Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Lloyds Pharmacy - Great Service
Rated 3 stars out of 5
by Roops14 - Posted on 03 November 2022
I'm a regular visitor to the hospital with my wife (who is receiving treatment at several departments). I wish to give a big "shout out" and thank you to the staff at the Lloyds Pharmacy near the main reception area... who without doubt must be the hardest working team in the whole hospital. Their work area is never without a queue of people - and therefore they never seem to get a break. They also meet every type of patient - some of whom are very rude and aggressive. And yet, they are unfailingly patient and meet every request politely. They take the time to explain to everyone what medicine they are receiving and how it should be administered. They are consistently courteous and professional. There are a few departments at the hospital whose customer service needs a lot to be desired, with some in particular seemingly overstaffed and underworked. That cannot be said about the Lloyds Pharmacy. Well done and keep up the good work.
Visited Don't know on November 2022
Review titled Salford Royal
Replied on 16 November 2022
Dear Roops14 Thank you for taking the time to leave your feedback. Its great to hear you have had a positive experience with our Lloyds Pharmacy team. Its great to hear that the staff there are courteous and professional towards our patients. I will make sure your comments are seen by the team. Kind regards The Patient Experience Team
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Review titled Outpatient phone line
Rated 4 stars out of 5
by Anonymous - Posted on 30 November 2022
I rang the phone line on 3 separate days to cancel my appointment and let the team know I had a chest infection and couldn’t take my medicine, I was told on the first phone call on 25-11-22 that I would receive a call back that didn’t happen, then I called again on 29-11-22 at 3.55 to reach number 1in the cue to then go back to number 6 x3 I hung up after 45 minutes I then went on line to cancel the appointment, no communication back so I rang again on the appointment day 30-11-22 sat on the phone from 9.05 to 9.45 reaching number 1 on 3 separate occasions then to go back up the line again, I hung up in distress. I understand they are busy but this needs to be sorted they tell you how much it costs them for missed appointments but no wander if you can’t get through to cancel them.
Visited Rheumatology on November 2022
Review titled Salford Royal
Replied on 03 January 2023
Dear Anonymous Thank you for taking the time to tell us about your experience. Firstly I would like to apologise for the frustration this has caused. I have passed this onto the senior team at Salford. This is an issue that we are aware of and work is being undertaken to try and improve this service, with performance being monitored daily. This work includes looking at other methods of communication to alleviate pressure on our phone lines. Should you remain disatified, please contact the Patient Advice and Liasion Service on 0161 778 5665 or pals@nca.nhs.uk stating you have been told to do so via the NHS Website. Kind regards The Patient Experience Team
Information supplied by Northern Care Alliance NHS Foundation Trust