Royal United Hospitals, Bath
Combe Park, Bath, Avon, BA1 3NGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic experience
Rated 5 stars out of 5
by David Bradley - Posted on 20 April 2023
I was seen and treated all within 4 weeks, and all staff were curious and very professional. Luckily all the results were good
Visited Breast cancer services on April 2023
Review titled Royal United Hospitals, Bath
Replied on 21 April 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the team who, we are sure, will be very grateful for your kind words.
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Review titled No response
Rated 2 stars out of 5
by Anonymous - Posted on 14 April 2023
Hi. On trying to contact the hospital to find our where my husband is no one is picking up the phone. Rang the number I was given..no answer and cut off after a few minutes of call tone. This was at 10.30am plus, the time given to call. Rang the general number after eight minutes I transferred to patient dept, on hold again for 30 plus minutes. I at the same time called the the first number from my mobile. Cut off after a couple of minutes called it again, it was answered and a person told me he’s on another ward and transferred the call instantly without telling me what other ward. When it was answered he was on the same ward as last night? So after 50 minutes of call time , using two phones simultaneously eventually I found him. Lesser minded persons would have given up. No wonder patients aren’t leaving hospital as we can’t even find them due to phones not answered.
Visited Accident and emergency services on April 2023
Review titled Royal United Hospitals, Bath
Replied on 17 April 2023
We are very sorry to read of your recent experience of trying to communicate with the RUH. We welcome your comments as it helps us to identify problems and improve the quality of our service and care. In order for us to investigate your concerns fully we would ask that you provide more detail. Please would you contact our Patient Support and Complaints Team on 01225 825656 or via email at ruh-tr.psct@nhs.net
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Review titled Awful
Rated 1 star out of 5
by Paul - Posted on 03 May 2023
I badly injured and bruised my hip and leg ,was sent in by ambulance, I had previously broken the same hip before, we were left waiting for 8 hours how disgusting, I asked for morphine got ignored, asked again, was given paracetamol no water I was told I had to get some, my partner had to walk to the end of the main corridor to get me some, I was told I had to have an X-ray, this did not happen I was just told to rest and to take painkillers and was sent on my way, I could have done this at home, the receptionist was rude so was the doctor that I saw for a few minutes, it was so obvious that she wasn’t listening, it was going in one ear and out the other, what a terrible experience.
Visited Accident and emergency services on April 2023
Review titled Royal United Hospitals, Bath
Replied on 09 May 2023
We are very sorry to read of your recent experience at the RUH. We welcome your comments as it helps us to identify problems and improve the quality of our service and care. In order for us to investigate your concerns fully we would ask that you provide more detail. Please would you contact our Patient Support and Complaints Team on 01225 825656 or via email at ruh-tr.PSCT@nhs.net Thank you.
Information supplied by Royal United Hospitals Bath NHS Foundation Trust