Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Never made me feel like a burden
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2023
All the staff were compassionate on the stu and b2 ward. They were understanding and always smiling. They made sure I was comfortable and answered any questions I had. They never made me feel like a burden and congratulated me on my achievements!
Visited Emergency Abdominal Surgery on May 2023
Review titled Salford Royal
Replied on 12 June 2023
Thank you for taking the time to leave feedback on your experience at Salford Royal and for your five star review. We are so happy to hear that the team on STU and B2 treated you with compassion and understanding. It is lovely that you felt you were able to ask questions and that the team made you feel comfortable. We can assure you that our patients are never a burden and that it is a pleasure to be able to offer this level of care. We will ensure those who delivered your care hear your kind comments. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2023
Had a really great experience today in A&E, the junior doctor who helped us was so lovely and helpful. Really appreciate the hard work thanks so much :)
Visited Accident and emergency services on May 2023
Review titled Salford Royal
Replied on 02 June 2023
Thank you for sharing your experience of our Emergency Department and awarding us five stars. We are delighted to hear that you found our team to be lovely and helpful. We will ensure your feedback is passed on to the relevant leadership team. Kind regards Patient Experience Team Northern Care Alliance
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Review titled Discharge Medication
Rated 5 stars out of 5
by Anonymous - Posted on 07 May 2023
My wife had amazing care from the Neurosurgery dept but my gripe is with the discharge process. Told around 10am she was fit for discharge but was still waiting for medication at 7pm ! Surely this isn’t acceptable when the hospital are so desperate for beds - this part of the discharge system needs a major overhaul !
Visited Neurosurgery on May 2023
Review titled Salford Royal
Replied on 10 May 2023
Thank you so much for your extremely kind comments and 5-star rating regarding the level of care your wife received from the Neurosurgery Department at Salford Royal. We are sorry however to hear about the delay in receiving appropriate medications for discharge. We value all comments as it helps us to continuously improve our service. We are committed to improve our patient experience and therefore we appreciate you bringing this to our attention. To allow us to investigate this further and to identify your care episode, can we ask that you contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly on pals@nca.nhs.uk Kind regards The Patient Experience Team Northern Care Alliance
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Review titled The kindest and most professional practice
Rated 5 stars out of 5
by María Amparo - Posted on 31 May 2023
I had a biopsy at my womb and the whole team was absolutely amazing, they work as a fantastic team together. The doctors explained me and answered my questions professional and patiently. During the process, they were kind, checked on me all the time and explained what was happening. The nurses of the team were extremely kind, they held my hand, looked after me and supported me the best way I could wish. I am so grateful and really appreciate their work and treatment.
Visited Gynaecology on May 2023
Review titled Salford Royal
Replied on 02 June 2023
Dear Maria Thank you for your five-star review and taking the time to share your experience of our services. We are so pleased to hear that your procedure went well, our team supported you throughout and that you felt you had been treated with kindness and professionalism. Your lovely comments have been passed to the senior leadership team to enable the staff involved to be recognised, we always aim to deliver person centred care, treatment and support and our staff will value hearing how they made a difference to your care. Kind Regards Patient Experience Team Northern Care Alliance
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Review titled Fantastic Treatment & Speed in the Emergency Dept
Rated 5 stars out of 5
by Christine Sandiford - Posted on 02 June 2023
Having fallen off my two step, step ladder on Sunday evg whilst painting my fence panel and landing very awkwardly on my already 'damaged' bones/ body, three days later and suffering a lot more pain I decided I had better get checked out properly at Salford Hsptl. I booked in around 1. 35pm and was leaving the Emergency Dept around 3pm having been assessed by two very warm and friendly professionals where I had it confirmed I had broken 2 ribs in my back. 😘 I was given a very thorough examination by a lovely Nurse and Male Doctor and was more than happy with my visit and experience there as always. Thank you again to you both.
