Royal United Hospitals, Bath
Combe Park, Bath, Avon, BA1 3NGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Canadian Travellers in need of care
Rated 5 stars out of 5
by Desmond Brady - Posted on 24 May 2024
We were treated respectfully and very timely .My wife had fallen and dislocated her shoulder and suffered a very bad ankle sprain. The staff were extremely efficient from beginning to end. This was the reception, triage, X-ray technician, the various nursing staff members. We were very pleased ,everything we asked was treated with great care. My wife’s pain was resolved and we are home and she is seeing a physio therapist which had been recommended by the hospital in Bath. Thank you to everyone involved with caring for my wife.
Visited Accident and emergency services on May 2024
Review titled Royal United Hospitals, Bath
Replied on 28 May 2024
Dear Mr Brady. We thank you for your comments about Mrs Brady's recent care at the RUH and will forward these on to the Emergency Department's team who, we are sure, will be very grateful for your kind words. We wish Mrs Brady well with her continued recovery. With best wishes The Patient Experience Team.
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Review titled Day surgery
Rated 5 stars out of 5
by Jenny saul - Posted on 08 April 2024
I arrived for an operation today and honestly from start to finish every single member of staff were absolutely brilliant. Really friendly and put my mind at rest when needed. Thankyou so much guys
Visited General Surgery on April 2024
Review titled Royal United Hospitals, Bath
Replied on 16 April 2024
We thank you for your comments about your recent care at the RUH and will forward these on to the Day Surgery team who, we are sure, will be very grateful for your kind words.
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Review titled Amazing personal, kind care
Rated 5 stars out of 5
by Elizabeth Leaman - Posted on 18 April 2024
The nurses who saw me today in urgent care were absolutely lovely. Thank you for being so kind to me. I am no allowed to name you but hopefully you will read this and told that you made my day. Thank you for being there and looking after so many people day in day out. Also the lady who booked me in at reception was also so kind and reassuring. Absolutely incredible level of care from everyone I interacted.
Visited Urgent Treatment Centre on April 2024
Review titled Royal United Hospitals, Bath
Replied on 22 April 2024
Dear Ms Leaman. We thank you for your comments about your recent care at the RUH and will forward these on to the Emergency Department team who, we are sure, will be very grateful for your kind words. With best wishes, The Patient Experience Team.
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Review titled Expertise & Excellent Caring
Rated 5 stars out of 5
by Christine - Posted on 08 April 2024
As a large family visiting our very poorly Mum in the acute stroke ward, we experienced extraordinary kindness from all the staff towards her. During an infection she was looked after with respect and dignity and we are all eternally grateful to all the staff on duty in the ward. The end of life palliative care ensured she was comfortable. The visiting flexibility the family were given enabled at least one of us to be with her at all times until the end. Thank you so much to all the brilliant, kind, caring staff, including the compassion of the admin team and discharge sister in acute stroke ward. Thank you
Visited Stroke on April 2024
Review titled Royal United Hospitals, Bath
Replied on 09 April 2024
Dear Christine Thank you for taking the time to contact us during such a sad period for you and your family. All of us here at the RUH send you our thoughts and condolences. We thank you for your comments about your Mum's recent care at the RUH and will forward these on to the Acute Stroke team team who, we are sure, will be very grateful for your kind words. With best wishes The Patient Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Sue - Posted on 15 April 2024
Just brilliant service today by the doctor and her assistant. Thorough, professional and exceptional. Thank you
Visited Gynaecology on April 2024
Review titled Royal United Hospitals, Bath
Replied on 16 April 2024
We thank you for your comments about your recent care at the RUH and will forward these on to the team who, we are sure, will be very grateful for your kind words.
