Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 04 January 2024
Still waiting after 9.5 hours not seen anyone. Sort of triaged at front desk, by a nurse who asked me one question. But wasn't told it was triage. Accept it has been extremely busy but not told until I asked after 6 hours that the wait time was 10 hours. Appalled at the lack of communication . Triage never asked about other complications just ask if i had pins and needles and walked off. I actually had no feeling in my hand and still have no feeling in my foot. Plus i am diabetic. If i had of been told i could of come back the following morning. Which would have certainly helped me as now i am in agony withe the rest of my body sitting on these awful chairs. Plus the a&e department is filthy people have left rubbish everywhere and no one has been round cleaning in 10 hours probably longer. All i want to do is go home pain or no pain. Im disgusted
Visited Accident and emergency services on January 2024
Review titled Salford Royal
Replied on 09 January 2024
Thank you for taking the time to leave feedback on your experience at Salford Royal Emergency Department. All of our Emergency Departments have experienced unprecedented demand in recent weeks, and it has therefore meant that wait times are longer than expected. We would like to apologies if treatment times were not correctly displayed in the waiting rooms, and we will ensure this is looked into so that service users are aware of how long they should expect to be seen by the team. We are sorry to hear that the cleanliness of the waiting room was below our usual high standard, and that you found the chairs uncomfortable given the length of time you were using them. We will ensure your comments are passed on to our Estates & Facilities team. If you would like to discuss any of the matters raised during your visit, we would encourage you to contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk including as much detail of your visit as possible. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Forward application
Rated 4 stars out of 5
by Anthony platt - Posted on 15 January 2024
Went to my appointment 7th Jan seen the the dermatologist who was very informative and she reassuringly explained the process that I needed 2 lesions removing and I should be seen in 2weeks, I've since rang up dermatology and ive been informed that it could be about 4/5weeks of waiting but my concern is how do i know were I am on the waiting list the reason for this is that if I knew my date then I can plan what I'm doing and also know were I am on there waiting list.
Visited Dermatology on January 2024
Review titled Salford Royal
Replied on 16 January 2024
Dear Anthony Thank you for taking the time to share your experience whilst under the care of our Dermatology team and we are sorry you were disappointed that you were not given a date for your procedure. To enable you to find out more about your appointment, can we ask you contact our Patient & Liaison Service (PALS) on 0161 778 5665 between 09:30 hours and 16:30 hours Monday to Friday or drop into one of the PALS offices on each hospital sites or email: pals@nca.nhs.uk. They will be able to look into your care episode on advise further. Kind regards The Patient Experience Team
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Review titled 8 hours of waiting
Rated 1 star out of 5
by Anonymous - Posted on 14 January 2024
After 8 long hours of waiting in a very dirty waiting room the doctors word was sadly “I can can not pint point any issue” and sent me home with strong pain killers. I’m still in pain and don’t know what to do or where to go to get help.
Visited Accident and emergency services on January 2024
Review titled Salford Royal
Replied on 18 January 2024
Dear Anonymous Thank you for taking the time to post your experience. We were sorry to hear about your lengthy wait and that you are still in pain following your visit. Our Emergency Department’s role is to rule out and treat immediately life and limb threatening problems. For any ongoing symptoms, they would advise patients to seek community management, such as GP, pharmacy etc. As the doctor was able to confirm that there were no signs of acute serious illness, we would reinforce that you seek further advice from your GP or Pharmacy on this occasion. We will also forward your comments regards the environment to the senior leadership team for them to review and we hope that your situation resolves very soon. Kind regards The Patient Experience Team
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Review titled Wait time for an appointment 90 weeks
Rated 1 star out of 5
by Tony Pearson - Posted on 31 January 2024
Having waited 26 weeks for an appointment today I was told it hasn’t been too long because the wait is up to 90 weeks so I only have another year to wait !! This is in addition to waiting already since June 2023 for a referral to be made to Salford in October. The website states average wait for 9/10 is up to 18 weeks this is clearly not the case !!!
Visited Ear, Nose & Throat on January 2024
Review titled Salford Royal
Replied on 08 February 2024
Dear Tony Thank you for taking the time to leave feedback on your experience at Salford Royal Hospital. We are sorry to hear that you are experiencing delays in your treatment. We would advise you to contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly to pals@nca.nhs.uk so that we are able to escalate your comments to the correct department and provide you with an appropriate response. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled A fantastic service with excellent communication
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
I was referred for a dermatology issue and have been so impressed with the speed with which I have been seen following an initial assessment, the professionalism of the staff including those booking appointments for me, and the communication throughout the process. Absolutely brilliant all round. Thank you so much.
