Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Salford Royal.
Reviews
-
Review titled Fantastic
Rated 5 stars out of 5
by Ann Marie Franklin - Posted on 22 June 2024
I had emergency surgery to remove a cancer tumor in colon, and emergency hysterectomy to remove cancer on my ovary, doctors, nurses, all staff on ward b2m, thank you all so much for what you done for me. Fantastic hospital.
Visited Accident and emergency services on May 2024
Review titled Salford Royal
Replied on 24 June 2024
Dear Ann Marie. Thank you for taking the time to leave feedback on your recent experience at Salford Royal. We are so pleased to hear the the team on B2M were able to support you, and deliver fantastic care during what im sure was a troubling time. We will ensure that your kind comments are passed on to the team so they know what a difference they have made. Kind Regards. The Patient Experience Team. Northern Care Alliance.
-
Review titled Excellent Care
Rated 5 stars out of 5
by MRS GWEN CHARNOCK - Posted on 02 April 2024
Just wanted to say how much we appreciated the care and attention my Dad received at the Renal Unit at Salford Royal today. Everyone we met - including the Reception/Patient Admin, were very helpful, caring and made my Dad feel very welcome on the unit. Everyone went out of their way to make our experience pleasant. The Renal Consultants and Chronic Kidney Team are simply excellent. They really take the time to discuss treatment plans with you - both in hospital and once you've been discharged. NHS treatment at it's best... Highly recommended.
Visited Nephrology on April 2024
Review titled Salford Royal
Replied on 16 May 2024
Dear Mrs Charnock Thank you for your feedback on your Dad's experience at the Renal Unit at Salford Royal. We always welcome patient feedback but especially when it is as kind as yours. Our staff always aim to deliver high quality person centred care and it is fantastic to hear that you both felt all of the staff were very helpful, caring and welcoming and that the Renal Consultants and Chronic Kidney Team were excellent by thoroughly explaining the treatment planned. Your comments have been passed onto the Renal Unit so the staff are aware of your gratitude, thanks and recommendation to others. Kind regards The Patient Experience Team
-
Review titled Care & Compassion
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
My Mother in law was brought into A&E on 28th April, and very quickly sadly died. My husband and I just managed to get there in time to be with her. Unfortunately I can't remember the names of the Female doctor and the pregnant nurse who looked after us, but wanted to tell you our heartfelt thanks for all the kindness and compassion you showed us during this difficult time. I appreciate, being a nurse, how busy your department is, but we never felt like we were being rushed or anything. We just wanted you to know how much your kindness meant to us at that difficult time.
Visited Accident and emergency services on April 2024
Review titled Salford Royal
Replied on 24 May 2024
Dear Service Users We were sorry to hear of the passing of your mother-in-law, please accept our condolences at this sad time. We especially appreciate you sharing with us that you felt the staff in the Emergency Department were kind and compassionate, and that you felt you had the necessary time whilst you were there. We will pass on your lovely feedback to the senior leadership team so that the staff involved in your family’s care, are able to see your grateful comments regards the support and care they provided. Kind regards The Patient Experience Team
-
Review titled Amazing staff and treatment
Rated 5 stars out of 5
by Mark Freeman - Posted on 25 April 2024
Went in 18th April for surgery on my bowel, everyone from the receptionist, nurses, cleaners and physio were the most pleasant, patient and polite people I’ve met. They made the experience so much more easier to deal with, they were always happy to answers questions or just chat if they had the time. Wards I was on were clean, toilets were always kept clean, always offered a brew and water jugs were always topped up, had plenty of space around my bed for visitors. Enjoyed helping giving students an insight on enhanced recovery (even one was brave enough to watch the surgery itself). So thank you to all the staff involved in my treatment and care.