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Review titled Very poor service
Rated 1 star out of 5
by Laura - Posted on 16 May 2024
On Saturday, at approximately 19:00 hours, I attended the accident and emergency department due to unexpected bleeding at 12 weeks of pregnancy. Regrettably, I was compelled to depart at approximately 02:00 hours without receiving medical attention due to extreme fatigue and the presence of my 2-year-old daughter. At approximately midnight, a senior nurse made an announcement regarding an extended waiting time of approximately 6 hours, citing a shortage of staff. Seeking clarification on whether this extended wait time applied to my case, as I had been waiting since 19:00 hours, I approached the nurse. He expressed uncertainty but suggested that there was a possibility of being seen soon considering the duration of my wait. Based on this assurance, I patiently waited for an additional 2 hours, beyond which I found it untenable to remain any longer. Consequently, I returned to the accident and emergency department the following day (Sunday) at approximately 13:00 hours. I was required to undergo the triage process once again due to persistent bleeding and intensified pain. Regrettably, I did not receive medical attention until 19:00 hours, at which point I was provided with a leaflet to schedule an appointment with the gynecology department. It is my understanding that the medical team on duty the Saturday I arrived was aware of my presence and the reason for my visit. Given the circumstances, it would have been appropriate for them to provide me with the necessary information or arrange for someone to do so, rather than requiring me to make two arduous round trips, enduring excruciating pain, only to receive a leaflet for booking an appointment. I find this level of service to be unacceptable and in need of improvement.
Visited Accident and emergency services on March 2024
Review titled Royal United Hospitals, Bath
Replied on 20 May 2024
We are very sorry to read of your recent experience at the emergency department at the RUH. We welcome your comments as it helps us to identify problems and improve the quality of our service and care. In order for us to investigate your concerns fully we would ask that you provide more detail. Please would you contact our Patient Support and Complaints team on 01225 825656 or via email at ruh-tr.PSCT@nhs.net
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Review titled Great care from the gastro team b57
Rated 4 stars out of 5
by Anonymous - Posted on 26 March 2024
Had another colonoscopy recently. Great care from the gastro team @ b57. Empathetic, kind, caring and understanding staff - from the Hcas to consultants. Thank you
Visited Gastrointestinal and Liver services on March 2024
Review titled Royal United Hospitals, Bath
Replied on 02 April 2024
We thank you for your comments about your recent care at the RUH and will forward these on to the Gastroenterology team who, we are sure, will be very grateful for your kind words. With best wishes The Patient Experience Team
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Review titled Thank you
Rated 5 stars out of 5
by Phil Banks-Welsh - Posted on 29 March 2024
My wife and I want to thank the Urology team for looking after me so well during my recent treatment (27/3/24). Very professional, attentive and friendly which was a tremendous support for us both at a very worrying time. The whole team, including the nursing team and the Consultants, were fantastic and explained everything about my treatment and wider issues very clearly whilst taking me through an invasive and unpleasant procedure. They could not have done more for me and my wife to put us at our ease and make us as comfortable as possible. Nothing was too much trouble and we both felt very reassured by everybody who dealt with us. We feel very fortunate to be in such good hands.
Visited Urology on March 2024
Review titled Royal United Hospitals, Bath
Replied on 02 April 2024
Dear Mr Banks-Welsh. We thank you for your comments about your recent care at the RUH and will forward these on to the Urology team who, we are sure, will be very grateful for your kind words. Thank you for taking the time to make contact and wishing you well in your recovery. The Patient Experience Team
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Review titled Lovely staff
Rated 5 stars out of 5
by Beverly - Posted on 06 March 2024
I had an appointment today for complications with my contraceptive coil, the two ladies who were tending to it, a nurse and doctor i believe, were absolutely brilliant. I felt so comfortable and cared for with them, they really are a credit to the hospital - as well as the rest of the staff i came into contact with. It was a stressful morning so i don’t quite remember their names however it should be on my file so i hope they are informed :)
Visited Gynaecology on March 2024
Review titled Royal United Hospitals, Bath
Replied on 07 March 2024
Dear Beverly We thank you for your comments about your recent care at the RUH and will forward these on to the Gynaecology team who, we are sure, will be very grateful for your kind words. With best wishes The Patient Experience Team
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Review titled Great experience
Rated 5 stars out of 5
by Kelly Barnett - Posted on 09 March 2024
I had a meeting to discuss surgery options and found the entire experience very well organised. From reception, consultant, nursing staff and in particular the x-ray team, I was treated very much as an individual... a real person not a number. The staff are exceptional, the cleanliness was good. Bright, cheerful, clean and tidy. The only downside is the dire parking.
Visited Orthopaedics on March 2024
Review titled Royal United Hospitals, Bath
Replied on 11 March 2024
Dear Kelly We thank you for your comments about your recent care at the RUH and will forward these on to the clinical team who, we are sure, will be very grateful for your kind words. With best wishes The patient experience team.
Information supplied by Royal United Hospitals Bath NHS Foundation Trust