Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 31 March 2023
From being seen prostate level..scan then the urologist appointment very quick put at ease and excellent consultation with the urologist many thanks
Visited Urology on March 2023
Review titled Salford Royal
Replied on 02 May 2023
Many thanks for your review, we are very grateful to you for taking the time to do this and are very pleased to hear that you had a positive experience with all our staff associated with Urology services. We will pass on your feedback to the management so the staff involved can be recognised from your kind comments. The Patient Experience Team Northern Care Alliance
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Review titled Excellent care and treatment
Rated 5 stars out of 5
by DMATT - Posted on 23 March 2023
I cannot thank the Stroke Team enough for their excellent diagnosis, treatment and support during my stay on Ward b3 in December 2022 and also in the community since. Their dedication is astounding and I am fortunate to be a recipient of such high quality care and attention. You are such an inspirational team. X
Visited Stroke on March 2023
Review titled Salford Royal
Replied on 02 May 2023
Dear DMATT Many thanks for taking the time to leave your review. We are very grateful to you for taking the time to leave such lovely comments and we are delighted to hear that you have had a positive experience receiving care from B3 and our Stroke Team. Your comments will be shared with the senior leadership team so they can acknowledge the staff involved who you felt were inspiring in the care they delivered. The Patient Experience Team Northern Care Alliance
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Review titled Amazing service
Rated 5 stars out of 5
by Christopher Davies - Posted on 29 March 2023
This week my husband had brain surgery to help with his parkinson's disease...he was on ward h7..and I have to say that we cannot fault his care. All the staff we had contact with were so lovely and made us feel so well looked after, from the surgeon to the switchboard staff and everyone on the ward...just so incredibly grateful for all their hard work and compassion. Thanks again to everyone involved..we are so impressed to have that experience in an NHS that we are so proud of!
Visited Neurosurgery on March 2023
Review titled Salford Royal
Replied on 02 May 2023
Dear Mr & Mrs Davies Thank you for taking the time to share your experience of your care on H7. We always appreciate feedback on our staff and it is wonderful to hear of your positive during your admission for your brain surgery. We are delighted that you were happy with the care and treatment showed to you and that you felt our staff were experienced and compassionate. We will pass on your comments to the management so the staff involved can be recognised from your commendation. Wishing you a continued speedy recovery. The Patient Experience Team Northern Care Alliance
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Review titled excellent staff on ward c2
Rated 5 stars out of 5
by Anthony Westbrook - Posted on 06 July 2023
I was on ward c2 from december2022 till July 2023 and all the staff were excellent and were a credit to nhs and should be let know how excellent they were
Visited Neurology on March 2023
Review titled Salford Royal
Replied on 10 July 2023
Thank you for taking the time to leave a review of our services at Salford Royal Hospital and for your generous five stars. Thank you so much for your kind words and we hope that after your long stay in hospital you are well on the road the recovery. Our staff are excellent, and we will be happy to pass your feedback on to the teams involved. Kind regards Patient Experience Team Northern Care Alliance
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Review titled Excellent care and attention
Rated 5 stars out of 5
by Angela C - Posted on 07 February 2023
I was admitted to su2 after my gp referred me with chronic stomach pain and vomitting. Iwas put onto a drip and antibiotics straight away and awaited a scan. This showed a burst appendix. I was informed i would be operated on that evening. I was kept informed when an emergency delayed my op. I was taken at mifnight to have my appendix removed. I cannot fault the care and attention nothing was too much trouble on b1 and su2 were fantastic. I am recovering at home and appreciate everything they did for me. Thank you so much x
Visited General Surgery on February 2023
Review titled Salford Royal
Replied on 28 April 2023
Thank you for your feedback, it’s always rewarding for everyone involved in your care to know that they provided excellent treatment and person-centered care. Your kind comments have been shared with the staff within the B1 and SU2 for recognition. Thank you so much, it is very much appreciated. Kindest regards
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Review titled Pelvic floor physiotherapy
Rated 5 stars out of 5
by Anna - Posted on 16 February 2023
Had my appointment today after being referred from a Dr I saw in Eurology. The person who saw me today was very kind, especially about my miscarriage. They were also professional and friendly, giving me good advice. They were thorough in their questioning to try figure out the problem. They handled a physical exam sensitively and professionally with good humour too. Shout out to the person at the front desk of main reception for giving me a print out of directions to the right building - super handy. Premises are really tidy and calm too.
