Saffron Walden Community Hospital
Radwinter Road, Saffron Walden, Essex, CB11 3HYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Saffron Walden Community Hospital.
Reviews
-
Review titled Waited 3 weeks to be turned down
Rated 2 stars out of 5
by Daniele Ungaro - Posted on 09 July 2024
Very disappointed with the team, my partner called to advise that she would be 10 minutes late for her appointment ( booked 3 weeks earlier) to be turned down and wait another 3 weeks, the inflexibility of the staff to accommodate her due to the exceptional circumstances for her to be late causing emotional distress to her and me plus the inability on the human level to understand the circumstances and merely rely on their schedule make me award this facility one star to be generous.
Visited Community care services on July 2024
Saffron Walden Community Hospital has not yet replied.
-
Review titled Excellent Treatment - very poor contact system
Rated 4 stars out of 5
by William Bates - Posted on 25 June 2024
: Whilst I had to wait quite some time for my series of appointments to commence at the Saffron Walden Physio Department, I initially was seen by a supervisor and the six visit course of treatment administered by a physiotherapist. Both were excellent and professional. At the end of the treatment I was seen by the supervisor and because I still had a problem we agreed that i should be referred to a specialist. This was about 3 weeks ago. Recently I checked with my GP who had no record of such a referral. The telephone number to contact the Physio service is 01799562908. When phoned I am told I am in a queue with no others waiting. Annoying music is then played and eventually I am cut off. I have tried on numerous occasions without any success. With no email address the only hope I have is to make a personal visit to Saffron Walden Hospital.
Visited Musculo-skeletal services on June 2024
Saffron Walden Community Hospital has not yet replied.
-
Review titled Excellent practice
Rated 5 stars out of 5
by Richard G - Posted on 17 April 2024
I have attended two appointments for physiotherapy advice/treatment at Saffron Walden Community Hospital, Radwinter Road during April 2024. On both occasions, my appointment was with alex. I would like to let you know that his advice/treatment was excellent. He was able to diagnose a complicated and unusual condition and clearly recommend a self treatment programme. I was told everything I needed to know and given the exact information I needed to resolve the issue through targeted exercises. He deserves recognition for the quality and effectiveness of his advice/treatment.
Visited Musculo-skeletal services on April 2024
Saffron Walden Community Hospital has not yet replied.
-
Review titled Considerate and helpful
Rated 5 stars out of 5
by Gill Butler - Posted on 17 September 2023
My mother spent the last few weeks of her life in the Avocet Ward. I would like to express my gratitude to all the staff there. They were all very caring and kind to both my mum and the family. It was of great comfort to us to know that she was in capable and professional hands when we left her side. She passed away peacefully thanks to the staff there. Many thanks. We will always remember you all for your kindness.
Visited Older people's services on August 2023
Saffron Walden Community Hospital has not yet replied.
-
Review titled Fabulous local facility
Rated 5 stars out of 5
by Paul Breen - Posted on 26 April 2023
I attended for an ultrasound check on my kidneys and was delighted with the service I received. I was seen on time, if not even a little early. The procedure was painless and the person looking after me was entirely professional and highly competent throughout. Local small community hospitals are a great asset to the NHS and I hope they continue to prosper. Thank you Saffron Walden Community hospital.
Visited Don't know on April 2023
Saffron Walden Community Hospital has not yet replied.
-
Review titled Great Service from start to finish
Rated 5 stars out of 5
by Anonymous - Posted on 28 January 2023
On arrival I found a parking space immediately. Entered the Eye Clinic and was seen in a few moments by a friendly and professional optician who put me completely at ease and carried out my eye tests in the "blink of an eye". This was my second visit (different departments) to Saffron Walden in the month and both times the service has been exemplary. What a great team the hospital has to constantly have this level of service. They should give lessons.
