Royal United Hospitals, Bath
Combe Park, Bath, Avon, BA1 3NGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal United Hospitals, Bath.
Reviews
-
Review titled Great A&E experience
Rated 5 stars out of 5
by Emma - Posted on 31 March 2023
Visited A&E with our young child. Very impressed by the service we received and made the while experience as stressful as possible. Really liked having a separate children's waiting area with toys. This was great for keeping our child entertained and quiet while we waited. All the medical staff we saw were really friendly, professional, and great with our child. One nurse even blew some bubbled to help entertain her while having her assessment done. Finally, we were so impressed with the wait time. We were expecting 4+ hour wait, but we were in and out in an hour - amazing! Thank you so much for your great service.
Visited Accident and emergency services on March 2023
Review titled Royal United Hospitals, Bath
Replied on 03 April 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the Emergency Department team who, we are sure, will be very grateful for your kind words.
-
Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2023
As a family we wish to say thanks to all the nursing,rehab and medical team on the stroke ward for all the care and support they gave to our 90 year old relative following a stroke. He was transferred to South Bristol Community Hospital before making a full recovery and is now home.
Visited Stroke on March 2023
Review titled Royal United Hospitals, Bath
Replied on 30 May 2023
We thank you for your comments about your relative's recent care at the RUH and will forward these on to the Stroke team who, we are sure, will be very grateful for your kind words.
-
Review titled Fantastic care
Rated 5 stars out of 5
by Andrew godfrey - Posted on 29 March 2023
I had the mishap of being a patient at your short stay unit, I would like to say the level of care shown was second to none. They got me back on my feet within 12 hours. And back home. Can’t thank them enough.
Visited Accident and emergency services on March 2023
Review titled Royal United Hospitals, Bath
Replied on 30 March 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the short stay team who, we are sure, will be very grateful for your kind words.
-
Review titled great hospital experience
Rated 5 stars out of 5
by Marlene de Haan - Posted on 18 March 2023
My sincere thanks to a&e and mar for their untold kindness and help at my attendance at ruh. Efficient doctors and staff with explanatory details putting patients at their ease, despite A&E having every seat in the waiting room filled. Thank you all once again you are amazing.
Visited Accident and emergency services on March 2023
Review titled Royal United Hospitals, Bath
Replied on 20 March 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the Emergency Department team who, we are sure, will be very grateful for your kind words.
-
Review titled Parrry Ward
Rated 4 stars out of 5
by John Hellier - Posted on 30 March 2023
I was in hospital via accident and emergency for an invasive infection which resulted in multiple cellulitis and also blood other issues that cropped up as a result of the infection. I ended up in Parry Ward after spending a little time in the daycare wards by a and e I was in from the 24th of February 2022 and then released three weeks later.. Just a little message here about how friendly, supportive and wonderful. Parry Ward was very friendly and supportive and I was extremely impressed with the quality of the nursing and medical staff, doctors and ancillary staff. I was able to build over three weeks, friendly relationships with other patients and staff members. In fact to the extent in some respects, it was actually difficult to leave, even though I wanted to leave if you see my point Whilst the experience of being ill wasn’t great and unable to me to get a mot in a safe environment. The only negative aspect is completely my own issue about the nights for very long and that’s because of how I like to sleep and manage my time normally, but very impressed with the quality of medical care and there was always somebody there if you needed to talk something through. Thank you very much. I was even an advocate for the food and encouraged other people to enjoy it but that’s just my noisy personality ! the food was great once you had mastered the system thank you
Visited Don't know on February 2023
Review titled Royal United Hospitals, Bath
Replied on 04 April 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the team on Parry Ward who, we are sure, will be very grateful for your kind words.
-
Review titled Unbelievable
Rated 2 stars out of 5
by Anonymous - Posted on 24 February 2023
We went to A&E with our 4 month old daughter after having some observations for a head injury at a Minor Injuries unit. The A&E did the same observations in triage and we waited 3 hours to not have any other observations done, nothing more was checked on my daughter. It was more important for them to ask us to strip her down so they could check for other injuries and ask if we were known to social services. This has really put me off going to this A&E purely for the fact nothing was checked for her head and we were just handed a leaflet of things to look out for in the next few days.
Visited Accident and emergency services on February 2023
Review titled Royal United Hospitals, Bath
Replied on 27 February 2023
We are very sorry to read of your recent experience at the RUH. We welcome your comments as it helps us to identify problems and improve the quality of our service and care. In order for us to investigate your concerns fully we would ask that you provide more detail. Please would you contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PALS@nhs.net
-
Review titled Thanks to everyone in cardiology
Rated 5 stars out of 5
by Anonymous - Posted on 10 March 2023
I had a pacemaker fitted a few weeks ago, and I would like to thank all the staff - nurses, reception, theatre staff, surgeon, x-ray - for their first class professionalism throughout the day. The whole experience could not be called enjoyable, of course, but the staff made it feel as pleasant as it could possibly have been. A good day (and the sandwic hes were excellent!).
Visited Cardiology on February 2023
Review titled Royal United Hospitals, Bath
Replied on 13 March 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the Cardiology team who, we are sure, will be very grateful for your kind words.
-
Review titled Amazing service in Childrens a&e
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2023
We went to the children's a&e this morning. We was seen by the triage nurse quite soon after arriving. Then we was seen by the lead nurse who diagnosed an ear infection and went and got the antibiotics straight away. From start to finish all staff was smiling, caring and listening. The waiting room was full of books and toys to keep the children happy. The service was amazing. Thank you so much again.
Visited Accident and emergency services on February 2023
Review titled Royal United Hospitals, Bath
Replied on 06 February 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the Paediatric Accident and Emergency team who, we are sure, will be very grateful for your kind words.
-
Review titled Unacceptable and unprofessional
Rated 4 stars out of 5
by Anonymous - Posted on 25 April 2023
Cardio angiogram carried out 2 months ago, reported on for letter to be typed within a couple of days, but still no result sent. Phone calls made to secretary who says she has an 8 week back log. Meanwhile, suffering a huge amount of stress. Is my heart ok or not?
Visited Cardiology on February 2023
Review titled Royal United Hospitals, Bath
Replied on 26 April 2023
We are very sorry to read of your current experience at the RUH. We welcome your comments as it helps us to identify problems and improve the quality of our service and care. In order for us to investigate your concerns fully we would ask that you provide more detail. Please would you contact our Patient Support and Complaints Team on 01225 825656 or via email at ruh-tr.psct@nhs.net Thank you.
-
Review titled Fantastic staff
Rated 5 stars out of 5
by Claire - Posted on 22 February 2023
Attended today with a UTI staff were all amazing - very kind and caring. Didn’t have to wait too long although they were busy.
Visited Urgent Treatment Centre on February 2023
Review titled Royal United Hospitals, Bath
Replied on 23 February 2023
We thank you for your comments about your recent care at the RUH and will forward these on to the team who, we are sure, will be very grateful for your kind words.
Information supplied by Royal United Hospitals Bath NHS Foundation Trust