Russells Hall Hospital
Pensnett Road, Dudley, West Midlands, DY1 2HQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Caring Staff
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2023
First time experience of Russell's Hall and I found the staff to be extremely professional, caring and as though they had all the time in the world for you (which obviously they hadn't). On one occasion when my husband rang me he asked if I were in a pub as there was a lot of singing going on in the ward which one of the nurses was leading! The food was good and sufficient variety. My ambulance was diverted to Russell's Hall instead of my nearest hospital and I am so pleased it was.
Visited Orthopaedics on June 2023
Review titled Russells Hall Hospital
Replied on 16 June 2023
Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. It is great to hear that you received excellent care and treatment during your stay at our hospital and enjoyed the atmosphere. We are thrilled to hear that staff were able to put you at ease during what must have been an uneasy time for you. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. All the best and take care. Patient Experience Team
Provided by Care opinion
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 22 June 2023
Waiting nearly an hour over appointment time to be told that they had tried to contact me to change the time, they hadn't. Appointment had and no further information than we already knew for our young child. Ongoing problem for over a year to be told to just have to wait.
Visited Ear, Nose & Throat on June 2023
Review titled Russells Hall Hospital
Replied on 29 June 2023
Dear patient, Thank you for taking the time to post feedback about your experience at our hospital. We aim to offer the highest standards of patient experience and care, so it is disappointing to hear that your experience did not reflect this. We apologise for the amount of time you had to wait for the appointment before being told it was cancelled and for the lack of communication. If you would like us to do this, please get in touch with our Patient Advice and Liaison Service on free phone 0800 073 0510 or email dgft.pals@nhs.net who will support you further. In the meantime, we have shared your feedback with the Matron and senior management team for investigation. All the best and take care. Patient Experience Team
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Review titled Care, compassion and commitment
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
Excellent experience with my daughter today who needed an MRI. Radiography staff were brilliant. They were caring, competent and committed.
Visited Diagnostic Imaging on June 2023
Review titled Russells Hall Hospital
Replied on 26 June 2023
Dear patient, Thank you for taking the time to tell us about your daughter’s positive experience at our Radiology department. We are delighted to hear that staff were able to provide excellent care and treatment. We have passed on your kind words to senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled awful experience
Rated 1 star out of 5
by Anonymous - Posted on 29 June 2023
I come in to hospital with potential kidney stones which are very painful. I was admitted to b5 ward and was treated very poorly and upon my discharge I had no discharge letter and no plan of what was going to happen going forward and discharged with no pain killers even tho I was still very much in pain.
Visited Urology on June 2023
Review titled Russells Hall Hospital
Replied on 29 June 2023
Dear patient, Thank you for taking the time to post feedback about your experience at our hospital. We aim to offer the highest standards of patient experience and care, so it is disappointing to hear that your experience did not reflect this. We apologise for the poor care and treatment and welcome the opportunity to investigate your concerns in more detail to prevent a reoccurrence. If you would like us to do this, please get in touch with our Patient Advice and Liaison Service on free phone 0800 073 0510 or email dgft.pals@nhs.net who will support you further. In the meantime, we have shared your feedback with the Matron and senior management team for investigation. All the best and take care, Patient Experience Team
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Review titled Great & Most professional Staff
Rated 5 stars out of 5
by Kay Rose - Posted on 20 June 2023
Many thanks to the Ed Resus nurses and doctors also Amu Monitored Staff for looking after my son and bringing back to being ok again. My son was bought in with dangerously high blood sugars which with out there intervention he wouldn't be still with us. The professionalism outstanding many thanks to you all and I'm so proud to be working there at the hospital among such staff. Bless you all on behalf of all the family.. Kay Rose
Visited Accident and emergency services on June 2023
Review titled Russells Hall Hospital
Replied on 21 June 2023
Dear Kay, Thank you for taking the time to tell us about your positive experience at our hospital. We are pleased to hear that staff were able to keep you and your son at ease during what must have been a difficult time. We have passed on your kind words to senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Rude staff
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2023
