Saffron Walden Community Hospital
Radwinter Road, Saffron Walden, Essex, CB11 3HYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Saffron Walden Community Hospital.
Reviews
-
Review titled Dismissive and rude
Rated 2 stars out of 5
by Anonymous - Posted on 09 December 2022
Trying to get an appointment is difficult enough even with multiple referrals from GP, and there's the rude telephone staff "no you've been discharged, thanks, bye." followed by them then cutting the line off after a 40 minute wait! Extremely rude.
Visited Neurology on December 2022
Review titled Saffron Walden Community Hospital
Replied on 20 December 2022
Dear patient I am sorry to hear about your experience on the telephone. If you would like us to look into this and respond to you in more detail, please do contact the Patient Advice and Liaison Service (PALS) on 01223 216756 or email cuh.pals@nhs.net so we can obtain some more details from you. Once again, I am sorry that you felt that the communication from a staff member fell short. Head of Patient Experience cuh.pals@nhs.net
Information supplied by Cambridge University Hospitals NHS Foundation Trust