Visited Colorectal cancer services on April 2024
Review titled Salford Royal
Replied on 16 May 2024
Dear Mr Freeman Thank you for your post and awarding the team who delivered you care 5-stars! We are delighted to know you felt that the whole team were friendly, patient and polite and that they were happy to answer any questions that you had. We appreciate your feedback on the facilities and catering and pleasing to know you felt they were clean and well managed. Thank you for allowing our medics of the future observe your treatment! Your comments have been escalated to the senior leadership team so the colleagues involved in your care can be recognised and informed that they made a positive difference to your care. Kind regards The Patient Experience Team
-
Review titled Excellent Staff at Panda unit
Rated 5 stars out of 5
by Gill - Posted on 05 May 2024
Attended Panda unit with 5 year old daughter who had suffered head injury. All staff were compassionate and friendly and great with my child. HCA jeans was fantastic - got my daughter smiling even though she had serious injury and nurse L was brilliant at explaining next steps and how to care for her at home. We were seen quickly too and they couldn't do enough to for us. Thanks everyone. Daughter loves her teddybear too, cuddles it all the time
Visited Accident and emergency services on April 2024
Review titled Salford Royal
Replied on 16 May 2024
Dear Gill We were delighted to read about your families experience when they attended our PANDA Unit. Your post has been shared with our staff there and they were thrilled to know that you and your daughter thought that they were friendly, compassionate and helpful. We are also glad your daughter is enjoying taking care of her teddy bear! Kind regards The Patient Experience Team
-
Review titled Bad service
Rated 1 star out of 5
by Anonymous - Posted on 09 April 2024
I was on the hospital with strong chest pain from 16.45 pm on 8 april till 6.50 am 9 april without a doctors visit
Visited Accident and emergency services on April 2024
Review titled Salford Royal
Replied on 12 April 2024
Thank you for taking the time to leave feedback on your recent experience of our services at Salford Royal Emergency Department. To investigate the matter further we and respond appropriately we would encourage you to contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk with as much detail of your visit as possible. Kind Regards The Patient Experience Team The Northern Care Alliance
-
Review titled Rude
Rated 1 star out of 5
by J Davies - Posted on 09 April 2024
Sunday morning I reluctantly took myself to Trafford hospital with an abscess in my throat. A quinsy. I was sent to Salford Royal ENT urgently. Sadly I had to see the A &E triage nurse. She phoned ENT and told them I had no symptoms apart from a raised heartbeat probably due to rushing into A &E. Why did she think it ok to talk to me and my partner as though we were complete fools. She said I didn't have hot potato neck!! Rude rude rude. Went through to ENT. Hooked up to IV antibiotics steroids had abscess drained and spent two days in hospital. Triage nurse shouldn't be working with the public. She obviously hates her job and people. It upset me I felt a complete fool a time waster and a fraud. I look forward to a response. Let's not forget a I didn't pitch up at A&E I was sent by a doctor.
Visited Accident and emergency services on April 2024
Review titled Salford Royal
Replied on 12 April 2024
Thank you for taking the time to leave feedback on your recent experience of our services at Salford Royal Emergency Department. We are extremely sorry to hear that your experience during triage assessment was not up to our high standard and we would like to apologise. We have forwarded your comment on to the senior leadership team so your feedback can be noted. We would encourage you to contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk with as much detail of your visit as possible so that we can investigate the matter further. Kind Regards The Patient Experience Team The Northern Care Alliance
-
Review titled Professional and Personal Service
Rated 5 stars out of 5
by Roy Harding - Posted on 20 March 2024
I’d like to thank all the staff in the Endoscopy Unit for the fantastic care and treatment I received today, both before and during my procedure. Everyone was professional but most importantly caring, putting me at ease, and making a potentially stressful time, as relaxing as possible.
Visited Don't know on March 2024
Review titled Salford Royal
Replied on 26 March 2024
Thank you for taking the time to tell us about your recent endoscopy experience at Salford Royal. We are glad to hear that our teams were able to put you at ease before and after your procedure and made the process less stressful. We will pass on your kind words to those involved so they know what a difference they have made to your care. Kind Regards The Patient Experience Team The Northern Care Alliance
-
Review titled Exemplary care and kindness from Victoria in A&E
Rated 5 stars out of 5
by William Winstanley - Posted on 17 March 2024
The gentle care and kindness I experienced today from a doctor I'm prevented from naming, and her colleagues in A&E, I shall never forget. The diagnosis was swift and the provision of walking aids was perfect William Winstanley
Visited Accident and emergency services on March 2024
Review titled Salford Royal
Replied on 26 March 2024
Dear William. Thank you for taking the time to tell us about your recent Emergency Department experience at Salford Royal. We are pleased to hear that our team were supportive and sensitive during your visit and through your care. We will pass on your kind words to those involved. Kind Regards The Patient Experience Team The Northern Care Alliance
-
Review titled Fantastic care and follow on
Rated 5 stars out of 5
by Skeels - Posted on 25 March 2024
When I dialled 999 due to having an severe allergic reaction to an antibiotic I was scared and frightened. The paramedics took me into Salford Royal A&E and every member of staff I came across was friendly, patient and caring. I spent 7 hours in Majors 2 and they wee super busy but very well organised. I received the help I needed plus a referral for surgery the next day. They were thorough and kept me calm. Thanks so much.
Visited Accident and emergency services on March 2024
Review titled Salford Royal
Replied on 26 March 2024
Thank you for taking the time for leave a 5 star review of your experience at Salford Royal Emergency Department. We are happy to hear that our team in A&E were supportive and sympathetic of your visit and were patient and caring towards you. We will pass on your kind words to those involved so they know what a difference they have made to your care. Kind Regards The Patient Experience Team The Northern Care Alliance
Information supplied by Northern Care Alliance NHS Foundation Trust