Attended on Saturday as instructed to do so by my gp following my appointment. Upon arrival the department wasn't busy, we were seen by a nurse very quickly who picked up on some of the reason as to why I had been sent. Seen by a junior doctor who then needed to go through things with the consultant, asked to wait in a waiting room further up the corridor where we were left completely unattended for hours, no staff member present in site. Managed to find a member of staff after several hours to find out what was going on if they had forgotten about me as I was the only one in this room. Consultant then called me in, and was very rude, suggested I was there wasting nhs time. "Why did you show up here on a Saturday afternoon??" His tone was unpleasant, I was present with my mom who needed to do a lot of the talking for me as I had a seizure only a few days before and been left with delay in speech and thought process, he told her to stop speaking and made me speak delaying things even further. Sent away, with no answers, no scan, which is why my gp had sent me up there for in the first place. Wish I hadn't of bothered. I will attend new cross in future if this is the attitude I am given. I am also a member of staff at this hospital, and would never speak to my patients in this regard! Disgusting
Visited Don't know on June 2023
Review titled Russells Hall Hospital
Replied on 09 June 2023
Thank you for taking the time to post feedback about your experience at our hospital. We aim to offer the highest standards of patient experience and care so it is disappointing to hear that your experience did not reflect this. We apologise for the poor attitude of our consultant and welcome the opportunity to investigate your concerns in more detail to prevent a reoccurrence. If you would like us to do this, please get in touch with our Patient Advice and Liaison Service on free phone 0800 073 0510 or email dgft.pals@nhs.net who will support you further. In the meantime, we have shared your feedback with the Matron and senior management team for investigation. All the best and take care. Patient Experience Team
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Review titled Poor practice
Rated 3 stars out of 5
by Anonymous - Posted on 24 June 2023
Recent admission to ED then AMU everyone was generally polite but I noticed staff not wearing aprons when giving personal care on any of wards or departments. I find this concerning as staff go from person to person and only wear gloves, I know we are encouraged to use less plastic but surely this is an infection risk.
Visited Accident and emergency services on June 2023
Review titled Russells Hall Hospital
Replied on 26 June 2023
Dear patient, Thank you for taking the time to post feedback about your experience at our hospital. We aim to offer the highest standards of patient experience and care, so it is disappointing to hear that your experience did not reflect this. We apologise for the lack of staff not wearing the appropriate PPE and welcome the opportunity to investigate your concerns in more detail to prevent a reoccurrence. If you would like us to do this, please get in touch with our Patient Advice and Liaison Service on free phone 0800 073 0510 or email dgft.pals@nhs.net who will support you further. In the meantime, we have shared your feedback with the Matron and senior management team for investigation. All the best and take care. Patient Experience Team
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Review titled Kind friendly staff
Rated 5 stars out of 5
by Ken McClymont - Posted on 18 May 2023
A very pleasant experience today and was treated with respect and with dignity and the member of staff was very pleasant and approachable and kind and caring.
Visited Sleep Medicine on May 2023
Review titled Russells Hall Hospital
Replied on 24 May 2023
Dear Ken, Thank you for taking the time to tell us about your positive experience. We are happy to hear that staff treated you with respect and dignity and they were able to provide excellent care and treatment. We have passed on your kind comments to senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
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Review titled Amazing Staff
Rated 5 stars out of 5
by Andrew Edward Lyon - Posted on 02 June 2023
I was a day case and overnight admission to ward b1. The staff showed their professional care, compassion and general friendliness throughout. I have mo complaints only praise and fond memories from the way I and other patients in my ward were treated. God Bless you all.
Visited Orthopaedics on May 2023
Review titled Russells Hall Hospital
Replied on 09 June 2023
Hi Andrew, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. It is great to hear that you received excellent care and treatment in Ward B1. We are thrilled to hear that staff were able to put you at ease and treated you with care, respect, and kindness. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. All the best and take care. Patient Experience Team
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Review titled Excellent practice
Rated 5 stars out of 5
by Daniel Mayer - Posted on 21 May 2023
I was transferred from my local hospital to Russells hall for long awaited surgery, resulting in some nervousness. All the staff were very informative and helped me feel really calm about the procedure. The theatre team made me feel extremely comfortable and the after care team made sure the recovery was made clear.
Visited Vascular surgery on May 2023
Review titled Russells Hall Hospital
Replied on 24 May 2023
Dear Daniel, Thank you for taking the time to tell us about your positive experience. We are happy to hear that staff were able to keep you at ease during your procedure and they provided you with excellent care and treatment. We have passed on your kind words to senior management who will be happy to hear of them. All the best and take care, Patient Experience Team
Information supplied by The Dudley Group NHS Foundation Trust