Visited Don't know on February 2023
Review titled Salford Royal
Replied on 28 April 2023
Thank you so much for sharing your experience when you visited the Physiotherapy department; your description of the sensitively handled care is appreciated. Its pleasing to know that you felt our staff were friendly and informative and the environment was pleasing too. Our staffs consistently strive to provide quality person centered care they can and so we are delighted that your experience reflected this. It is rewarding for the staff to hear these kind comments; it is very much appreciated. Your comments have been shared the senior leadership team for recognition of the staff involved in your care. Kindest regards
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Review titled Fantastic service
Rated 5 stars out of 5
by Herberts - Posted on 28 February 2023
I took my wife to A&E on a Saturday morning the reception took details off my wife what her problems were which were pretty serious.within 45 mins she been check out and took to a ward where a doctor and nurse look after her with her problems she remained in this small ward while they did several tests &xray and ECG they gave her some medication to control her problems after few hours she was allowed to go home the dedication the doctor and nurses shown was absolutely first class I can’t thank them enough
Visited Accident and emergency services on February 2023
Review titled Salford Royal
Replied on 28 April 2023
Thank you for taking the time to share your feedback. Your observations have been shared with the senior leadership team for recognition. We value patient comments, as they contribute to improvements of our services. Your comments are appreciated. Kindest regards
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Review titled Fantastic care
Rated 5 stars out of 5
by Paula - Posted on 23 July 2023
My husband was on cc2 for almost two months and I cannot say how greatfull I am to all the amazing staff , from the night nurse who watched films with my husband because he couldn't sleep , to the lovely nurse who made a putting green so my husband could try and move his hand, thank you so much for what you did. The staff saw my husband at his worst and not only look after him but the family to, I don't think we would have got through this without all your love and support. Also to the receptionist who did some lip reading because we could not understand what my husband was trying to say, and for the endless cups off tea you gave us when the news wasn't great
Visited Intensive Care on February 2023
Review titled Salford Royal
Replied on 03 August 2023
Dear Paula Thank you so much for taking the time to leave such lovely feedback on you and your husbands experience of C2 at Salford Royal. It is fantastic to hear that the team were able to personalise the care they delivered to your husband and how they supported his needs. We are happy to have been able to care for your husband during a worrying time and I’m sure the cups of tea certainly helped. We will ensure that your kind words are shared with the team involved so they know the difference they have made. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Waiting time
Rated 2 stars out of 5
by James - Posted on 01 March 2023
Currently sat in A&E 8 1/2 have passed and they say it shouldn’t be too long. Asked at the 6 hour mark to be second in line. Plus sorry as always under staffed at present. The health system is failing the public. An 80 year female should not be waiting over 8 hours to be seen in this current era.
Visited Accident and emergency services on February 2023
Review titled Salford Royal
Replied on 28 April 2023
We are sorry to learn that you’ve experienced delays in your treatment, and we recognise that this must be a worrying and frustrating time for you. We would like to re-assure you that the Trust strives to provide patients with excellent care and experience, so we are disappointed we have not achieved this for you. We hope that you have received your appointment by the time you see this response; if not we would like you to approach our Patient Advice Liaison Service (PALS) with more of your details so they can escalate your case. Contact them via telephone on 0161 778 5665 or email them directly on pals@nca.nhs.uk quoting that you have been advised to do so via NHS Website, so we can discuss and address the matters expressed in your post. Kindest regards
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Review titled Excellent service
Rated 5 stars out of 5
by Lawrence - Posted on 01 February 2023
Had an echocardiogram in the Cardio Respiratory Investigation unit. Staff were friendly and helpful, the young woman who carried out the scan was professional, personable, and put me at my ease, and the whole experience was pleasant and easy
Visited Cardiology on February 2023
Review titled Salford Royal
Replied on 02 May 2023
Dear Lawrence We always appreciate feedback on our staff and we're delighted to hear of your positive experience of our Cardio Respiratory Unit and a pleasure to know that you felt our staff were professional and helpful. We have shared your kind comments with the senior leadership so that the staff involved are recognised. Thank you once again for taking the time to share your thoughts with us. The Patient Experience Team Northern Care Alliance
Information supplied by Northern Care Alliance NHS Foundation Trust