Royal Sussex County Hospital
Eastern Road, Brighton, BN2 5BEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great care
Rated 4 stars out of 5
by Angela - Posted on 10 June 2024
My mother was taken in to A and E after having had a fall , from the ambulance staff to the doctor and nurse who treated her we could not have asked for better care , thank you
Visited Accident and emergency services on June 2024
Review titled Royal Sussex County Hospital
Replied on 17 June 2024
Dear Angela Thank you for your lovely post. I am sorry to hear that your mother was taken to A&E after a fall and I hope that she is now fully recovered. It was good to read that we looked after your mother so well and that could not have asked for better care. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Great Department
Rated 5 stars out of 5
by Anonymous - Posted on 03 June 2024
I attended the Head and Neck outpatients today 3/6/24 and was impressed by all the staff who were friendly and efficient, but especially the young woman on reception who I thought was extremely professional in the way she dealt with patient enquiries. Nothing seemed too much bother.
Visited Ear, Nose & Throat on June 2024
Review titled Royal Sussex County Hospital
Replied on 17 June 2024
Dear Patient Thank you for your lovely post. It was good to hear that you were impressed by all staff and that they were friendly and efficient. It was also good to hear that a lady on reception was professional in dealing with patient enquiries and nothing was too much bother. We appreciate the time you have taken to share your compliment. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Annabelle Pluck - Posted on 15 June 2024
I was in ENT Helpful Receptionist. Delightful Dr who apologised for keeping me waiting. Ultrasound Department also very friendly and helpul
Visited Ear, Nose & Throat on June 2024
Review titled Royal Sussex County Hospital
Replied on 17 June 2024
Dear Annabelle Thank you for your lovely post. It was good to read that the ENT receptionist was helpful and that the doctor was apologetic as you were kept waiting. Thank you for also mentioning that the Ultra sound department are also friendly and helpful. Your comments are much appreciated. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Unexpected Day Out in Kemp Town, Brighton
Rated 5 stars out of 5
by M Latham - Posted on 21 May 2024
Visited A & E with post-operative problems. I was seen immediately and thoroughly examined and treated. Excellent staff efficiency, empathy and enthusiasm, despite the rather grim architectural features of their working environment. Seen by about eight different practitioners, all of whom were brilliant and cheerful. Well done and thank you!
Visited Accident and emergency services on May 2024
Review titled Royal Sussex County Hospital
Replied on 17 June 2024
Dear M Latham Thank you for your lovely post. It was good to read that we looked after you so well and your experience was so good when having to attend A&E. We hope you are making a good recovery from your procedure and post op problems and thank you once again for your comment, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Supportive and informed care delivered with kindness
Rated 5 stars out of 5
by Anne - Posted on 23 May 2024
My hemithyroidectomy under general anaesthetic was my first experience of major surgery since the birth of my daughter by C section over 30 years ago. The attention and care I received was excellent. While my main point of contact was Ear, Nose and Throat at RSCH, I would also like to thank the staff at the Princess Royal and the various departments involved in providing the barium swallow, CT scan and fine needle aspiration, consultations and overnight after care. Not to mention the surgery itself. If I do not mention any one by name it is because I do not want to single anyone out. You are all amazing.
Visited Ear, Nose & Throat on April 2024
Review titled Royal Sussex County Hospital
Replied on 17 June 2024
Dear Anne Thank you for your lovely post. It was a delight to read that we looked after you so well and your experience was so good at both RSCH and Princess Royal Hospital. We hope you are making a good recovery from your procedure and thank you once again for your comments, we all really appreciate it and they mean such a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Thank You
Rated 5 stars out of 5
by Sara Brice - Posted on 20 June 2024
My father recently passed away in A and E. (29th April). The care he (and we) received was off the scale wonderful. From the Consultant who called me to tell me my dad was very unwell, to the man on reception who helped me when I got lost and escorted me to where my dad was, to the catering staff who insisted that we had water, biscuits and tea to the wonderful wonderful night nurse ( I'm sadly not allowed to write her name but I hope you can find her and thank her for me) who made him so comfortable and with her skill, made sure he had the most comfortable and peaceful passing. We were just in awe of her care. Thank you all.
