Royal Victoria Hospital, Folkestone
Royal Victoria Hospital, Radnor Park Avenue, Folkestone, Kent, CT19 5BNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very good service
Rated 5 stars out of 5
by Anna - Posted on 04 March 2024
Every time when have appoitment there instead on my own GP, I am very pleased with care i get. Professional, understanding. Everything is well expalined to me.
Visited Nursing services on March 2024
Review titled Royal Victoria Hospital, Folkestone
Replied on 12 March 2024
Dear Anna, Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at the Royal Victoria Hospital Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Terrible triage but fantastic nurse appt
Rated 3 stars out of 5
by Anonymous - Posted on 12 February 2024
I went to the walk in clinic on the morning of 11th feb 2024 with a sudden escalation of symptoms from v recently diagnosed rosacea. When I saw the nurse for triage, she said I couldn’t be seen as it is a chronic condition and I have other autoimmune conditions and as I was visiting family i should wait to see my GP when I get home. Quite frankly disgusted as I hadn’t slept for several nights from the itching and was desperate for a prescription antibiotic. She offered me an appt the next day which she said she shouldn’t really do- I went back early on 12th feb and arrived v early but waited early in the queue. I could hear the receptionist saying I wasn’t there on the phone but I was 15 mins early just in the queue! Finally I saw a nurse (as there were no doctors in the building) and she was fantastic. She prescribed me the antibiotic I needed and apologised for me not having been seen (and having a wasted journey) the day before, especially as this was an acute flare up and not just a chronic condition! Thanks to that brilliant nurse for seeing me. But not thanks to the terrible nurse on triage the day before!
Visited Urgent Treatment Centre on February 2024
Review titled Royal Victoria Hospital, Folkestone
Replied on 12 March 2024
Dear Anonymous, We are sorry that you had cause to complain regarding your recent experience at Royal Victoria Hospital. We would like to look further into your concerns but require more information, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so. Best wishes, Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled I honestly don’t know what we would do without them
Rated 5 stars out of 5
by Nik - Posted on 22 December 2023
Another visit to Royal Vic UTC Folkestone! As usual GP surgery cannot help. A great service as usual. Friendly, caring staff. I really don’t know what we would do without them
Visited Urgent Treatment Centre on December 2023
Review titled Royal Victoria Hospital, Folkestone
Replied on 28 December 2023
Dear Nik, Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at the UTC at Royal Victoria Hospital. Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Rude and unprofessional nurse
Rated 1 star out of 5
by R R Nair - Posted on 10 December 2023
I visited Royal Victoria Hospital, Folkestone on 09th December around 15:15 for my wife who was having high fever, headache and ear pain for the last few days. Our gp couldn’t give us an appointment, so went there as nhs website was showing Royal Victoria as the nearest utc. When we reached there, receptionist registered us and asked us to wait in the waiting area to be seen by a doctor. We waited there for more than an hour when a nurse called my wife. This nurse had no intention or interest to hear us, she was so rude and unfriendly, told us she doesn’t have the time to talk to us and we should go to a&e. My wife was in so much discomfort, but this nurse was not at all bothered and simply told us she can’t give an appointment or help. There are so many nice nurses and staff at east Kent hospitals, but people like this ruin their names as well. We will never go to this hospital again.
Visited Urgent Treatment Centre on December 2023
Review titled Royal Victoria Hospital, Folkestone
Replied on 20 December 2023
Dear R R Nair, We are sorry to learn of your negative experience when you visited the UTC. We would like to look further into your concerns, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so. Best wishes, Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Great Place more needed in other Towns
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2023
I was seen in under two hours and the service I received was second to none as usual. I just wish there were more of these. It would help a lot.
Visited Urgent Treatment Centre on December 2023
Review titled Royal Victoria Hospital, Folkestone
Replied on 20 December 2023
Dear Anonymous, Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at the UTC Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Compassionate and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2023
Arrived upset after being turned away by my doctor and told to go to the walk in centre. Was greeted immediately at reception despite it being 5.30pm on a Friday night. I was triaged by the nurse, who was lovely and I was so grateful for her compassion when I got upset and needed a minute. She booked me in with the doctor and I only waited 40 minutes (which is crazy as I knew how busy they were) The doctor was just as lovely and helpful. He answered my worries and reassured me which was very needed after the last week. I am very grateful to all working this evening (17th) Thank you all for your hard work. I've visited the walk in twice in the last 6 months and both times the service has been great and the team there are great.
Visited Don't know on November 2023
Review titled Royal Victoria Hospital, Folkestone
Replied on 20 December 2023
Dear Anonymous, Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at this UTC Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2023
I visited by appointment and cannot fault anything. I received excellent service from all the staff - reception, nurses and doctors. Everyone was very caring and explained all I needed to know. Thanks for a great service.
Visited Urology on May 2023
Review titled Royal Victoria Hospital, Folkestone
Replied on 15 June 2023
Dear Anonymous , Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at Royal Victoria Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Limited communication
Rated 2 stars out of 5
by Anonymous - Posted on 09 March 2023
Visited the walk in and saw Triage. I have an ailment with my small finger and awaiting a dermatology appointment which not until May but finger thrombin so wanted a painkiller stronger than Ibuprofen and Paracetamol. She said I would require a stronger Co codomol and she would write to GP to request a prescription. Phoned GP and told that I needed a painkiller not specifically Co codomol and so couldn't give me anything as it doesn't specify. So back to square one. Can't get appointment with GP and Triage mess up. Furious
Visited Don't know on March 2023
Review titled Royal Victoria Hospital, Folkestone
Replied on 12 April 2023
Dear Anonymous, We are sorry that you unhappy with the contact at the UTC. We would like to look further into your concerns, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so. Best wishes, Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Made to feel awful
Rated 2 stars out of 5
by Anonymous - Posted on 16 December 2022
I went to the walk-in centre due to an infection the nurse made me feel awful and like i was wasting her time from the minute I walked in the door, she was not welcoming at all and came across extremely rude. I felt that uncomfortable that I would not let her look at me and left to seek medical attention elsewhere. I felt very unwell and was clearly distressed my wound was oozing puss poss op 4 weeks previously. I was in pain and generally unwell it needed looking at but I didn’t want her near me due to how she had made me feel.
Visited Urgent care centre on December 2022
Review titled Royal Victoria Hospital, Folkestone
Replied on 08 February 2023
Dear Anonymous We are sorry to learn of your concerns and are sorry that you were made to feel uncomfortable. We would like to look further into your concerns, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so. Best wishes, Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Xray Dept
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2022
Arrived this morning, unfortunately without an appointment, but I was seen and xrayed within 15min. Thank you for your very prompt response. Whenever I have needed the services of the walk in clinic everyone has always been friendly and prompt. Thank you very much.
Visited Don't know on December 2022
Review titled Royal Victoria Hospital, Folkestone
Replied on 08 February 2023
Dear Anonymous Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience when receiving an X-Ray Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
Information supplied by Kent Community Health NHS Foundation Trust