Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Salford Royal.
Reviews
-
Review titled Finally got somwhere
Rated 4 stars out of 5
by TeeJay - Posted on 28 October 2023
After contacting PALS regarding a previous review, I would wish to thank them for sorting out my complaint promptly and arranging for an appointment with a consultant who gave me the answers on my problem. If I had not contacted PALS I would probably have been left in the system so I cannot thank them enough
Visited Don't know on October 2023
Review titled Salford Royal
Replied on 06 November 2023
Dear Teejay Thank you for taking the time to leave feedback on your experience at Salford Royal. We are happy to hear that you have been assisted by our PALS team and have been able to see the consultant regarding your treatment. Should you require any further assistance please do not hesitate to contact our team. Kind Regards The Patient Experience Team Northern Care Alliance
-
Review titled compassionate care
Rated 5 stars out of 5
by Steven Nixon - Posted on 03 October 2023
My mother was taken ill at around midnight on the evening of the 24th and 25th of Sept 23, she had a massive bleed to the brain, and the prognosis was poor. From the start of the 999 call through to my mothers passing 20hrs later there was nothing but compassion from the whole team, for my mother and all the family members that managed to get to mums side. So please could you pass on the families gratitude to the whole team. 999 and ambulance operators, and crew. The medical care team. and the unseen members of staff, office staff, cleaners, caterers and the many more that we will never have the chance of meeting or knowing. You all made a team difference when it came to our needs.
Visited Accident and emergency services on September 2023
Review titled Salford Royal
Replied on 05 October 2023
Dear Steven Thank you for taking time to leave feedback on you and your families experience of our services at Salford Royal Hospital We are sorry to hear that your mother passed, and would like to send our condolences to your family. It is wonderful that our team were able to support you through this difficult time, and they will be pleased to know what a difference they made to your mother’s care. We will ensure that your kind words are shared with the relevant individuals and leadership teams so their kindness and compassion can be commended. Kind Regards The Patient Experience Team Northern Care Alliance
-
Review titled Unpleasant experience with 11 hours waiting time in A&E
Rated 1 star out of 5
by Anonymous - Posted on 10 September 2023
I recently visited NHS A&E Salford Royal due to a head injury, and I wanted to share my experience to help improve the system as it clearly needs improving. I had to wait for an extended 11 hours to see a doctor, which was quite distressing the least. During my time there, besides the ridiculous waiting times. I encountered several issues: 1. Triage Experience: One of the triage nurses attempted to take my blood but ended up causing a significant bruise on my upper arm. I had concerns about their training, as the needle even came out of my skin during the process so the nurse needed to do it again. When I asked for assistance to stop the bleeding on my head, I was directed to find the doctors and other nurse staff myself inside the unit, which was a bit unsettling. 2. Medical Procedure: After some strange looks from staff as I got in by myself as told by the triage nurse, it was decided by one of the nurse to use skin adhesive as it was a clean cut. The whole process was less than ideal. I was placed in a corridor without even a tissue at hand, and during the application, the adhesive dripped onto my face, eyelashes, and clothing. This made me feel uncomfortable and concerned about my safety. It could have easily gone into my eyes. 3. Communication and Waiting Time: Throughout my visit, I repeatedly inquired about the waiting time to see a specialist to assess my injury. Unfortunately, I was met with additional waiting time estimates each time, which added to my frustration. Many patients did not have my patience and they were leaving without seeing a doctor. 4. Amenities: The hospital lacked readily available food options, with only one working vending machine for hot drinks. Many patients, like me, had to endure the long wait without access to nourishment. 5. Overall Experience: My 11-hour wait for attention for a head injury, even a minor one, is not right in a modern society. While I understand the need to prioritize life-threatening cases, the lengthy wait and lack of amenities left me feeling like the system needs desperately improvement to say the least. I arrived at 15:00 and left at 02:00 the next morning. I am not sure leaving a feedback will improve the situation but I needed to raise my concerns nonetheless. The NHS staff is clearly overwhelmed with the volume of patients and they need government support to manage the situation better. I hope that my feedback can contribute to enhancing the overall experience for patients in similar situations, ensuring that everyone receives the care and attention they need in a timely and comfortable manner. Thank you for considering these concerns.