Visited Accident and emergency services on April 2024
Review titled Royal Sussex County Hospital
Replied on 21 June 2024
Dear Sara I would like to offer my sincere condolences on the passing of your father. This must be such a difficult time for you and your family, which makes your post even more special that you have shared your very kind and thoughtful words at this sad time. I will share your post with the A and E managers so they can see what a difference they made for you and your family. Take care Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2024
I attended A&E yesterday in relation the 'Angina' attacks I was experiencing. I have to say the nurses and staff were exceptional, especially considering how busy the department was. I would especially like to say a "big" thank you to the A&E consultant' who was extremely reassuring and kept me up to date with all of my test results and went that extra mile to reassure me that all was well. Once again many thanks to a wonderful team
Visited Accident and emergency services on April 2024
Review titled Royal Sussex County Hospital
Replied on 25 April 2024
Dear Patient What a lovely post, thank you so much. I hope you are feeling better now and thank you once again for taking the time to give us this feedback, it means such a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Phone system hopeless
Rated 2 stars out of 5
by Jo G - Posted on 11 April 2024
I've so far spent 1hr 10mins on hold, listening to the phone ringing, trying to get through to find out how my elderly father is, after he was taken to A&E last night. Main number is answered fairly promptly, but once you're being transferred to the A&E department, the phone rings and rings and eventually you get cut off. Very frustrating, especially when you're worried about a loved one. No information such as "you are number x in a queue", or how long you might have to wait to speak to a person.
Visited Accident and emergency services on April 2024
Review titled Royal Sussex County Hospital
Replied on 25 April 2024
Dear Jo Thank you for your feedback and I am sorry to hear that you cannot get through to the A&E department and this must have been a worry for you. Unfortunately your details are anonymous so we cannot get in contact with you. Please call our Patient Advice and Liaison Service on 01273 664973 or 01273 664511 or email uhsussex.pals@nhs.net who will look into your concern for you. They are available from 10.00am to 3.00pm, Monday-Friday. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Awful, just awful…
Rated 1 star out of 5
by Anonymous - Posted on 06 April 2024
Was told to attend eacu for a scan at 9am after a telephone clinic review the previous day. Got there and was told I wasn’t on their list to be seen. I was then sent to x-ray where, as you can probably guess, I wasn’t on their list either. I was then sent to ct, where there was no receptionist, and I waited till one of the helpful radiography staff came out and offered to help. Half an hour later, they had tracked down your error and I was told that I was meant to be in eacu, that the doctor who had told me to come had not completed the paperwork and that I should go back there - but leave it for a while for them to do the paperwork. I ended up back at eacu and was told I needed a cannula before the scan. I thought that would have been reasonably easy, but that took hours and when I eventually was sent to Ct it had tissued and they had to inset another one (which took 3 or 4 minutes). By the time all that was done it was five hours after I’d arrived. I eventually left eacu at 5pm. I know rsch featured top of a poll in The Times for the hospital with the biggest waiting lists, but this whole process of sitting round for a day for a scan that took just 2 minutes was so badly organised and so poorly managed that I don’t think I will ever, out of choice, visit this hospital again. I have used rsch before but the level of service has descended to such an appalling standard where getting beyond the front door, whether it’s a&e or eacu, is just an awful experience, just awful. If the aim is to make people go elsewhere, then I have to say that the plan is working. I have a chronic condition with Co-morbidities and have relied on the nhs since 2016. I have watched things get progressively worse, but now feel that they are pretty much hit rock bottom. Even writing this review took 3 goes because your automated checker rejects words like nhs, a&e, eacu and ct because they are in upper case.
Visited Accident and emergency services on April 2024
Review titled Royal Sussex County Hospital
Replied on 25 April 2024
Dear Patient Thank you for your feedback and I am sorry to hear of your experience. Unfortunately your details are anonymous so we cannot get in contact with you. Please call our Patient Advice and Liaison Service on 01273 664973 or 01273 664511 or email uhsussex.pals@nhs.net who will look into your concern for you. They are available from 10.00am to 3.00pm, Monday-Friday. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Is this really England?
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2024
Firstly all the staff were excellent working under extreme, horrendous working conditions. It cruel to make them work in such unpleasant circumstances. No wonder they are leaving. My 94 year old mother in law was on a trolley in the corridor with many others, for about 30 hours. The trolleys were wedged next to each other with no space between. No privacy no dignity no bell or means to get assistance or toilet. Vending machines empty. Toilet a long way away for my mother in law. The wait is awful. It would seem that many patients could be discharged much earlier if there were enough doctors to actually do that. Instead they occupy the space waiting for the ok to go. Ambulances unable to offload patients due to no space!!! Such a posh building at the front, a/e needs such a lot of money and attention spent on it. Patients and staff are suffering. Does anyone actually care?
Visited Accident and emergency services on February 2024
Review titled Royal Sussex County Hospital
Replied on 25 April 2024
Dear Patient Thank you for your feedback and I am sorry to hear of your experience in our A&E department. Unfortunately your details are anonymous so we cannot get in contact with you. Would you please call our Patient Advice and Liaison Service on 01273 664973 or 01273 664511 or email uhsussex.pals@nhs.net who will look into your concern for you. They are available from 10.00am to 3.00pm, Monday-Friday. Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust