Salford Royal
Stott Lane, Salford, M6 8HDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic care
Rated 5 stars out of 5
by Paula - Posted on 23 July 2023
My husband was on cc2 for almost two months and I cannot say how greatfull I am to all the amazing staff , from the night nurse who watched films with my husband because he couldn't sleep , to the lovely nurse who made a putting green so my husband could try and move his hand, thank you so much for what you did. The staff saw my husband at his worst and not only look after him but the family to, I don't think we would have got through this without all your love and support. Also to the receptionist who did some lip reading because we could not understand what my husband was trying to say, and for the endless cups off tea you gave us when the news wasn't great
Visited Intensive Care on February 2023
Review titled Salford Royal
Replied on 03 August 2023
Dear Paula Thank you so much for taking the time to leave such lovely feedback on you and your husbands experience of C2 at Salford Royal. It is fantastic to hear that the team were able to personalise the care they delivered to your husband and how they supported his needs. We are happy to have been able to care for your husband during a worrying time and I’m sure the cups of tea certainly helped. We will ensure that your kind words are shared with the team involved so they know the difference they have made. Kind Regards The Patient Experience Team The Northern Care Alliance
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Review titled Waiting time
Rated 2 stars out of 5
by James - Posted on 01 March 2023
Currently sat in A&E 8 1/2 have passed and they say it shouldn’t be too long. Asked at the 6 hour mark to be second in line. Plus sorry as always under staffed at present. The health system is failing the public. An 80 year female should not be waiting over 8 hours to be seen in this current era.
Visited Accident and emergency services on February 2023
Review titled Salford Royal
Replied on 28 April 2023
We are sorry to learn that you’ve experienced delays in your treatment, and we recognise that this must be a worrying and frustrating time for you. We would like to re-assure you that the Trust strives to provide patients with excellent care and experience, so we are disappointed we have not achieved this for you. We hope that you have received your appointment by the time you see this response; if not we would like you to approach our Patient Advice Liaison Service (PALS) with more of your details so they can escalate your case. Contact them via telephone on 0161 778 5665 or email them directly on pals@nca.nhs.uk quoting that you have been advised to do so via NHS Website, so we can discuss and address the matters expressed in your post. Kindest regards
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Review titled Excellent service
Rated 5 stars out of 5
by Lawrence - Posted on 01 February 2023
Had an echocardiogram in the Cardio Respiratory Investigation unit. Staff were friendly and helpful, the young woman who carried out the scan was professional, personable, and put me at my ease, and the whole experience was pleasant and easy
Visited Cardiology on February 2023
Review titled Salford Royal
Replied on 02 May 2023
Dear Lawrence We always appreciate feedback on our staff and we're delighted to hear of your positive experience of our Cardio Respiratory Unit and a pleasure to know that you felt our staff were professional and helpful. We have shared your kind comments with the senior leadership so that the staff involved are recognised. Thank you once again for taking the time to share your thoughts with us. The Patient Experience Team Northern Care Alliance
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Review titled Amazing care
Rated 5 stars out of 5
by Daniel Brown - Posted on 06 February 2023
Visited A&E suspecting a possible stroke. Was seen within 5 minutes and directly referred to the stroke team. The stroke nurse was amazing throughout, making sure I had bloods, scans and other tests super fast . Luckily not a stroke but have been referred through their virtual ward for and MRI within 48 hours and an appointment with consultant. I could not have asked for better care or faster treatment. Thank you
Visited Accident and emergency services on February 2023
Review titled Salford Royal
Replied on 28 April 2023
Thank you so much for taking the time to tell us about the amazing service that you have received from the staff in our A&E, it is wonderful to hear how you felt safe and cared for by the Stroke Team and you were happy with the speed of your treatment. Your kind comments have been passed to the senior leadership team to enable the staff involved to be recognised, we always aim to deliver person centered care, treatment and support and our staff will value hearing how they made a difference to your care. Kind regards
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Review titled I brought my little boy to the panda unit today
Rated 5 stars out of 5
by Francesca Cottier - Posted on 30 January 2023
All the staff were amazing as soon as we got there we got seen quite quickly and had tests done the doctor we had went above and beyond not just for my little boy but for me she kept coming in to make sure I was OK the care we got from the panda unit was absolutely amazing and I can't thank them enough
Visited Children's & Adolescent Services on January 2023
Review titled Salford Royal
Replied on 01 March 2023
Hi Francesca Thank you for taking the time to tell us about you and your little boy's experience on Panda. It's great to hear that this was a positive experience for you both. I will pass your comments on to the team. Kind regards The Patient Experience Team
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2023
Secretaries never answer the phone or respond to messages Have rang over 100 times Terrible service
Visited Neurology on January 2023
Review titled Salford Royal
Replied on 28 April 2023
Thank you for your comments, we were so sorry to hear about your experience trying to contact our staff and appreciate your frustration. We value all comments as it helps us to continuously improve our service. We are committed to improve our patient experience and therefore we appreciate you bringing this to our attention. To allow us to investigate this further and to find out which specialty you need to contact, can we ask that you contact our Patient Advice and Liaison Service (PALS), on 0161 778 5665 or email them directly on pals@nca.nhs.uk. Kind regards
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Review titled Professionalism, knowledge and willing to help.