Visited Accident and emergency services on September 2023
Review titled Salford Royal
Replied on 14 September 2023
Thank you for taking the time to share your detailed feedback about your recent visit to Salford Royal Hospital. We truly appreciate your input as it helps us identify areas that need improvement. We understand your frustration regarding the extended waiting time, which can be distressing. Your concerns about the triage experience, medical procedure, communication, and amenities are duly noted. We take these matters seriously and will review them carefully to address any issues related to patient care, safety, and comfort. If you would like to further discuss your concerns or provide additional information, we encourage you to get in touch with our Patient Advice and Liaison Service (PALS) team. You can reach them at 0161 778 5665 or email them directly at pals@nca.nhs.uk. They will be able to investigate your feedback in more detail and assist you in addressing any specific issues you've raised during your visit. Once again, thank you for your feedback, and we hope that your insights contribute to positive changes in our healthcare system. If you have any further comments or suggestions, please feel free to share them with us. Kind Regards The Patient Experience Team Northern Care Alliance
-
Review titled "Where does this leave me now"
Rated 3 stars out of 5
by Tee Jay - Posted on 16 September 2023
Was referred to Spinal team Dec. 2022 after x ray diagnosis for slipped disc at Fairfield hospital. Salford got in touch and had CT scan Mar.2023. Eventually had appointment to discuss with consultant Sept.2023. On being called in to see said consultant in a very busy clinic, was greeted with Hello, I am not the person you should be seeing and I am not from this hospital, no sympathy, empathy on my pain/condition and told not to believe anything I had been diagnosed after a previous x ray prior to be being referred to Salford. So was ushered out of the door not knowing whether I will receive a diagnosis letter or further referral to another or correct consultant. My whole experience was totally bewildering and left wondering "what was all that about" after waiting nearly a year to see someone for a diagnosis
Visited Orthopaedics on September 2023
Review titled Salford Royal
Replied on 19 September 2023
Dear Tee Jay, We were sorry to hear of your recent experience and appreciate your frustration. In order to help us investigate this further, could we ask that you contact our Patient Advice and Liaison Service (PALS) team at your earliest convenience so that they can identify your care episode and establish this best course of action regards your future care. You can reach them at 0161 778 5665 or email them directly at pals@nca.nhs.uk. Kind Regards The Patient Experience Team Northern Care Alliance
-
Review titled Absolutely appalling
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2023
Entered the hospital at 0600 with a 2 year old child who has a sore wrist and 9 hours later still just sat around the hospital waiting for results. This is ridiculous even for an adult. Passed from 1 person to another with misleading wait times. How on Earth can you just leave children for that length of time? We treat animals better than patients are treated by the NHS.
Visited Children's & Adolescent Services on September 2023
Review titled Salford Royal
Replied on 06 September 2023
Thank you for taking the time to share your feedback with us regarding your recent visit to Salford Hospital. We are sorry to hear of the extended waiting time that you experienced at our Emergency Department. PANDA aim to see, treat and discharge patients within 4 hours, if a speciality is involved then this process can unfortunately take longer. This is more likely at weekends as specialist teams are an on-call team covering the whole hospital – for orthopaedics this includes trauma, adult inpatients as well as both paediatrics and adults in the Emergency Department. They may then need to be referred to a different hospital which again can make the process longer. Please be ensured that all feedback is shared with the senior leadership team in order to improve our services. If you would like to give us more details about your experience, please contact our Patient Advice and Liaison Service PALS who will be able to investigate your concerns thoroughly on 0161 778 5665 or email them directly to pals@nca.nhs.uk Your feedback is invaluable to us as we continuously strive to improve our services and provide the best possible care to our patients. Kind Regards The Patient Experience Team Northern Care Alliance
-
Review titled Waste of Resources
Rated 3 stars out of 5
by Anonymous - Posted on 24 September 2023
I’ve had a colonoscopy booked and cancelled ten times this year. The inconvenience aside, for every occasion that the procedure has been rebooked, despite me requesting (and on latter occasions, begging) that the required preparatory medicine not be resent to me, on each occasion, I have received more. I now have 10 unopened preparatory medicines, which, when I enquired about returning, I was told would only be disposed of. What a criminal waste of funding and resources. Please review this crazy ‘procedure’ and address its failings. Good taxpayers’ money is funding this type of inefficiency and waste, and all at a time when the NHS is crying out for more support and funding!
