Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled The kindest and most professional practice
Rated 5 stars out of 5
by María Amparo - Posted on 31 May 2023
I had a biopsy at my womb and the whole team was absolutely amazing, they work as a fantastic team together. The doctors explained me and answered my questions professional and patiently. During the process, they were kind, checked on me all the time and explained what was happening. The nurses of the team were extremely kind, they held my hand, looked after me and supported me the best way I could wish. I am so grateful and really appreciate their work and treatment.
Visited Gynaecology on May 2023
Review titled Salford Royal
Replied on 02 June 2023
Dear Maria Thank you for your five-star review and taking the time to share your experience of our services. We are so pleased to hear that your procedure went well, our team supported you throughout and that you felt you had been treated with kindness and professionalism. Your lovely comments have been passed to the senior leadership team to enable the staff involved to be recognised, we always aim to deliver person centred care, treatment and support and our staff will value hearing how they made a difference to your care. Kind Regards Patient Experience Team Northern Care Alliance
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Review titled Fantastic Treatment & Speed in the Emergency Dept
Rated 5 stars out of 5
by Christine Sandiford - Posted on 02 June 2023
Having fallen off my two step, step ladder on Sunday evg whilst painting my fence panel and landing very awkwardly on my already 'damaged' bones/ body, three days later and suffering a lot more pain I decided I had better get checked out properly at Salford Hsptl. I booked in around 1. 35pm and was leaving the Emergency Dept around 3pm having been assessed by two very warm and friendly professionals where I had it confirmed I had broken 2 ribs in my back. 😘 I was given a very thorough examination by a lovely Nurse and Male Doctor and was more than happy with my visit and experience there as always. Thank you again to you both.
Visited Accident and emergency services on May 2023
Review titled Salford Royal
Replied on 12 June 2023
Dear Christine Thank you for taking the time to leave feedback on your experience at Salford Royal and for your five star review. We are so pleased to hear that our Emergency Department was able to help you after what sounds like a nasty fall. It is great that you were assessed quickly and we were able to provide you with the care that you required. We will ensure that your comments are passed on to the senior leadership teams for the Emergency Department to enable them to praise those who provided your care. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Exceptional
Rated 5 stars out of 5
by Phil watkin - Posted on 09 May 2023
The staff were excellent.kind,professional and nothing was too much trouble I was made to feel safe and well looked after
Visited Neurology on May 2023
Review titled Salford Royal
Replied on 10 May 2023
Dear Phil Thank you so much for your extremely kind comments and 5-star rating! It is so good to hear you found our staff to be kind and professional and that you felt safe and cared for whilst receiving care from us. We would love to share this lovely feedback with the specific team you dealt with, we therefore ask if you would be kind enough to contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly on pals@nca.nhs.uk so we can identify which team delivered your care. Kind regards The Patient Experience Team Northern Care Alliance
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Review titled First Class Urology Dept and Hospital
Rated 5 stars out of 5
by John Chadwick - Posted on 11 May 2023
I would like to thank the consultants, doctors and staff for all that the team at Salford Urology Dept have done to look after me, especially after such a scary and unexpected emergency. The team's dedication were absolutely first class, and I cannot thank them all enough for acting so quickly when things took a turn for the worse. I know its early days after two excellent procedures from the team, but I am amazed how well I am progressing. Its such a huge relief not to have the catheter and to be able to go to the toilet properly! The sheer dedication and expertise makes me feel so grateful for all they have done and I have the utmost respect for you all, especially all the attention that my consultant gave me and my family at what was a worrying time for us all. I am so grateful to Salford Royal. The doctors, nurses and staff are first class! They looked after me during my stay there and I cannot thank them enough for all their patience and care whilst I was there. It truly is one of the best hospitals in the country. A great big thank you again.
Visited Urology on May 2023
Review titled Salford Royal
Replied on 19 May 2023
Dear Mr Chadwick Thank you so much for your 5-star rating and taking the time to share your experience of the Urology department; your description of the dedicated and expert staff is appreciated. Its pleasing to know that you felt all our staff including the consultant were patient and provided excellent person-centered care. It is rewarding for the staff to hear these kind comments. Your comments have been shared the senior leadership team for recognition of the staff involved in your care. Wishing you a continued swift recovery. The Patient Experience Team Northern Care Alliance
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Review titled Tried to contact Srft Dermotology
Rated 4 stars out of 5
by Gillian Paiella - Posted on 22 May 2023
Noone answers the phone, I need to contact to rebook an appointment, noone has got back to me, noone picks the phone up!