Rated 5 stars out of 5
by Emilia - Posted on 15 January 2023
Every person I met was very nice, very helpful and with huge knowledge. Despite the behavior of some patients (not very polite and nice), each of the medical staff was professional, did not escalate the conflict and calmed the atmosphere. I did not required a bed but fell asleep sitting up, when I asked if I could lie down, the nurse brought a bed for me and even the lack of free rooms, I was able to sleep. I was helped at the highest level of professionalism and knowledge. Yes, I had waited a long time to see a doctor, but I wasn't in a hotel, I was in the E&A department, and my life wasn't in danger any more. I thank from the bottom of my heart to everyone who was on duty on Friday night, from ambulance crew to nurseries and doctor. As a person with a risk of anaphylactic reaction, I visited other E&A across Manchester (unfortunately) and Salford Royal has the highest standards and professionalism. Thank you again.
Visited Accident and emergency services on January 2023
Review titled Salford Royal
Replied on 28 April 2023
Thank you for sharing your experience of our Accident & Emergency services. We appreciate the time you have taken to do so. It is always a pleasure to hear patient feedback, especially when it is as kind as yours. We make every effort possible to provide person centred care and we are delighted to hear you felt our staff were helpful and knowledgeable. Your comments will be passed to the senior leadership team for recognition. Kindest regards
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Review titled Super care and treatment
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2023
Attended A&E with a parent who had a urology problem.The Urologist and A&E staff gave great care and treatment at an extremely busy time and we have nothing but praise for them. Thanks
Visited Urology on January 2023
Review titled Salford Royal
Replied on 01 March 2023
Dear Anonymous Thank you for taking the time to leave your feedback. Its great to hear that we provided great care for our parent. I will make sure to pass your comment over to the team. Kind regards The Patient Experience Team
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Review titled Great Hospital
Rated 5 stars out of 5
by Ada Rushworth - Posted on 09 January 2023
I was in day surgery and would like to thank every member of staff for the good care they all took of me today I was very impressed both times I’ve attended Salford Royal Would certainly recommend your hospital to friends So my thanks to everyone on duty today
Visited Orthopaedics on January 2023
Review titled Salford Royal
Replied on 11 January 2023
Dear Ada Thank you for taking the time to leave your feedback for day surgery. Its really great to hear that our staff took good care of you while you were at Salford Royal. I will pass on your comment to the team. Kind regards The Patient Experience Team
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Review titled Amazing staff
Rated 5 stars out of 5
by Miss Noakes - Posted on 25 January 2023
Had to take my 2 year old to the panda unit at salford royal after doctors had failed to see her . The staff were brilliant from start to finish and saw to her as quick as they could . Can't thank the brilliant staff enough.
Visited Accident and emergency services on January 2023
Review titled Salford Royal
Replied on 01 March 2023
Dear Miss Noakes Thank you for taking the time to tell us about your visit to Salford Royal. Its great to hear that you feel the staff were brilliant, I will make sure to pass this onto the team. Kind regards The Patient Experience Team
Information supplied by Northern Care Alliance NHS Foundation Trust