Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled waiting times
Rated 2 stars out of 5
by not now - Posted on 13 September 2024
my wife bin on the waiting list for a new knee for over a year why when too friends waited 30 week for there and one was over wight
Visited Orthopaedics on September 2024
Review titled Salford Royal
Replied on 18 September 2024
Dear Patients We were sorry to hear about the frustration whilst you wait for your wife waits for knee surgery. Our aim is always to see and treat patients in a timely manner, prioritising patients in order of the severity of their symptoms. Without more detail we are unable to comment on waiting lists, therefore we encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, or email: pals@nca.nhs.uk. Your wife's care episode can then be identified and be looked into, allowing the team to provide feedback to you regarding this. Kind regards Trudy
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Review titled Appalling service and complete lack of care
Rated 1 star out of 5
by Ryan Hall - Posted on 14 September 2024
Experienced an ever-increasing wait time (which was 7 hours upon arrival, and 15 hours by the time I left). Had no choice to leave without ever seeing a doctor after 15 1/2 hours.... being told everything from "you're the next on the list" to "there's 3 patients in front of you". Particularly infuriating is the priority treatment any patient in handcuffs seemed to receive. Completely insincere, fake empathy is not helpful to people who are suffering with potentially serious conditions- reasonably prompt and professional care should be available. I felt I had no other option than to leave to seek treatment elsewhere, despite having blood pressure through the roof and a possible pneumothorax. Overall appalling experience - I thoroughly recommend using any other A&E in the Greater Manchester (or Bolton) area.
Visited Accident and emergency services on September 2024
Review titled Salford Royal
Replied on 18 September 2024
Dear Mr Hall We were sorry to hear of your experience when you attended the A&E department and that you felt you had no alternative but to leave without treatment due to an excessive waiting time. Our aim is always to see and treat patients in a timely manner, prioritising patients in order of who present with symptoms of a potentially life-threatening illness or injury. Without more detail, we are unable to comment on the departmental pressures, therefore we encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday or email: pals@nca.nhs.uk. Your care episode can be identified and can thoroughly investigated, allowing the team to provide feed back to you regards this. In the meantime, please ask for an urgent GP appointment or get help from NHS 111 if you're worried the symptoms are getting worse or are not getting better. Kind regards The Patient Experience Team
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Review titled Excellent Service!
Rated 5 stars out of 5
by Cat Barnes - Posted on 24 September 2024
My son attended the Panda Unit at Salford Royal the other week and we got a call back asking him to attend the fracture clinic as they has reviewed his x-ray and were concerned that it may be fractured. Got a call from the fracture clinic regarding our appointment which was at 11.45am. He told us that he was in from 9am and would see us then if we could make it. Arrived at 8.45 and were seen on time! Had a further x-ray and were all done by 10am. Best service we've received from NHS for a long time. - it's not all bad! The person who treated my son was lovely - I'm not able to include his name in the review unfortunately. Can highly recommend! Hopefully we won't have to come back any time soon though :)
Visited Orthopaedics on September 2024
Review titled Salford Royal
Replied on 24 September 2024
Dear Cat Thank you for taking the time to leave feedback on your family's recent experience at Salford Royal. We appreciate the 5 star rating and that you would recommend our care to others. We are delighted to hear that you were happy with the timely care you received from the staff on PANDA, Fracture Clinic and our X-ray department. We hope your son continues to have a speedy recovery. Kind Regards The Patient Experience Team
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Review titled Urology/ surgeons/doctors/nurses/everyone
Rated 5 stars out of 5
by Nigel clark - Posted on 22 September 2024
From start to finish from the fantastic surgeons to wonderful nurses doctors and porters / domestic staff I can only say one word fantastic (wouldn't let me shout it lol) polite caring put a very nervous cancer patient at ease these people deserve to be on a decent wage for what they do the people. no matter what they do for nhs they are such caring one in a million people but the very knowledgeable staff at Salford royal go above and beyond as I am sure all the hospitals do but my experience has been with these at Salford keep up the fantastic work
Visited Urology on September 2024
Review titled Salford Royal
Replied on 23 September 2024
Dear Mr Clark Thank you for sharing your experience and awarding NCA a 5 star rating! All feedback is important to us but especially when it is as kind as yours. We were thrilled to learn you felt the whole team involved in your care were knowledgeable, caring, polite and helped to reduced your anxiety. We will share your lovely comments with the senior leadership team so they can ensure staff involved in your care can read about how appreciative you were for their support. Kind regards The Patient Experience Team
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Review titled Compassionate Caring and Excellent all round
Rated 5 stars out of 5
by Barbara - Posted on 02 October 2024
I write on behalf of my husband who has now passed. He received the most excellent care from staff who were dedicated and genuinely committed to giving him the very best of care. They became our friends and we are indebted to them for giving us the support we needed. We are grateful to all the staff of the neural surgery team and palliative care staff and all on B7. Truly exceptional standards and compassion. Thank you.