Visited Accident and emergency services on May 2023
Review titled Salford Royal
Replied on 12 June 2023
Dear Christine Thank you for taking the time to leave feedback on your experience at Salford Royal and for your five star review. We are so pleased to hear that our Emergency Department was able to help you after what sounds like a nasty fall. It is great that you were assessed quickly and we were able to provide you with the care that you required. We will ensure that your comments are passed on to the senior leadership teams for the Emergency Department to enable them to praise those who provided your care. Kind Regards The Patient Experience Team Northern Care Alliance
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Review titled Exceptional
Rated 5 stars out of 5
by Phil watkin - Posted on 09 May 2023
The staff were excellent.kind,professional and nothing was too much trouble I was made to feel safe and well looked after
Visited Neurology on May 2023
Review titled Salford Royal
Replied on 10 May 2023
Dear Phil Thank you so much for your extremely kind comments and 5-star rating! It is so good to hear you found our staff to be kind and professional and that you felt safe and cared for whilst receiving care from us. We would love to share this lovely feedback with the specific team you dealt with, we therefore ask if you would be kind enough to contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly on pals@nca.nhs.uk so we can identify which team delivered your care. Kind regards The Patient Experience Team Northern Care Alliance
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Review titled First Class Urology Dept and Hospital
Rated 5 stars out of 5
by John Chadwick - Posted on 11 May 2023
I would like to thank the consultants, doctors and staff for all that the team at Salford Urology Dept have done to look after me, especially after such a scary and unexpected emergency. The team's dedication were absolutely first class, and I cannot thank them all enough for acting so quickly when things took a turn for the worse. I know its early days after two excellent procedures from the team, but I am amazed how well I am progressing. Its such a huge relief not to have the catheter and to be able to go to the toilet properly! The sheer dedication and expertise makes me feel so grateful for all they have done and I have the utmost respect for you all, especially all the attention that my consultant gave me and my family at what was a worrying time for us all. I am so grateful to Salford Royal. The doctors, nurses and staff are first class! They looked after me during my stay there and I cannot thank them enough for all their patience and care whilst I was there. It truly is one of the best hospitals in the country. A great big thank you again.
Visited Urology on May 2023
Review titled Salford Royal
Replied on 19 May 2023
Dear Mr Chadwick Thank you so much for your 5-star rating and taking the time to share your experience of the Urology department; your description of the dedicated and expert staff is appreciated. Its pleasing to know that you felt all our staff including the consultant were patient and provided excellent person-centered care. It is rewarding for the staff to hear these kind comments. Your comments have been shared the senior leadership team for recognition of the staff involved in your care. Wishing you a continued swift recovery. The Patient Experience Team Northern Care Alliance
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Review titled Tried to contact Srft Dermotology
Rated 4 stars out of 5
by Gillian Paiella - Posted on 22 May 2023
Noone answers the phone, I need to contact to rebook an appointment, noone has got back to me, noone picks the phone up!
Visited Dermatology on May 2023
Review titled Salford Royal
Replied on 23 May 2023
Dear Gillian We are sorry to hear of the problems you have had trying to contact our Dermatology team to rebook your appointment. We were aware of some technical issues on the 0161 206 4100 line which have now been resolved, this is the correct telephone number. The lines can get busy, and we appreciate your frustration, we have asked the service team to contact you directly so that you can make the necessary arrangements. Kind regards The Patient Experience Team Northern Care Alliance
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Review titled Great service
Rated 5 stars out of 5
by Anne - Posted on 24 May 2023
I attended for Mri scan & the staff couldn't have been more friendly, helpful Certainly put me at ease
Visited Don't know on May 2023
Review titled Salford Royal
Replied on 26 May 2023
Dear Anne. Thank you for the five star review of our great services and sharing your experience at Salford Royal. We are happy to hear that the team made you feel comfortable and at ease. If you would like to give us more details on your visit so we can ensure the correct teams receive your feedback please contact our Patient Advice Liaison Service (PALS) on 0161 778 5665 or email them directly on pals@nca.nhs.uk Patient Experience Team Northern Care Alliance
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Review titled Exceptional
Rated 5 stars out of 5
by Phil watkin - Posted on 09 May 2023
The staff were excellent.kind,professional and nothing was too much trouble I was made to feel safe and well looked after
Visited Neurology on May 2023
Review titled Salford Royal
Replied on 10 May 2023
Dear Phil Thank you so much for your extremely kind comments and 5-star rating! It is so good to hear you found our staff to be kind and professional and that you felt safe and cared for whilst receiving care from us. We would love to share this lovely feedback with the specific team you dealt with, we therefore ask if you would be kind enough to contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly on pals@nca.nhs.uk so we can identify which team delivered your care. Kind regards The Patient Experience Team Northern Care Alliance
Information supplied by Northern Care Alliance NHS Foundation Trust