Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Urology/ surgeons/doctors/nurses/everyone
Rated 5 stars out of 5
by Nigel clark - Posted on 22 September 2024
From start to finish from the fantastic surgeons to wonderful nurses doctors and porters / domestic staff I can only say one word fantastic (wouldn't let me shout it lol) polite caring put a very nervous cancer patient at ease these people deserve to be on a decent wage for what they do the people. no matter what they do for nhs they are such caring one in a million people but the very knowledgeable staff at Salford royal go above and beyond as I am sure all the hospitals do but my experience has been with these at Salford keep up the fantastic work
Visited Urology on September 2024
Review titled Salford Royal
Replied on 23 September 2024
Dear Mr Clark Thank you for sharing your experience and awarding NCA a 5 star rating! All feedback is important to us but especially when it is as kind as yours. We were thrilled to learn you felt the whole team involved in your care were knowledgeable, caring, polite and helped to reduced your anxiety. We will share your lovely comments with the senior leadership team so they can ensure staff involved in your care can read about how appreciative you were for their support. Kind regards The Patient Experience Team
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Review titled Compassionate Caring and Excellent all round
Rated 5 stars out of 5
by Barbara - Posted on 02 October 2024
I write on behalf of my husband who has now passed. He received the most excellent care from staff who were dedicated and genuinely committed to giving him the very best of care. They became our friends and we are indebted to them for giving us the support we needed. We are grateful to all the staff of the neural surgery team and palliative care staff and all on B7. Truly exceptional standards and compassion. Thank you.
Visited Neurology on September 2024
Review titled Salford Royal
Replied on 02 October 2024
Dear Barbara Thank you for taking the time to leave such lovely feedback regarding you and your families experience at Salford Royal. We are so sorry to hear of the passing of your husband, but we are happy that our team on B7 supported you and your family during this difficult time. We will ensure that your kind words are shared with those involved so they are aware of the difference they have made. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Wonderful Hospital
Rated 5 stars out of 5
by Sarah Ferris - Posted on 08 September 2024
I visited A&E recently and was seen by a lovely member of staff which im unallowed to name sadly. He clearly knows all his organisation values, as do i. Patient/customer focus Accountability Respect. Well done! Thank you! From patient 6208442192
Visited Accident and emergency services on September 2024
Review titled Salford Royal
Replied on 10 September 2024
Dear Sarah Thank you for taking the time to leave feedback on your recent experience at Salford Royal Emergency Department. It is great to hear that you felt that our colleagues demonstrated our values well. We will pass your feedback on to the department so they are aware of their achievements. Kind Regards Patient Experience Team Northern Care Alliance
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Review titled First Class Care
Rated 5 stars out of 5
by Margaret H - Posted on 21 September 2024
I had a brain Scan this morning at Salford Royal and to be honest was not looking forward to it. But my worry was in vain because the care and kindness that was shown to me by both the receptionist at Neurology scans and especially the radiologist were first class. He took the time to listen to my worries and answer my questions with patience and understanding and made the whole procedure more bearable. Thank you for your professionalism and care. We need more people like him working in the nhs. First Class. Thank you.
Visited Neurology on September 2024
Review titled Salford Royal
Replied on 23 September 2024
Dear Margaret Thank you for taking the time to share your experience of your scan and providing the team 5 stars. We always aim to deliver high-quality person-centred care and we were delighted to know you felt that team were patient, caring, professional and listened to your concerns. We have passed on your comments to the senior leadership team, so that the staff involved in your care can be recognised for their efforts, we are sure they will be thrilled to know you felt they delivered a 'first class' service! Kind regards The Patient Experience Team
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Review titled Absolutely appalled unacceptable
Rated 1 star out of 5
by Anonymous - Posted on 30 September 2024
Was sent to A&E with a serious issues was left to wait, no clear sign post to advertise that there was any delays, 8 hours later was told needed to wait further few hours, this time kept extending was given no pain relief, was left in a corner to suffer, uncaring behaviour, needs to be clear signs to show that there would be delays, instead of having to ask and to be left for 9 hours is unacceptable, especially as guideline and pledges state that 4 hours should be an acceptable time limit to see patients or to send them elsewhere or discharge 9/12 hours is absolutely unacceptable.
Visited Accident and emergency services on September 2024
Review titled Salford Royal
Replied on 03 October 2024
Dear Service User We were sorry to hear about the prolonged waiting time when you visited the A&E department and that you felt staff were uncaring and you were not offered adequate pain relief. Our aim is always to see and treat patients in a timely manner, prioritising patients in order of who present with symptoms of a potentially life-threatening illness or injury. We also note your feedback regards lack of visibility on current waiting times which we will escalate to the senior management team for review. Without more detail we are unable to comment on the departmental pressures at the time of your visit, therefore we encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, drop into one of the PALS offices on each hospital site, or email: pals@nca.nhs.uk. Your care episode can then be identified and be thoroughly investigated, allowing the team to provide feedback to you regarding this. Kind regards The Patient Experience Team
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Review titled Poor practice
Rated 2 stars out of 5
by Anonymous - Posted on 23 August 2024
Attended with a relative for a mri scan. Left waiting for over an hour, no explanation as to the delay. One member of staff who tried to perform cannulation did not wash her hands, was wearing a cardigan, 2 bracelets, rings, dangly earrings and false nails! Has the hospital and staff not heard of infection prevention and control.