Visited Dermatology on May 2023
Review titled Salford Royal
Replied on 23 May 2023
Dear Gillian We are sorry to hear of the problems you have had trying to contact our Dermatology team to rebook your appointment. We were aware of some technical issues on the 0161 206 4100 line which have now been resolved, this is the correct telephone number. The lines can get busy, and we appreciate your frustration, we have asked the service team to contact you directly so that you can make the necessary arrangements. Kind regards The Patient Experience Team Northern Care Alliance
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Review titled Great service
Rated 5 stars out of 5
by Anne - Posted on 24 May 2023
I attended for Mri scan & the staff couldn't have been more friendly, helpful Certainly put me at ease
Visited Don't know on May 2023
Review titled Salford Royal
Replied on 26 May 2023
Dear Anne. Thank you for the five star review of our great services and sharing your experience at Salford Royal. We are happy to hear that the team made you feel comfortable and at ease. If you would like to give us more details on your visit so we can ensure the correct teams receive your feedback please contact our Patient Advice Liaison Service (PALS) on 0161 778 5665 or email them directly on pals@nca.nhs.uk Patient Experience Team Northern Care Alliance
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Review titled Exceptional
Rated 5 stars out of 5
by Phil watkin - Posted on 09 May 2023
The staff were excellent.kind,professional and nothing was too much trouble I was made to feel safe and well looked after
Visited Neurology on May 2023
Review titled Salford Royal
Replied on 10 May 2023
Dear Phil Thank you so much for your extremely kind comments and 5-star rating! It is so good to hear you found our staff to be kind and professional and that you felt safe and cared for whilst receiving care from us. We would love to share this lovely feedback with the specific team you dealt with, we therefore ask if you would be kind enough to contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly on pals@nca.nhs.uk so we can identify which team delivered your care. Kind regards The Patient Experience Team Northern Care Alliance
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Review titled Our heroes
Rated 5 stars out of 5
by Anonymous - Posted on 14 April 2023
You really know that you in the best hands with this team, you can feel that they genuinely care about you & do the very best for you. I can’t thank or sing their praises enough. I guess it is really true what they say not all hero’s wear capes.
Visited Dermatology on April 2023
Review titled Salford Royal
Replied on 02 May 2023
Dear Anonymous Many thanks for your amazing review! We are very grateful to you for taking the time to do this and we are thrilled to hear that you had a positive experience receiving care from Northern Care Alliance. We would be keen to learn which team you received care from so that we can share this kind feedback with them directly, as we are sure they would love to know what they did to deserve such wonderful feedback! Could we please ask that you contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly on pals@nca.nhs.uk so the team involved can be identified. The Patient Experience Team Northern Care Alliance
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Review titled I don’t think I should wait this long just to see someone
by Dave63 - Posted on 13 April 2023
In October 2020 I had a emergency operation on my back at Salford Royal in Salford to shave one of my disks, the operation was successful but since my operation my legs keep collapsing - it lasts for about 15 minutes then goes back to normal, it happened about every couple of months but it’s happening every week now. My consultant said it’s nothing to do with the operation, they can’t see anything on the MRI scan, so they referred me to Neurology at Salford Royal for an urgent appointment. That was in November 2022, I got a letter in January 2023 saying that it would be very beneficial for me to see a clinician, so they put me on the waiting list, but it’s very frightening, happening every week, and I don’t think I should wait this long just to see someone
Visited April 2023
Provided by Care opinion
Review titled Salford Royal
Replied on 02 May 2023
Dear Dave Apologies for our delay in responding to your concerns. We were sorry to hear about your situation and sympathise at your frustration at waiting to have an appointment with the neurology team. We value all comments as it helps us to continuously improve our service. We are committed to improve our patient experience and therefore we appreciate you bringing this to our attention. To allow us to investigate, can I ask that you contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly on pals@nca.nhs.uk with your details so they can identify your care episode and explore how we can move this forward. The Patient Experience Team Northern Care Alliance
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Review titled Fantastic team
Rated 5 stars out of 5
by Simon Peck - Posted on 23 April 2023
My son broke his leg earlier today and I just wanted to express how grateful we are for the help and assistance he received at the Panda unit. We very much appreciate how hard all the staff work at this unit and throughout the hospital. You are a credit to the NHS as he was seen, reviewed, stabilised and allowed to go home on crutches within a very short period of time. Recovery will be shorter thanks to the swift actions of doctors, nurses and administrators who helped. Thanks Royal Salford (Panda) - great effort
Visited Children's & Adolescent Services on April 2023
Review titled Salford Royal
Replied on 02 May 2023
Dear Mr Peck Many thanks for taking time to write your review of our PANDA Unit. We always appreciate any feedback, especially when the comments are as kind as yours. We are delighted to hear that you and your son had a positive experience whilst receiving treatment for his broken leg. We are really pleased you were impressed by the hard working and efficient staff in the unit. Your comments will be shared with the senior leadership team of the Emergency Village so they can acknowledge the staff involved in your sons care. May we wish your son a continued swift recovery. The Patient Experience Team Northern Care Alliance
Information supplied by Northern Care Alliance NHS Foundation Trust