Visited Don't know on September 2023
Review titled Salford Royal
Replied on 27 September 2023
We want to express our sincere regret for the challenges you've faced in your recent interactions with colonoscopy bookings at Salford Royal Hospital. Your feedback is genuinely important to us. We understand your frustration with the multiple cancellations and the repetitive deliveries of preparatory medicine. We take these matters seriously and will review them carefully to address any issues related to patient care, safety, and comfort. If you would like to further discuss your concerns or provide additional information, we encourage you to get in touch with our Patient Advice and Liaison Service (PALS) team. You can reach them at 0161 778 5665 or email them directly at pals@nca.nhs.uk. They will be able to investigate your feedback in more detail and assist you in addressing any specific issues you've raised during your visit. Kind Regards The Patient Experience Team Northern Care Alliance
-
Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 10 September 2023
Came to Dermatology Outpatients today for removal of basal cell carcinomas (2)...the staff were excellent. Explained everything before hand, gave local anaesthetic...painless. Brilliant, so caring. Removed, stitched, put dressing on. Was on time. Cannot fault anything. A credit to NHS.
Visited Dermatology on September 2023
Review titled Salford Royal
Replied on 14 September 2023
Thank you for taking the time to share your positive experience at Salford Royal Dermatology Outpatients department. Our dedicated staff strives to provide the best care possible, and your kind words are a testament to their hard work and commitment. It's great to hear that you found them excellent, caring, and efficient. We appreciate your feedback, and it serves as a source of motivation for our team. We believe that clear communication and a painless experience are crucial, and we're pleased to know that you felt well-informed and comfortable throughout the procedure. Once again, thank you for your kind words and if you have any further feedback or questions, please do not hesitate to reach out. Kind Regards The Patient Experience Team Northern Care Alliance
-
Review titled WiFi for long term inpatients
Rated 5 stars out of 5
by Nilesh Gadani - Posted on 25 August 2023
Hi I have been an inpatient since the end of May 2023 spending time in various wards before my treatment started once moved to heamatology ward. Bear in mind that this ward has patients who all have to isolate in their own rooms with little communication. The WiFi in here is a shambles and keeps dropping, the staff have have tried to get this rectified but nothing ever gets done. Please sort out this issue as WiFi is so important to the patients in this ward.
Visited Haematology on August 2023
Review titled Salford Royal
Replied on 01 September 2023
Dear Nilesh Thank you for taking the time to leave feedback on your experience at Salford Royal Hospital. We are sorry to learn that the hospital WiFi has not meet your expectations and we have not been able to rectify this. We continuously look for improvements to our services and your feedback will help our Estates and Facilities team develop improvements for the future. Your comments have been passed to the appropriate leadership teams. Kind Regards The Patient Experience Team The Northern Care Alliance
-
Review titled Waiting times
Rated 2 stars out of 5
by Gillian Mcmullen - Posted on 05 August 2023
8 hour wait for ambulance. My husband in A&E for 17 hours. Unacceptable for an 84 year old with dementia. Although he was well looked after, the length of time taken was terrible. The department really should look into why this is happening on a regular basis. It's exhausting and upsetting for both patient and relative.
Visited Accident and emergency services on August 2023
Review titled Salford Royal
Replied on 10 August 2023
Thank you for taking time to share your experience and concerns regarding the recent care your husband received in Salford Royal Hospital. We are sorry to hear of the extended waiting time that you experienced at our Emergency Department. Please be ensured that all feedback is shared with the senior leadership team in order to improve our services. If you would like to give us more details about your experience, please contact our Patient Advice and Liaison Service PALS who will be able to investigate your concerns thoroughly on 0161 778 5665 or email them directly to pals@nca.nhs.uk Your feedback is invaluable to us as we continuously strive to improve our services and provide the best possible care to our patients. Kind Regards The Patient Experience Team Northern Care Alliance
-
Review titled Fabulous staff
Rated 5 stars out of 5
by Helen Hyde - Posted on 08 August 2023
I can not fault the staff in the irvin building they bent over backwards to help me and my friend who had travelled along way as we were hungry and cafe had shut many thanks again xxx
Visited Dermatology on August 2023
Review titled Salford Royal
Replied on 10 August 2023
Dear Helen, Thank you very much for taking the time to share your positive experience at Salford Royal Hospital. We're delighted to hear that you and your friend received exceptional assistance from our team at the Irvin Building. It's heartening to know that our personnel went above and beyond to provide you with the help and support you needed, especially after your long journey. We understand how important it is to have a comfortable and welcoming experience, especially when traveling far from home. Your kind words inspire us to continue delivering five-star service to all our patients. We truly appreciate your gratitude and will make sure to share your feedback with our team members. Once again, thank you for your kind words. If you have any further feedback or questions in the future, please don't hesitate to reach out. Kind Regards The Patient Experience Team Northern Care Alliance
Information supplied by Northern Care Alliance NHS Foundation Trust