Visited Major trauma on August 2024
Review titled Salford Royal
Replied on 27 August 2024
Dear Service User Thank you for taking the time to share your families experience of attending for an MRI scan. We always aim to deliver high-quality person centred care and we were sorry to hear that you felt there was a lack of communication and that our staff did not adhere to our strict infection control guidelines or uniform policy. We have passed on your comments to the senior leadership team for review, however without more detail we are unable to identify your care episode. We encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday or email: pals@nca.nhs.uk. Once we have located your relatives care episode, the case can be thoroughly investigated, allowing the team to provide specific feedback to your family regarding this matter. Kind regards The Patient Experience Team
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Review titled Amazing Care for Babies!
Rated 5 stars out of 5
by James Bailey - Posted on 27 August 2024
My youngest son has had croup twice. The Panda Unit at Salford Royal were amazing. Caring and efficient - would highly recommend. Many thanks again! X
Visited Children's & Adolescent Services on August 2024
Review titled Salford Royal
Replied on 28 August 2024
Dear Mr Bailey Thank you so much for taking the time to share your feedback about the care your son received from staff on the PANDA unit and awarding them a 5 star rating! We always aim to deliver high quality person-centred care and so we were delighted to hear you felt the staff were caring and efficient. We have escalated your lovely comments to the senior leadership team so that the staff involved in your care can be recognised for their efforts, we are confident they will be thrilled to know you would recommend them and thought they were amazing! Thank you once again for sharing your experience with us. Kind regards The Patient Experience Team
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Review titled nurse bed side manner needs addressing
Rated 1 star out of 5
by NICOLA MATHER - Posted on 30 August 2024
i had a ecg as part as my pre op. I was asked if a student could assist. I said yes. I walked in a room that had a curtain across the door opening. I was asked name etc then told to take my top and bra off and wait in the bed. i felt very exposed. The female nurse and female student continued to talk computers discussing importing to your sunrise system not engaging with me at all lying on a bed . no gown or dignity cover . The nurse subsequently starting to put stickers and wires on me. again didnt explain to me (only to the student) where to contact wires. no interaction with me at all. The nurse lifted my breast and stuck a sticker there , no advance warning , no apology i felt like a piece of meat ! after this i was told to get dressed and I was all done. I have had two natural births , several mammograms and i have never been treated like this before. I felt so uncomfortable. This particular nurse in my opinion needs engage with a patient and treat a patient with a bit more dignity . i am not a wilting flower ! i am strong person but this was enough for me to be vocal about and write this review. which if you knew me is saying something. I will not agree to a student being present in the future.
Visited Cardiology on August 2024
Review titled Salford Royal
Replied on 30 August 2024
Dear Nicola We were sorry to hear about your experience when you attended for an ECG as part of your pre-operative care. Our aim is to deliver high quality person-centred care and we are sorry to hear you felt uncomfortable during your procedure, that you felt your privacy and dignity were not maintained and you were disappointed with the communication from the nursing team. All feedback is important to us and we take all concerns extremely seriously, we are keen to look into this matter further however we will require more information to do so. We encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, or email: pals@nca.nhs.uk. Your care episode can then be identified and be thoroughly investigated, allowing the team to provide feedback to you regarding this. In the meantime, we will forward your comments to the senior leadership team for them to review. Kind regards The Patient Experience Team
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Review titled Still No Results
Rated 1 star out of 5
by Anonymous - Posted on 23 September 2024
My daughter had skin biopsy taken in July. She has been verbally told that the results have been received however has still not received the results or spoken to anyone about this. She is now having added stress as she is unaware of whether she needs any treatment or not. The results have been received by the hospital over 4 weeks ago but no information has been passed to her or her gp.
Visited Don't know on August 2024
Review titled Salford Royal
Replied on 23 September 2024
Dear Service Users We were sorry to hear about the prolonged wait for your daughters biopsy results. Without more detail we are unable to comment on the departmental pressures, therefore we encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, or email: pals@nca.nhs.uk. Your daughters care episode can then be identified and the results can be follow up, allowing the team to provide feedback to you regarding this. Kind regards The Patient Experience Team
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Review titled Experience of trip to A&E was horrifying
by S Handsley - Posted on 06 August 2024
After a 14 hour wait, very little communication and like being in a third world country, my partner and I left. The scenes we witnessed overnight whilst waiting in the A&E department, were not only shocking, but horrifying and terrifying at the same time. The amount of criminals coming through the doors and being given priority/special treatment was a disgrace to humanity. Frail & frightened old people who’d been sat on their own for outrageous amounts of time, witnessing such disorder and disrespect was truly disgraceful. My partner and I have been dumbfounded since leaving the hospital, we are in complete shock about what we witnessed and what we were put through and yet still didn’t get the treatment I so desperately needed. This country and our NHS and police system needs some serious looking at. One of the worst experiences of my life and my partner is terrified to go back. The governing bodies should be ashamed.
Visited Accident and emergency services on August 2024
Review titled Salford Royal
Replied on 07 August 2024
Dear S Handsley We were sorry to hear of you and your partners experience when you attended the A&E department and that you felt you had no alternative but to leave without treatment due to an excessive waiting time. Our aim is always to see and treat patients in a timely manner, prioritising patients in order of who present with symptoms of a potentially life-threatening illness or injury. Without more detail we are unable to comment on the departmental pressures, therefore we encourage you to contact the Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, drop into one of the PALS offices on each hospital site, or email: pals@nca.nhs.uk. Your care episode can then be identified and be thoroughly investigated, allowing the team to provide feedback to you regarding this. In the meantime, please ask for an urgent GP appointment or get help from NHS 111 if you're worried the symptoms are getting worse or are not getting better. Kind regards The Patient Experience Team
Information supplied by Northern Care Alliance NHS Foundation Trust