Visited Don't know on January 2023
Review titled Saffron Walden Community Hospital
Replied on 16 February 2023
Dear patient Thank you for taking the time to tell us about your positive experiences at Saffron Walden Hospital. We are pleased to hear that you were treated so well by professional and friendly staff. Your kind comments will be passed to the staff and will be much appreciated. Thank you again. Patient Advice and Liaison Service cuh.pals@nhs.net
-
Review titled Fantastic Service from all
Rated 5 stars out of 5
by Anonymous - Posted on 28 January 2023
Arrived for a chest x-ray at allotted time. Was immediately greeted by most friendly and professional staff who carried out x-ray and sent me on my way within 10 minutes of my appointment time. All with free parking. Who could ask for more.
Visited General Medicine on January 2023
Review titled Saffron Walden Community Hospital
Replied on 16 February 2023
Dear patient Thank you for letting us know that you received efficient care from friendly and professional staff - it is great to know that the service is running well and is valued. Your positive feedback will be passed to the staff and will be much appreciated. Thank you again. Patient Advice and Liaison Service cuh.pals@nhs.net
-
Review titled Best ever experience
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2023
Arrived, easy to park. Receptionist lovely and explained everything I needed to do. Got changed and straight into X-ray and out again within 10 minutes. Superb service. Thank you
Visited Musculo-skeletal services on January 2023
Review titled Saffron Walden Community Hospital
Replied on 25 January 2023
Thank you for taking the time to let us know that you were so pleased with the efficient and friendly service provided at Saffron Walden Hospital. Your kind words and thanks will be passed to staff and will be much appreciated. Thank you again. Patient Advice and Liaison Service cuh.pals@nhs.net
-
Review titled Physio appointment
Rated 3 stars out of 5
by Anonymous - Posted on 01 January 2023
Saffron Walden community hospital is a lovely facility which I feel we’re lucky to access. The atmosphere is calm, quiet & spotlessly clean with friendly staff. However it’s very disturbing basic infection control mitigations seem to have been abandoned & mask wearing not encouraged in the same way Addenbrookes still does. So far with both my appointments the healthcare worker hasn’t worn a mask & even commented that I don’t need to either. All very well unless you have a vulnerable wife with chronic respiratory & blood clotting illness who as yet has managed to avoid Covid.
Visited Don't know on December 2022
Review titled Saffron Walden Community Hospital
Replied on 04 January 2023
Thank you for your positive feedback about Saffron Walden community Hospital. The guidance for mask wearing at hospitals may vary, and some hospital sites may decide to observe different degrees of infection control measures than others after taking into account national guidance, their patient population and local circumstances. The infection control measures also change from time to time, especially if the prevalence of infectious diseases in the community changes. However, patients and hospital visitors should feel free to wear a mask if they would like to (even if it is not required by the hospital). in addition, please do ask staff to wear a mask when they are caring for you if you would feel more comfortable, and staff will be happy to oblige. Thank you again for your feedback. Patient Advice and Liaison Service cuh.pals@nhs.net
-
Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2022
I had follow up appointment last month and the day before they telephoned me and cancelled it so the next time they could see me was yesterday. I was 15 mins early so not to keep them waiting and 45 mins later they called me through but you could hear what they were saying but couldn't see anybody and nobody reception but a sigh saying take a seat . When I got into the appointment and started to tell the person that they couldnt see inside my body to tell what was going on and I was waiting for an x-ray was asked if I had being doing the pshio i was took about 2month ago and I had said no as I had to take a week off work I was then asked if I wanted to contiue with the appoitment ? really .The patait before had been talking about her family what she had to eat the day before and just chit chat I would had thought It would be guided by the phsio so that the clinic ran on time so everybody got seen it a timely manner . And finally my next appointment is in Feb next year so it ok to have a back problem as long as you dont need phsio as they are to busy .
Visited Musculo-skeletal services on December 2022
Review titled Saffron Walden Community Hospital
Replied on 20 December 2022
Dear patient Thank you for taking the time to describe your appointment. I am sorry to hear that it did not go well. If you would like us to look into your concerns and respond to you in more detail, please contact the Patient Advice and Liaison Service on 01223 216756 or email cuh.pals@nhs.net so that we can take a few more details. Once again, I am sorry about your poor experience. Head of Patient Experience cuh.pals@nhs.net
Information supplied by Cambridge University Hospitals NHS Foundation Trust