Visited Dermatology on January 2024
Review titled Salford Royal
Replied on 18 January 2024
Dear Anonymous Thank you for post regards your recent experience of our Dermatology Service, we appreciate the time you have taken to do so. It is always a pleasure to hear patient feedback, especially when it is as kind as yours. We make every effort possible to provide person-centred care and we are delighted to hear that you felt our staff were professional and provided good communication all the way through the process. Your comments will be passed to the senior leadership team so the colleagues involved in your care can be recognised. Kind regards The Patient Experience Team
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Review titled Ward l2 ladywell building
Rated 5 stars out of 5
by Beverley Murray - Posted on 11 December 2023
Arriving in accident and emergency. I received excellent care, from caring and able staff. I felt safe at all times and infirmed. Transfered onto l2 the excellent care continued. I experienced nursing staff who demonstrated excellent skills and empathy. Thank you
Visited Gastrointestinal and Liver services on December 2023
Review titled Salford Royal
Replied on 22 December 2023
Dear Beverley Thank you for taking the time to tell us about your experience at Salford Royal. It is great to hear that from arriving at our Emergency Department to being transferred to L2 you found the care to be excellent and our team demonstrated excellent skills and empathy. We will ensure your kind words are seen by the team so they know what a difference they have made to your care. Kind regards The Patient Experience Team Northern Care Alliance
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Review titled Caring attitude
Rated 5 stars out of 5
by Eric Mitchell - Posted on 31 December 2023
Endocrinology department at Salford Royal hospital has been for me a revelation. I apparently have my current condition which is being treated with a caring and professional attitude. The staff are friendly and explain everything that is relevant to my condition. I have nothing but praise for their care .This is from the consultants down to the nurses. Many, many thanks.
Visited Endocrinology and Metabolic Medicine on December 2023
Review titled Salford Royal
Replied on 12 January 2024
Dear Eric Thank you for taking the time to leave feedback on your experience of our Endocrinology department at Salford Royal. It is great to hear that you have found our services a revelation, and that our team have shown a caring a professional attitude. We will ensure that you kind words are seen by the relevant teams, so they know what a difference they have made to you care. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled HASU Stroke Ward
Rated 5 stars out of 5
by Doris's Daughter - Posted on 05 December 2023
The staff on HASU ward where amazing. My mother was admitted recently and she could not have received better care. All the staff deserve a medal there care of my mother was exceptional. I cannot praise them enough. Keep up the good work and thank you all so much.
Visited Stroke on December 2023
Review titled Salford Royal
Replied on 22 December 2023
Thank you for taking the tie to leave feedback on your families experience of HASU at Salford Royal. It is lovely to hear that the team were able to provide great person-centred acre for your mother. Our team certainly do deserve a medal and we will ensure that your kind words are passed on so they know what a difference they have made to you mothers care. Kind regards The Patient Experience Team Northern Care Alliance
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Review titled Excellent Care
Rated 5 stars out of 5
by colin packham - Posted on 20 December 2023
I had thyroid removal surgery on 8/12/2023 and after the surgery was put on Ward b2. The care I received was excellent, kept me up to date with everything that was happening, always made sure I was comfortable and always on time with medication. Nothing was too much trouble and there was a nice friendly atmosphere on the ward with staff and patients. Even now 8 days after I was discharged a parcel has arrived in the post with my phone charger in that I had left behind so good honest staff as well as they easily could of put it in lost property or just told me they had it but to post it to me without me even asking them if I had left it there was a really nice thing to do. This was my first ever stay in hospital and my impression of the Nhs , Salford Royal and particularly all the staff on Ward b2 couldn’t be any higher. Thank you.
Visited Endocrine and thyroid surgery on December 2023
Review titled Salford Royal
Replied on 22 December 2023
Dear Colin Thank you for taking the time to leave feedback on your experience at Salford Royal. We are so pleased to hear that the team on B2 were able to provide you with high quality care and that they made you feel welcome and cared for. It is great to hear that you found our team to be friendly and helpful and the ward and a good atmosphere as this really makes a difference when you are not feeling your best. We will ensure your kind words are seen by the team so they know what a difference they have made to your care. Kind regards The Patient Experience Team Northern Care Alliance
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Review titled 14 hour wait, walked out
Rated 1 star out of 5
by Anonymous - Posted on 12 December 2023
Arrived at A&E at 3pm with redness and pain in my arm. Told it was an internal infection, possible sepsis by the on call GP. Refereed over to A&E canular fitted ready for IV antibiotics. After several hours maybe 6 was told I was to be seen soon. Ended up walking home at 5am still not being seen. I am now going to go elsewhere to be seen. Absolutely diabolical. I completely understand the NHS is in crisis, however 14 hours, I just hope I don’t have sepsis.
Visited Accident and emergency services on December 2023
Review titled Salford Royal
Replied on 22 December 2023
Thank you for taking the time to leave feedback on your experience of the Emergency Department at Salford Royal. We are sorry to hear of your extended wait time. Our Emergency Departments are experience increased volumes which unfortunately has increased wait times. We apologise for this and would encourage you to continue to use our services should you need to in the future. Kind regards The Patient Experience Team Northern Care Alliance
Information supplied by Northern Care Alliance NHS Foundation Trust