procedure and thank you once again for your comments, we all really appreciate it and they mean such a lot. Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust