Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Can’t get through
Rated 3 stars out of 5
by Mrs Debbie Barker - Posted on 15 March 2024
I used to ring my specialists secretary, who was amazing, but unfortunately she is on long term sick. The phone isn’t picked up at the switchboard, I just get cut off. I really need to speak to a spinal secretary about my appointment but can’t get through to one. The patient pass only seems to deal with new referrals.
Visited Neurosurgery on March 2024
Review titled Salford Royal
Replied on 21 March 2024
Dear Debbie Thank you for taking the time to tell us about your experience when trying to contact Salford Royal. We are sorry to hear that you have had difficulty getting through on the phone and we would recommend that you make contact with our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk with as much detail as possible so that they can make contact with the department and ask them to contact you. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Blue badge discrimination
Rated 3 stars out of 5
by Anonymous - Posted on 16 March 2024
Attended for an appointment having a registered blue badge and barrier would not open. Pressed help to be told it would need to be re-registered as database was different. Parked and slowly walked a long distance to the parking office and told it couldn't be registered as only those attending regularly could register a blue badge. My ticket was validated for my free parking. I must have walked over a mile yesterday back and forwards then to my appointment elsewhere on the site. I am disabled and have limited mobility. Why is it that I am told different things and why are disabled people discriminated against based on how often they attend?. This is a disgraceful policy forcing those with limited mobility to walk to and fro because blue badge spaces are abused by those who don't need them so they can't get parked near their appointment. It shouldn't matter how often people attend if they have a blue badge it is registered as before.
Visited Don't know on March 2024
Review titled Salford Royal
Replied on 26 March 2024
Thank you for taking the time to tell us about your recent car parking experience at Salford Royal. We are extremely sorry to hear that you had difficulty in gaining access to a disabled space in our car park. We would ask if you could formally log your concern with our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk with as much detail as possible about your visit so that this issue can be addressed. In the meantime, please be assured that your comments have been seen by the senior leadership team. We would like to thank you for bringing this issue to our attention. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Really kind
Rated 5 stars out of 5
by Liz - Posted on 29 March 2024
The receptionist and radiographers on duty today, 29/3/24, at the Brooke Unit scanning dept, were really kind, professional and very reassuring. A credit to the NHS. Thank you
Visited Don't know on March 2024
Review titled Salford Royal
Replied on 16 May 2024
Dear Liz How kind of you to take the time to share that you felt the Radiography team at the Brooke Unit deserved a 5-star rating! This is appreciated and we will ensure colleagues in the scanning department get to see your lovely comments and know they made a difference. kind regards The Patient Experience Team
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Review titled Surgery Admission Lounge and Theatre
Rated 5 stars out of 5
by Skeels - Posted on 25 March 2024
Arrived at 7.30am over the weekend at the direction of AandE. The nurses were all so welcoming and said I should be in surgical triage unit but said I could stay on there as operation would be quicker and they are nurse led. They sorted everything out with triage unit and I was looked after so well by all the nurses on Surgical admissions lounge. The theatre staff came up to see me several times and were all amazing, I can't thank them enough. It was so spotlessly clean and all staff took time to explain what was happening all the way from the ward to the theatre. Would highly recommend this ward at Salford Royal Hospital.
Visited Don't know on March 2024
Review titled Salford Royal
Replied on 26 March 2024
Thank you for taking the time to tell us about your recent experience at Salford Royal. We are delighted to hear that our teams in the Surgery Admission Lounge were supportive and helpful during your procedure, and everything was explained well and that it was successful. In addition, thank you for highlighting the cleanliness of the department. We will pass on your kind words to those involved. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Different responses from different people?
Rated 3 stars out of 5
by Anonymous - Posted on 01 February 2024
I was referred urgently to dermatology by my GP and received a letter to say if there was no communication by a certain date then to call the hospital on the number provided. Date comes, I call the number. Person on the phone takes my details and starts talking about a previous referral from last year? I try to say that a new, more recent referral was made and then I just hear silence for 2 minutes so I call back later on. Another person picks up the phone and takes my details and says I need to contact my GP practice. I call my GP and they say they've had no communication from the hospital and to phone back and say this. I now call for the third time! I finally get through to a lovely gentleman who put me on hold and tries to figure out the situation (I now know the silence on the initial call was because I was on hold but the intial person never told me of this). I was told the consultants are yet to triage my referral as they are very busy and to call back in 2-3 weeks if I haven't received any communication from the hospital. This was a satisfactory answer, ashame it took several phone calls and an entire morning of waiting in caller queues for this to be cleared up. The intial letter I received following the urgent referral should be more accurate in terms of when I should expect to receive an update on my referral. Expecting to wait 1 week and then being told afterwards it may be upto 4 weeks in total is very annoying.
Visited Dermatology on February 2024
Review titled Salford Royal
Replied on 08 February 2024
Thank you for taking the time to leave feedback on your experience at Salford Royal Hospital. We would like to apologise if you have been told incorrect information by a member of our team and had to make several phone calls to establish your referral status. We will pass on your comments to our booking and scheduling team so they are aware of this feedback and can use it to make improvements in the future. If you require any further information, please don’t to hesitate to contact us. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Professional.
Rated 5 stars out of 5
by Stephen - Posted on 14 February 2024
Attended an appointment on Monday 12 February 2024 Everyone I met was professional, polite, efficient, calm and cheerful. My GP practice could learn from Salford Royal.
Visited Colorectal cancer services on February 2024
Review titled Salford Royal
Replied on 07 March 2024
Dear Stephen. Thank you for taking the time to leave feedback on your experience at Salford Royal. It is great to hear that you found our team to be professional and polite. We will ensure your kind words are shared with the team involved. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Thank you
Rated 5 stars out of 5
by Patel - Posted on 11 May 2024
Thank you so much As I got a second life. I have a extremely dangerous diseases known as Influenza A associated with encephalitis from the beginning i am confused and not able to pass the urine and weight was drastically decreasing along with this i have a lot of problem due to low oxygen,high pressure and any more. I am thankful that i was shifted here at Salford royal and in 2 weeks my recovery was getting faster and the staff all the amentities that provided to me i cant expect this things from any hospital. The staff, doctors, nurses and everything was good. Again thank you so much salford royal hospital
Visited Neurology on February 2024
Review titled Salford Royal
Replied on 16 May 2024
Dear Patel Thank you for taking the time to share your care experience at Salford Royal and provide us with a 5-star rating! It sounds like you have had quite the ordeal however we are delighted to hear about your recovery, and that you felt it was due to the care and attention for our staff. We would love to share your feedback with the team that cared for you and without all your details we can’t do that. If you get the opportunity to drop a line to Patient Advice and Liaison Service (PALS) either via 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday, or drop into one of the PALS offices on each hospital site or email: pals@nca.nhs.uk, we can identify the colleagues involved in your care and pass on your wonderful comments. Kind regards Northern Care Alliance
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Review titled Outstanding
Rated 5 stars out of 5
by David Rowlands - Posted on 13 February 2024
Treated for bcc biopsies and given full skin check by the team for my appointment on 13/02/24 at 18:30. Astounded at the high quality of care I received. I can not thank all the staff who were in presence enough.
Visited Dermatology on February 2024
Review titled Salford Royal
Replied on 07 March 2024
Dear David. Thank you for taking the time to leave feedback on your experience at Salford Royal. We are pleased to hear that your appointment went well and that we provided you with high quality care. We well pass on your kind words to the relevant teams. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Brilliant NHS experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 February 2024
I took my 88Yr old mother who has dementia into A&E after being sent in from her GP surgery with a heart rate of 144. We waited in A&E (there were about 100 people also in the waiting room). We were seen in triage after about an hour. The staff member was lovely with my mum and very informative explaining what she was doing and what to expect moving forward for my mum. We then returned to the waiting room for about another hour when we were called by two other nurses who took blood from my mum and did an ECG. Once again both these members of staff were so lovely and kind and caring with my mum. Once we were done with them we returned to the waiting room but were intercepted by another member of staff who took us straight through to another area of the hospital where my mum had another ECG and was seen by a lady consultant. Just as before the staff were really kind and lovely towards my mum. The consultant took particular care to come and explain what was happening and what they intended to do with/for my mum. My wife is an NHS professional in a different trust so I am fully aware of the pressures staff and particularly A&E staff are working under. We spent approximately 4-5 hours at Salford Royal. I cannot speak highly enough of the staff and how we were treated. It is people like this that make the NHS work despite the failures of the politicians. Thank you so very much.
Visited Accident and emergency services on February 2024
Review titled Salford Royal
Replied on 07 March 2024
Thank you for taking the time to leave feedback on your experience of our emergency department at Salford Royal. It is wonderful to hear that your time in our emergency department went well and that our team were kind and attentive towards your mothers needs. We are happy that your mother’s treatment plan was explained well, and you felt comfortable with her next steps. We will ensure that your kind words are seen by the teams in ED so that they can be sure of the difference they have made to your experience and of the great work they do every day. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 04 January 2024
Still waiting after 9.5 hours not seen anyone. Sort of triaged at front desk, by a nurse who asked me one question. But wasn't told it was triage. Accept it has been extremely busy but not told until I asked after 6 hours that the wait time was 10 hours. Appalled at the lack of communication . Triage never asked about other complications just ask if i had pins and needles and walked off. I actually had no feeling in my hand and still have no feeling in my foot. Plus i am diabetic. If i had of been told i could of come back the following morning. Which would have certainly helped me as now i am in agony withe the rest of my body sitting on these awful chairs. Plus the a&e department is filthy people have left rubbish everywhere and no one has been round cleaning in 10 hours probably longer. All i want to do is go home pain or no pain. Im disgusted
Visited Accident and emergency services on January 2024
Review titled Salford Royal
Replied on 09 January 2024
Thank you for taking the time to leave feedback on your experience at Salford Royal Emergency Department. All of our Emergency Departments have experienced unprecedented demand in recent weeks, and it has therefore meant that wait times are longer than expected. We would like to apologies if treatment times were not correctly displayed in the waiting rooms, and we will ensure this is looked into so that service users are aware of how long they should expect to be seen by the team. We are sorry to hear that the cleanliness of the waiting room was below our usual high standard, and that you found the chairs uncomfortable given the length of time you were using them. We will ensure your comments are passed on to our Estates & Facilities team. If you would like to discuss any of the matters raised during your visit, we would encourage you to contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk including as much detail of your visit as possible. Kind Regards The Patient Experience Team The Northern Care Alliance
Information supplied by Northern Care Alliance NHS Foundation Trust