Visited Neurology on September 2024
Review titled Salford Royal
Replied on 02 October 2024
Dear Barbara Thank you for taking the time to leave such lovely feedback regarding you and your families experience at Salford Royal. We are so sorry to hear of the passing of your husband, but we are happy that our team on B7 supported you and your family during this difficult time. We will ensure that your kind words are shared with those involved so they are aware of the difference they have made. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Wonderful Hospital
Rated 5 stars out of 5
by Sarah Ferris - Posted on 08 September 2024
I visited A&E recently and was seen by a lovely member of staff which im unallowed to name sadly. He clearly knows all his organisation values, as do i. Patient/customer focus Accountability Respect. Well done! Thank you! From patient 6208442192
Visited Accident and emergency services on September 2024
Review titled Salford Royal
Replied on 10 September 2024
Dear Sarah Thank you for taking the time to leave feedback on your recent experience at Salford Royal Emergency Department. It is great to hear that you felt that our colleagues demonstrated our values well. We will pass your feedback on to the department so they are aware of their achievements. Kind Regards Patient Experience Team Northern Care Alliance
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Review titled First Class Care
Rated 5 stars out of 5
by Margaret H - Posted on 21 September 2024
I had a brain Scan this morning at Salford Royal and to be honest was not looking forward to it. But my worry was in vain because the care and kindness that was shown to me by both the receptionist at Neurology scans and especially the radiologist were first class. He took the time to listen to my worries and answer my questions with patience and understanding and made the whole procedure more bearable. Thank you for your professionalism and care. We need more people like him working in the nhs. First Class. Thank you.
Visited Neurology on September 2024
Review titled Salford Royal
Replied on 23 September 2024
Dear Margaret Thank you for taking the time to share your experience of your scan and providing the team 5 stars. We always aim to deliver high-quality person-centred care and we were delighted to know you felt that team were patient, caring, professional and listened to your concerns. We have passed on your comments to the senior leadership team, so that the staff involved in your care can be recognised for their efforts, we are sure they will be thrilled to know you felt they delivered a 'first class' service! Kind regards The Patient Experience Team
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Review titled Absolutely appalled unacceptable
Rated 1 star out of 5
by Anonymous - Posted on 30 September 2024
Was sent to A&E with a serious issues was left to wait, no clear sign post to advertise that there was any delays, 8 hours later was told needed to wait further few hours, this time kept extending was given no pain relief, was left in a corner to suffer, uncaring behaviour, needs to be clear signs to show that there would be delays, instead of having to ask and to be left for 9 hours is unacceptable, especially as guideline and pledges state that 4 hours should be an acceptable time limit to see patients or to send them elsewhere or discharge 9/12 hours is absolutely unacceptable.
Visited Accident and emergency services on September 2024
Review titled Salford Royal
Replied on 03 October 2024
Dear Service User We were sorry to hear about the prolonged waiting time when you visited the A&E department and that you felt staff were uncaring and you were not offered adequate pain relief. Our aim is always to see and treat patients in a timely manner, prioritising patients in order of who present with symptoms of a potentially life-threatening illness or injury. We also note your feedback regards lack of visibility on current waiting times which we will escalate to the senior management team for review. Without more detail we are unable to comment on the departmental pressures at the time of your visit, therefore we encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, drop into one of the PALS offices on each hospital site, or email: pals@nca.nhs.uk. Your care episode can then be identified and be thoroughly investigated, allowing the team to provide feedback to you regarding this. Kind regards The Patient Experience Team
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Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 23 August 2024
Attended with a relative for a mri scan. Left waiting for over an hour, no explanation as to the delay. One member of staff who tried to perform cannulation did not wash her hands, was wearing a cardigan, 2 bracelets, rings, dangly earrings and false nails! Has the hospital and staff not heard of infection prevention and control.
Visited Major trauma on August 2024
Review titled Salford Royal
Replied on 27 August 2024
Dear Service User Thank you for taking the time to share your families experience of attending for an MRI scan. We always aim to deliver high-quality person centred care and we were sorry to hear that you felt there was a lack of communication and that our staff did not adhere to our strict infection control guidelines or uniform policy. We have passed on your comments to the senior leadership team for review, however without more detail we are unable to identify your care episode. We encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday or email: pals@nca.nhs.uk. Once we have located your relatives care episode, the case can be thoroughly investigated, allowing the team to provide specific feedback to your family regarding this matter. Kind regards The Patient Experience Team
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Review titled Amazing Care for Babies!
Rated 5 stars out of 5
by James Bailey - Posted on 27 August 2024
My youngest son has had croup twice. The Panda Unit at Salford Royal were amazing. Caring and efficient - would highly recommend. Many thanks again! X
Visited Children's & Adolescent Services on August 2024
Review titled Salford Royal
Replied on 28 August 2024
Dear Mr Bailey Thank you so much for taking the time to share your feedback about the care your son received from staff on the PANDA unit and awarding them a 5 star rating! We always aim to deliver high quality person-centred care and so we were delighted to hear you felt the staff were caring and efficient. We have escalated your lovely comments to the senior leadership team so that the staff involved in your care can be recognised for their efforts, we are confident they will be thrilled to know you would recommend them and thought they were amazing! Thank you once again for sharing your experience with us. Kind regards The Patient Experience Team
Information supplied by Northern Care Alliance NHS Foundation Trust